Macrium Reflect rescue USB drive failure Solved

  1.    29 Oct 2016 #1

    Macrium Reflect rescue USB drive failure

    Macrium rescue USB stick doesn't find the Precision Touchpad, rescue media loads without the cursor, I can not use the CD as my laptop doesn't have the DVD drive, any help is much appreciated.
      My ComputersSystem Spec

  2. storageman's Avatar
    Posts : 513
    Windows 10 Pro 1809 17763.253
       29 Oct 2016 #2

    Looks like you need to provide drivers for that device (Precision Touchpad). Take a look here for how to accomplish this

      My ComputersSystem Spec

  3.    29 Oct 2016 #3

    @brummyfan did it not ask for additional drivers when creating PE boot?

    @storageman Good reply
      My ComputerSystem Spec

  4.    29 Oct 2016 #4

    Superfly said: View Post
    @brummyfan did it not ask for additional drivers when creating PE boot?

    @storageman Good reply
    I remember seeing everything ticked, anyhow, I don't have any driver for Precision touchpad, only the one provided by Microsoft, Acer hasn't released drivers for this touchpad.
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    I have tried to create recovery again and it asked for the drivers as in my snip:
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      My ComputersSystem Spec

  5.    29 Oct 2016 #5

    Thank you storage man & Superfly, I am using AOMEI Backupper for the time being as it's working, I have also informed Macrium about it, hopefully I may get a reply from them.
      My ComputersSystem Spec

  6. storageman's Avatar
    Posts : 513
    Windows 10 Pro 1809 17763.253
       29 Oct 2016 #6

    Brummyfan - I wanted to get back to you. It does look like there is a problem with your system and how Macruim is configuring the Win PE configuration. I have a HP laptop, but never use the trackpad. I use a wireless mouse. I booted it up after removing the wireless mouse using my Reflect Recovery disc and the Track pad works like a charm. I did not include any special drivers with the Reflect build. So in my mind there is a problem where MR is missing/or outdated component driver when building their PE environment. Have a good day.
      My ComputersSystem Spec

  7.    29 Oct 2016 #7

    I have solved the problem by going in to BIOS settings, switch to Basic from Advanced for Touchpad setting and the pointer appeared for Macrium recovery USB stick.
      My ComputersSystem Spec


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