1.    18 Mar 2017 #1
    Join Date : Sep 2016
    Posts : 6
    windows 10

    Reset Windows 10 - lost Documents, Downloads folders


    I recently reset my Windows 10 (latest update) PC and selected Keep My Files. When the reset had finished my Documents and Downloads folders were gone. Is this behavior by design? Would the Reset procedure have moved them to some backup location?
      My ComputerSystem Spec
  2.    18 Mar 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,990
    Win 10 Pro (1703)

    Are you logged in to the correct account?
    Refresh Windows 10
      My ComputerSystem Spec
  3.    18 Mar 2017 #3
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit

    Although I have never had the problem you are having a couple things come to mind.

    If you remember the file name's you could try to search for them in the windows.old folder.

    Did you change the file location of your Documents folder to another drive or partition, If I remember correctly when I reset Windows it reset the folders to their default location on my C: drive.
      My ComputerSystem Spec
  4.    19 Mar 2017 #4
    Join Date : Sep 2016
    Posts : 6
    windows 10
    Thread Starter

    I am logged into the same account. There is no Windows.Old folder - I think I deleted it, woops. The documents and downloads folders were in the default locations and had never been moved.

    If you are definitely supposed to keep the same documents and downloads folders with the same content after a reset, that is good. If I have to reset again I think I would move documents and downloads elsewhere in the tree just for reassurance.
      My ComputerSystem Spec
  5.    19 Mar 2017 #5
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    It'd be best, rather than move, to copy anything you don't want to lose or that exists nowhere else to either an External USB HDD or a USB Thumb/Flash drive. Also possible to copy groups of files to DVD-/+R discs up to just under 4.2GB or just under 8GB for the DVD+R/DL [Dual Layer] discs. Then there's the 25GB Blu-Ray discs if one has the drive for them.
      My ComputerSystem Spec
  6.    19 Mar 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,990
    Win 10 Pro (1703)

    With original upgrades to Win 10 and to build 1511 if I recall there were quite a lot of posts about lost document folders.
    Here's just one.
    Documents deleted after update
    If you search for more such threads, you may find an idea that helps. I recall one problem was of being logged in with a temporary profile.

    The key to using a PC is always always to back up. Back up before and after a major upgrade or update. There are always risks. Some people find their PC's become unbootable.

    This is why we constantly and strenuously recommend the routine use of disk imaging e.g. Macrium Reflect (free).

    This can even help you recover your PC if your disk fails completely (you have to buy a new disk of course!) - or transfer your data and programs to a new PC (program transfer requires another program as well).

    This gives you a recovery path likely not to need technical help.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Documents and Downloads icons reversed
124636 I have been having a time today trying to recover from a mistake I made. I got a new SSD drive and cloned my C: drive to it and then wanted to move my Download and Documents folders to the Old C: drive which is now the D: drive. The...
General Support
This PC Downloads and Documents have merged and can't be separated
Just set up an OEM version on Windows 10 Home on a new laptop. After getting it set up, I moved the Music, Pictures, and Videos folders under This PC to a secondary drive. (I did this by right clicking on the folder, going to Location, and...
General Support
Default Deleted documents and downloads folder now they keep confusing
No backups, no system restore, nothing of the sort. No data to worry about either. But the folders were being annoying confusing themselves for each other, my downloads shortcuts were renamed to documents and pointed to the documents directory but...
General Support
Solved Windows 10 Update results in all settings and documents lost!
First of all I'll make a complaint. I am very disappointed with Windows 10. It's been one of the worst Windows ever made and sooner or later I will switch from Windows to some normal OS sofware. I have been let down too many times by it (not just 10...
Windows Updates and Activation
Solved Downloads & Documents folders sharing same properties? + bugging out
https://i.imgur.com/JphLHFv.png https://i.imgur.com/5QJB4K5.png Im getting multiple "Downloads" folders appearing, all pointing to the same directory (E:/Downloads) When I change one of them, they all change. Also no Documents folder. ...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:16.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums