Windows 10: Macrium Reflect Backup Failures Solved

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  1.    27 Aug 2016 #71

    =DavidY;791611]Ah I wasn't quite clear - those commands should have created a text file called vsschecks.txt in your Documents folder. Assuming that worked, could you paste the contents of the file here, in a Code box, please?
    At some unknown and unknowable time, I would have found that file and wondered where it came from, why it came from there.

    Code:
    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001-2013 Microsoft Corp.
    
    No items found that satisfy the query.
    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001-2013 Microsoft Corp.
    
    No items found that satisfy the query.
    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001-2013 Microsoft Corp.
    
    Writer name: 'Task Scheduler Writer'
       Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
       Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'VSS Metadata Store Writer'
       Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
       Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'Performance Counters Writer'
       Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
       Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'System Writer'
       Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Instance Id: {137d8ee1-97f8-4e4e-bd3a-9dfae99a2b22}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'ASR Writer'
       Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
       Writer Instance Id: {5870e83c-a030-47f1-8342-80af83a2ee99}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'Shadow Copy Optimization Writer'
       Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
       Writer Instance Id: {9a000db4-d2e6-4019-9fb8-94c6d1584b3a}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'Registry Writer'
       Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
       Writer Instance Id: {45455b89-a27c-4f34-8da4-0354a01e6fc9}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'COM+ REGDB Writer'
       Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
       Writer Instance Id: {0f57803a-5d97-4631-9ad2-22f9b6730207}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'BITS Writer'
       Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
       Writer Instance Id: {bd7fd198-ef56-4b84-850c-899ef894e3ef}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'WMI Writer'
       Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
       Writer Instance Id: {17fbab10-38a9-4d93-a164-8d25cef82df3}
       State: [1] Stable
       Last error: No error
    
    Writer name: 'MSSearch Service Writer'
       Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
       Writer Instance Id: {0219352c-e1c2-42f0-a646-794629fb78fc}
       State: [1] Stable
       Last error: No error
    
    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001-2013 Microsoft Corp.
    
    Provider name: 'Microsoft Software Shadow Copy provider 1.0'
       Provider type: System
       Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
       Version: 1.0.0.7
    Edit: Also I found something else online which suggests checking the status of the system volume. From an elevated command prompt try these commands and post a screenshot of what came back.
    Code:
    diskpart
    list volume
    Then look for the volume with "System" in the Info column, "FAT32" in the Fs column, and a size of 100MB.
    Suppose it is volume 2 - replace as necessary in the commands below.
    Code:
    select volume 2
    detail volume
    exit
    Result:

    Click image for larger version. 

Name:	diskpart.jpg 
Views:	5 
Size:	133.5 KB 
ID:	98494
      My ComputerSystem Spec

  2.    27 Aug 2016 #72

    simrick said: View Post
    A search on that error code and text brings up a conflict between Macrium and other imaging software (either existing or previously installed, ShadowProtect from StorageCraft in particular):

    VSS fails due to disks with a non-standard sector size - KnowledgeBase - Macrium Reflect Knowledgebase

    VSS fails due to modification by 3rd party software - KnowledgeBase - Macrium Reflect Knowledgebase

    VSS Error: 0x8004230F - KnowledgeBase - Macrium Reflect Knowledgebase
    I could not find any of the things mentioned in the Macrium articles as being causes of problems, nor did the downloaded VSS repair program fix Macrium,. ShadowProtect and other imaging software never installed as far as I am aware.
      My ComputerSystem Spec

  3.    27 Aug 2016 #73

    Not Myself said: View Post
    Result:
    Click image for larger version. 

Name:	diskpart.jpg 
Views:	5 
Size:	133.5 KB 
ID:	98494
    I see that all the VSS Writers claim 'No Error' (perhaps optimistically).

