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  1.    24 Apr 2017 #1
    Join Date : Jul 2015
    Posts : 139
    Windows 10

    Paragon Backup and Recovery complains about "VSS specific error"


    I managed to do create one disk image of my laptop using Paragon Backup and Recovery, but when I try to do new one I get the error "VSS specific error" and an instruction to look at the logs. When I try to look at the logs for the failed attempts to create an image I get a pop-up telling me "File parsing error - wrong or unsupported file format", followed by another saying "File read error - most likely it is a file reading error"

    Could someone please either tell me how to get this working or else suggest a free or very cheap alternative (apart from Macrium, which I couldn't get to work either)? Thanks!
      My ComputerSystem Spec
  2.    24 Apr 2017 #2
    Join Date : Dec 2015
    Posts : 5,876
    Windows10

    Quote Originally Posted by ricecrispies View Post
    I managed to do create one disk image of my laptop using Paragon Backup and Recovery, but when I try to do new one I get the error "VSS specific error" and an instruction to look at the logs. When I try to look at the logs for the failed attempts to create an image I get a pop-up telling me "File parsing error - wrong or unsupported file format", followed by another saying "File read error - most likely it is a file reading error"

    Could someone please either tell me how to get this working or else suggest a free or very cheap alternative (apart from Macrium, which I couldn't get to work either)? Thanks!
    I am surprised you could not get Macrium to work. Your issue is vss related and Macrium has a "fix vss issues" option. All other tools are likely to have similar issues but two good free tools are AOMEI Backupper and Easeus Todo Backup Free.

    You can install Macrium and add a boot entry for it. Then when you want to use it, you reboot into Macrium winpe environment which does not use vss.
      My ComputerSystem Spec
  3.    24 Apr 2017 #3
    Join Date : Jul 2015
    Posts : 139
    Windows 10
    Thread Starter

    Thank you! I have started a backup with AOMEI and it seems to be going OK. I won't mark this as solved until I've made sure that the backup has finished and I have managed to create working recovery media.

    Am I right to understand that VSS is part of Windows and that therefore I have been up against a shortcoming in the OS (fine though Windows is in many other ways)?
      My ComputerSystem Spec
  4.    24 Apr 2017 #4
    Join Date : Jul 2015
    Posts : 139
    Windows 10
    Thread Starter

    By the way, I've just remembered what it was that didn't work for me with Macrium. It was that it couldn't create bootable recovery media for my machine.
      My ComputerSystem Spec
  5.    24 Apr 2017 #5
    Join Date : Dec 2015
    Posts : 5,876
    Windows10

    Quote Originally Posted by ricecrispies View Post
    By the way, I've just remembered what it was that didn't work for me with Macrium. It was that it couldn't create bootable recovery media for my machine.
    That seems very odd. You might have needed to select an earlier Winpe version.
      My ComputerSystem Spec
  6.    24 Apr 2017 #6
    Join Date : Jul 2015
    Posts : 139
    Windows 10
    Thread Starter

    Quote Originally Posted by cereberus View Post
    That seems very odd. You might have needed to select an earlier Winpe version.
    It was for a laptop that I bought new this year.
      My ComputerSystem Spec
  7.    24 Apr 2017 #7
    Join Date : Dec 2015
    Posts : 5,876
    Windows10

    Quote Originally Posted by ricecrispies View Post
    It was for a laptop that I bought new this year.
    Some laptops have old bioses that do not like winpe 10. Mine did not even like win pe5 but ran ok on winpe 4 and not even two years old.
      My ComputerSystem Spec
  8.    24 Apr 2017 #8
    Join Date : Oct 2016
    Hanger 18
    Posts : 1
    Windows 10 Pro

    With Paragon you can use it's HotCore in place of Microsoft VSS. That's what I did to solve that problem on one of my PCs. You might have to change your Paragon installation as it's not installed by default.
      My ComputerSystem Spec
  9.    24 Apr 2017 #9
    Join Date : Jun 2015
    Posts : 217
    trying to install win10

    YES, Aomei will switch to it's own snapshot driver if vss isn't working.

    Paragon also has a driver, can't recall if it is installed automatically, you may need to run the Paragon .msi again, as already mentioned by Storm.
      My ComputerSystem Spec
  10.    03 May 2017 #10
    Join Date : Dec 2016
    Posts : 156
    Win 10 rs1 - build 14393.1794

    Remember to disable your AV (Win Defender and Smart screen) if you run your image to a external USB drive.
    Always run your image program by right-click and "Run as Administrator"

    A lot of strange errors are often caused by AV programs interfering with the backup process!
      My ComputerSystem Spec

 
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