1.    27 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 4
    Win10 HOME

    Trouble Restoring from WindowsImageBackup


    My client's Win10 Pro computer died. Got a new Win10 Home Asus laptop. Trying to restore files from a WindowsSystemImage folder on his backup drive, but the Advanced Recovery tool doesn't recognize the external drive containing the ImageBackup folder. When I attempt to mount the ImageBackup image in Explorer, I get the following error - "The disk image isn't initialized, contains partitions that aren't recognizable, or contains volumes that haven't been assigned drive letters. Please use the Disk Management snap-in to make sure that the disk, partitions and volumes are in a usable state."

    I have no idea what to do with this. lol. Please help.
      My ComputerSystem Spec
  2.    27 Mar 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,017
    Win 10 Pro (1703)

    Hi, unfortunately problems with Backup & Restore are relatively common, and often not resolved. I know it doesn't answer your question, but this is one reason why we constantly recommend disk imaging using e.g. Macrium Reflect (free) as being much more robust, maintained, documented and supported.

    In your case, as you're dealing with two different PCs, it may be a permissions issue.

    Hopefully someone may offer a precise course of action. Meanwhile here are some similar or related threads taht might help or prompt an idea:

    Can't Restore from any of my System Images - Solved - Windows 10 Forums
    (Solved!)
    windows 10 system image recovery - Solved - Windows 10 Forums
    (Solved!)
    System Image Recovery Troubleshooting - - Windows 10 Forums

    ...and the tutorial with extensive comments is here:
    Create System Image in Windows 10 - Windows 10 Backup Restore Tutorials

    Windows 10 System Image not recognized for recovery - - Windows 10 Forums
    Last edited by dalchina; 27 Mar 2017 at 12:43.
      My ComputerSystem Spec
  3.    27 Mar 2017 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,515
    10 Home x64 (1709) (10 Pro on 2nd pc)

    another. solved one..
    Recover Folders of Files from System Image?
    ...and another tutorial.
    Mount or Unmount VHD or VHDX File in Windows 10

    Your "The disk image isn't initialized..." error message is just telling you to go into Disk Manager and give it a drive letter.
      My ComputersSystem Spec
  4.    27 Mar 2017 #4
    Join Date : Mar 2017
    Posts : 4
    Win10 HOME
    Thread Starter

    Close, no cigar


    Quote Originally Posted by Bree View Post
    another. solved one..
    Recover Folders of Files from System Image?
    ...and another tutorial.
    Mount or Unmount VHD or VHDX File in Windows 10

    Your "The disk image isn't initialized..." error message is just telling you to go into Disk Manager and give it a drive letter.
    Well, I mounted it. Assigned it a letter, and then Windows told me it needed to be formatted.

    However, I did notice that when I mounted it in Disk Management, it came up as RAW instead of NTFS. Why would that be?
      My ComputerSystem Spec
  5.    27 Mar 2017 #5
    Join Date : Jul 2015
    Posts : 9,403
    Windows 10 Pro

    Probably because the file is corrupt. Once the VHD or VHDX file is mounted, I believe you can run regular disk repair tools on it and maybe recover bad partitions. What about the primary hard drive from the old computer?
      My ComputerSystem Spec
  6.    28 Mar 2017 #6
    Join Date : Mar 2017
    Posts : 4
    Win10 HOME
    Thread Starter

    Yeah.... that's my theory, too. Do we think it makes any difference if the WIB is on an internal drive? He's got plenty of space on a 2tb internal and it's currently on a 500gb ext.

    Also, a colleague suggested an app called Acronis Home may be able to repair a corrupted WIB file. Any thoughts on that?
      My ComputerSystem Spec

 


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