    So am I right in thinking your disk setup looks like this? :
    1. Main disk with
      1. C: drive
      2. System drive (incidentally I wanted to check that Offline was set to No; it was)
      3. Recovery Tools
      4. Recovery Partition ('Image')
    2. A WD Passport drive with encryption (I have something similar) which
      1. Emulates a CD drive on drive F: so you can type in a password, and
      2. Has drive K: for data once you've unlocked it
    3. Drive H: which is a Freeagent (Seagate?) drive, which if I remember rightly is the one you were trying to backup to in the first place?
    4. DVD/CD drive as drive E:


    Is there any space on the K: drive? I wonder what would happen if you set up a new backup job in Macrium, which perhaps just selected the two smallest partitions on the main system drive (ESP and WinRETools), and then tried to backup to a folder on K: (if there's space). It might eliminate one or two things, although wouldn't be much use as a backup. Another thing to try would be safely removing then unplugging the K: drive altogether, and trying something like the original backup.

    But I admit I really don't know the answer. @simrick do you have any more ideas?

    The only other thing I found was some software called VSSTrace which is part of the Windows Software Development Kit, which might perhaps give more helpful error messages on whatever is going wrong with VSS. (I'm assuming VSS is the problem because I believe both System Restore and Macrium use it, and the error code started with VSS_.) But it's too late for me in this timezone to look at that today.
      My ComputerSystem Spec


  4. Posts : 12,199
    W10Prox64
       27 Aug 2016 #74

    Not Myself said: View Post
    simrick Yes, Fix VSS was tried, had no apparent effect, alas, alack.

    Not Myself said: View Post
    I could not find any of the things mentioned in the Macrium articles as being causes of problems, nor did the downloaded VSS repair program fix Macrium,. ShadowProtect and other imaging software never installed as far as I am aware.
    Have we tried creating a Restore Point in Safe Mode? If it indeed works, then we need to perform a clean boot to troubleshoot.
      My ComputerSystem Spec


  5. Posts : 12,199
    W10Prox64
       27 Aug 2016 #75

    @DavidY Sorry - just re-reading this entire thread to get back up to speed.

    I have a bit of reading/research I'm doing at the moment, to see if I can come up with some other ideas, although I am interested to see if the OP can create a restore point in Safe Mode.

    Thanks for all your help. We're not giving up yet!
      My ComputerSystem Spec


  6. Posts : 12,199
    W10Prox64
       27 Aug 2016 #76

    @Not Myself,
    David suggests trying to make a backup of one of your other partitions, other than C. So, maybe WINRETOOLS => K, and see if it fails or runs.

    If it completes, then try backing up the C partition => K, creating a new instruction (not using the existing one). Just a one-off, no scheduling.

    Please also post a screenshot of Macrium, showing all the partitions of your drives, and a code box of your Macrium instruction set.
    Thanks.
      My ComputerSystem Spec


  7. Posts : 12,199
    W10Prox64
       27 Aug 2016 #77

    One other question - have you had a chance to create the rescue media, boot to it, and run a complete image of C that way (independent of the operating system)?
      My ComputerSystem Spec

  8.    28 Aug 2016 #78

    simrick said: View Post



    Have we tried creating a Restore Point in Safe Mode? If it indeed works, then we need to perform a clean boot to troubleshoot.
    I thought that I had posted that I tried, and that Restore Point does not even appear in Safe Mode. However, a quick scan of this thread did not find that information. I will try Safe Mode sometime to day and report what I find.
      My ComputerSystem Spec

  9.    28 Aug 2016 #79

    simrick said: View Post
    One other question - have you had a chance to create the rescue media, boot to it, and run a complete image of C that way (independent of the operating system)?
    No, I have been avoiding doing that, just because I want to avoid doing that, and for no other reason.

    You could help me overcome that reluctance by giving me the complete instructions on what to download, how to use it, as I have only done this once, and that was many months ago when I was trying to repair my previous computer as Windows 10 kept getting less and less useful.
      My ComputerSystem Spec

  10.    28 Aug 2016 #80

    simrick said: View Post
    @Not Myself,
    David suggests trying to make a backup of one of your other partitions, other than C. So, maybe WINRETOOLS => K, and see if it fails or runs.

    If it completes, then try backing up the C partition => K, creating a new instruction (not using the existing one). Just a one-off, no scheduling.

    Please also post a screenshot of Macrium, showing all the partitions of your drives, and a code box of your Macrium instruction set.
    Thanks.
    What does "WINRETOOLS" mean?

    I will get around to posting your requested information later today.
      My ComputerSystem Spec


 
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