Windows 10: Serious windows 10 aniv. ed. system image restore problem
Serious windows 10 aniv. ed. system image restore problem
I made several images using the built in Windows 7 system image function on Windows 10 and today I had a need to restore one of them.
Images are on a portable WD HDD that could be seen in windows explorer. I booted to a year old rescue disk and the images could not be seen. Then I made a new disk and the same issue existed. And MS phone support had me go into windows and try the built in image restore function. Still nothing.
There is a major disconnect tryin to do a system restore from an image at the moment. MS had not heard of it yet.
You can't get to it from the Recovery console ? Action Center/Updates & security/Recovery/Advanced startup/Restart now will get you to Advanced Startup Options. Here's a tute on the screen options. Choose System image recovery -
Advanced Startup Options - Boot to in Windows 10
Cant get to the portable HHD from any of these options. I can see it in Windows file explorer but not off DVD rescue or internal rescue function at all. DVD offers and option to find the driver (for a portable HHD) and I can see the files there but of course that does me no good. The MS rep thought this was a show stopper.
Apparently not all USB ports are created equal. Depending on your make of PC, some may not be active when booting to recovery mode...
On my Pavilion G6 Notebook, I created a Windows 7 System Image and stored it on an external USB WD My Passport Ultra. When I boot off my Repair Disk (with the USB drive plugged in) and ask it to restore a System Image it says it cannot find one. Since it is definitely there (my Windows 8 machine can see the images on the USB drive), I assume that the G6 can not see the My Passport USB drive.
I did not realize that the USB ports on a laptop are at different levels though this makes sense since my USB mouse is plugged into the right side USB port and it never stops working in the Repair Disk boot mode.
I plugged the My Passport drive into the right side USB and the mouse into the left side and, sure enough, the drive worked and the mouse did not. Navigation is clumsy without a mouse but I can make that work.
Try another USB port.
I tried all 6 available This has repeatedly worked well on previous occasions.
Made any BIOS changes recently? It appears legacy USB support may be required for what you are trying to do.
USB devices do not work in DOS mode
If USB Legacy Support is disabled in the BIOS, you will not be able to use your USB mouse or keyboard in any of the following situations:
- Running your computer in Safe mode.
- Using a Windows Startup menu.
- Starting your computer in MS-DOS mode (instead of opening a MS-DOS session from Windows).
- Starting your computer from a floppy disk or leaving a floppy disk in the drive when you turn on or restart your computer.
- Windows "blue screen" errors that ask you to "Press any key to continue".
- Responding to ScanDisk and other messages during the start-up sequence.
- Editing or upgrading the BIOS.
- Entering a BIOS password.
Thank You Bree. Double checked BIOS and there are no USB settings at all. Also none of the conditions above apply.
This is a WD passport drive and I'm seeing a tend with them and Windows 10 occasionally not being recognized. This PC did fine with them until the anniversary edition came out. Another issue that came up was a sudden appearance of the log in screen when it never came up before (fixed).
I have an email in to WD regarding this.
Yes, my Google research for you invariably had 'WD' in any results where the drive manufacturer was named. I've just checked and found that, even with AU and its latest updates, my restore can see every system image on my Toshiba USB HDDs.
Thank you for checking. MS is stumped
Latest cumulative updates do not fix this issue as of 10/27
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