Paragon Backup and Recovery complains about "VSS specific error"

ricecrispies said:

I managed to do create one disk image of my laptop using Paragon Backup and Recovery, but when I try to do new one I get the error "VSS specific error" and an instruction to look at the logs. When I try to look at the logs for the failed attempts to create an image I get a pop-up telling me "File parsing error - wrong or unsupported file format", followed by another saying "File read error - most likely it is a file reading error"



Could someone please either tell me how to get this working or else suggest a free or very cheap alternative (apart from Macrium, which I couldn't get to work either)? Thanks!

Had exactly the same errors on three laptops. Not confident with Paragon any more so dumped it and gone for Macrium , which works OK for me.