Windows 10: Macrium Reflect Backup Failures Solved

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  1.    25 Aug 2016 #21

    Qwinn said: View Post
    Are you running a volatile Ramdisk? I am running one with Softperfect, 2gb, for my browser caches. I was getting some VSS errors. To fix it with Softperfect, you just need to modify the Ramdisk settings to "Mount as removable". The errors also don't occur if you're imaging the Ramdisk to a drive - it only affects volatile ramdisks that aren't set to mount as removable. It actually DID affect any ramdisk created by older versions of Softperfect, they eventually fixed it, so if you're using some other brand of ramdisk, they may not have fixed it yet.

    At any rate, the exact error code DOES appear to be related to insufficient disk space per that knowledge base link, so I'd look at everything else that's getting a drive letter on your system. Maybe you have a USB stick plugged in, or an external hard drive? Take any CD out of your optical drive too. Just because you're not telling it to back those other drive letters up doesn't mean it won't generate errors due to them.
    No Ramdisk. There is more than enough disk space,as delineated in one of my previous replies. No USB stick. The external hard disk has been installed and in use since day one of this computer, last February; with it unplugged, Restore Point continues to not work. No CD nor DVD in optical drive. Assigned drive letters are just as they have been, without causing any problem until a few days ago.

    It is, to me, rather evident that it is the Restore Point problem that is the root cause keeping Macrium Reflect to fail.
      My ComputerSystem Spec


  2. Posts : 12,199
    W10Prox64
       25 Aug 2016 #22

    Not Myself said: View Post
    smric:

    From your last contribution:
    "AU = Anniversary Update (v1607)

    "See post #2 here; Kyhi's Image Health tool.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    "What version Windows are you running? 1511 or 1607?
    Perhaps, if the above doesn't do anything, we could try a repair install with an in-place upgrade.
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    "But you need to use the same version ISO as what you're running on the system, and the latest ISOs from MS will be v1607.

    "EDIT: You're quite sure the system is virus-free? Because they will prevent System Restore from working."

    ==

    Ah, I though that perhaps "AU" was aluminum, or Astronomical Units....
    Yeah sorry - we tend to use acronyms and we really shouldn't. People we're helping, as well as people who read the threads later, are not served well by our use of acronyms. Sorry about that.

    Not Myself said: View Post
    Windows 10 Home, 64-bit, Version 1607
    Okay good. That will be the version downloading from MS now.

    Not Myself said: View Post
    I will delve into the two possible solutions you provided. Incidentally, yesterday's two updates installed without any problem, which I was not certain would happen due to the Restore Point corruption.
    Doesn't surprise me. MS don't turn on System Restore by default like they did in previous operating systems - in W10 they turn it off by default. Those were KB3176936 and KB3176934, right?

    I still don't understand why turning off the VSS requirements in Macrium didn't allow it to work - it should have.

    Not Myself said: View Post
    As far as I know, yes, my system is virus free; when you asked, I ran a deep scan with Avast! Free, which did not find anything.
    Did this all start after you took the v1607 Anniversary update? and was Avast installed and running on the system during the update?

    Not Myself said: View Post
    No Ramdisk. There is more than enough disk space,as delineated in one of my previous replies. No USB stick. The external hard disk has been installed and in use since day one of this computer, last February; with it unplugged, Restore Point continues to not work. No CD nor DVD in optical drive. Assigned drive letters are just as they have been, without causing any problem until a few days ago.

    It is, to me, rather evident that it is the Restore Point problem that is the root cause keeping Macrium Reflect to fail.
    It really shouldn't be.

    Do me a favor and run these, in this order:

    RKILL

    ADWCleaner

    JRT

    Post the logs here in a code box (use # in the toolbar) for me to eval. Thanks.
      My ComputerSystem Spec


  3. Posts : 244
    Windows 10 Home 64 bit (with Creators OS)
       25 Aug 2016 #23

    simrick said: View Post
    Yeah, nothing to see here - everything looks fine.

    AU = Anniversary Update (v1607)

    See post #2 here; Kyhi's Image Health tool.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    What version Windows are you running? 1511 or 1607?
    Perhaps, if the above doesn't do anything, we could try a repair install with an in-place upgrade.
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    But you need to use the same version ISO as what you're running on the system, and the latest ISOs from MS will be v1607.

    EDIT: You're quite sure the system is virus-free? Because they will prevent System Restore from working.
    Good point. I found after Anniversary Update that trying to return to an earlier a Restore Point produced "Failed due to a missing file. No change made" (or something like that). With help from elsewhere it was found that my Kaspersky internet Security 2016 was the culprit. I have uninstalled it (using Windows Uninstall) and the problem has gone. Perhaps it interferes in your problem.
      My ComputerSystem Spec


  4. Posts : 12,199
    W10Prox64
       25 Aug 2016 #24

    Stevekir said: View Post
    Good point. I found after Anniversary Update that trying to return to an earlier a Restore Point produced "Failed due to a missing file. No change made" (or something like that). With help from elsewhere it was found that my Kaspersky internet Security 2016 was the culprit. I have uninstalled it (using Windows Uninstall) and the problem has gone. Perhaps it interferes in your problem.
    Yeah, I'm finding that it's best to remove 3rd-party AV and just use Defender when doing these major updates. PITA, but better than all the problems they cause sometimes.
      My ComputerSystem Spec

  5.    25 Aug 2016 #25

    simrick said: View Post
    Yeah sorry - we tend to use acronyms and we really shouldn't. People we're helping, as well as people who read the threads later, are not served well by our use of acronyms. Sorry about that.



    Okay good. That will be the version downloading from MS now.



    Doesn't surprise me. MS don't turn on System Restore by default like they did in previous operating systems - in W10 they turn it off by default. Those were KB3176936 and KB3176934, right?
    I don't know.

    I still don't understand why turning off the VSS requirements in Macrium didn't allow it to work - it should have.
    I think that I know, and it relates to your comment that you don't think that my assertion about Restore Point being the problem underlying the Macrium failures. I don't recall the precise steps that led me to that conclusion, but it started with my looking at the Macrium help file and following the entry about a specific error code that appears in my Macrium logs. In pursuing that trail, I found a specific entry somewhere that, as I recall, VSS errors can arise if, for example, you have too many Restore Points. I don't, of course, know why that should be, only that the information was presented.

    My next step was to go to Restore Point, to see how many I might have, and to delete at least some of them, which is when I quickly discovered that RP (that is an abbreviation for something or another...) is corrupt. As to when this arose, I can judge from the information in Total Uninstall: When you install or update a program from within TU (yes, another...), the first thing that it does is to create a Restore Point; I have entries for 20/21/23 August, 2016.



    Did this all start after you took the v1607 Anniversary update? and was Avast installed and running on the system during the update?
    No, as stated just above, RP was working until a few days ago, which was well after I installed AU. Yes, RP was running during the update; I leave it on so that I can use Total Install without having to re-enable RP each time.



    It really shouldn't be.

    Do me a favor and run these, in this order:

    RKILL

    ADWCleaner

    JRT

    Post the logs here in a code box (use # in the toolbar) for me to eval. Thanks.
    Code:
    Rkill 2.8.4 by Lawrence Abrams (Grinler)
    http://www.bleepingcomputer.com/
    Copyright 2008-2016 BleepingComputer.com
    More Information about Rkill can be found at this link:
     http://www.bleepingcomputer.com/forums/topic308364.html
    
    Program started at: 08/25/2016 08:27:01 AM in x64 mode.
    Windows Version: Windows 10 Home 
    
    Checking for Windows services to stop:
    
     * No malware services found to stop.
    
    Checking for processes to terminate:
    
     * No malware processes found to kill.
    
    Checking Registry for malware related settings:
    
     * No issues found in the Registry.
    
    Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
    
    Performing miscellaneous checks:
    
     * Windows Defender Disabled
    
       [HKLM\SOFTWARE\Policies\Microsoft\Windows Defender]
       "DisableAntiSpyware" = dword:00000001
    
     * Reparse Point/Junctions Found (Most likely legitimate)!
    
         * C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 => C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\INetCache\IE [Dir]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..icingstack-cmitrust_31bf3856ad364e35_10.0.14393.0_none_145e7a4159d239dd\cmitrust.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\bcdeditai.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\ConfigureIEOptionalComponentsAI.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\FeatureSettingsOverride.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\IEFileInstallAI.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\msdtcadvancedinstaller.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\netfxconfig.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\peerdistai.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\PrintAdvancedInstaller.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\servicemodelregai.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\SetIEInstalledDateAI.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..k-transformers-core_31bf3856ad364e35_10.0.14393.0_none_3d896aa333c64126\PrimitiveTransformers.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\CbsCore.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\CbsMsg.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\cmiadapter.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\dpx.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\drupdate.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\drvstore.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\msdelta.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\mspatcha.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\poqexec.exe => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\smiengine.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\smipi.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\TiFileFetcher.exe => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\wdscore.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\wrpint.dll => <Unknown Target> [File]
    
    Checking Windows Service Integrity: 
    
     * gagp30kx [Missing Service]
     * IEEtwCollectorService [Missing Service]
     * IoQos [Missing Service]
     * nv_agp [Missing Service]
     * TimeBroker [Missing Service]
     * uagp35 [Missing Service]
     * uliagpkx [Missing Service]
     * WcsPlugInService [Missing Service]
     * wpcfltr [Missing Service]
     * WSService [Missing Service]
    
     * agp440 [Missing ImagePath]
     * WMPNetworkSvc [Missing ImagePath]
    
     * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath]
     * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath]
    
     * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
     * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
    
    Searching for Missing Digital Signatures: 
    
     * No issues found.
    
    Checking HOSTS File: 
    
     * HOSTS file entries found: 
    
      127.0.0.1       localhost
      0.0.0.0 0.0.0.0 # fix for traceroute and netstat display anomaly
      0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
      0.0.0.0 media.opencandy.com
      0.0.0.0 cdn.opencandy.com
      0.0.0.0 tracking.opencandy.com
      0.0.0.0 api.opencandy.com
      0.0.0.0 api.recommendedsw.com
      0.0.0.0 installer.betterinstaller.com
      0.0.0.0 installer.filebulldog.com
      0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
      0.0.0.0 inno.bisrv.com
      0.0.0.0 nsis.bisrv.com
      0.0.0.0 cdn.file2desktop.com
      0.0.0.0 cdn.goateastcach.us
      0.0.0.0 cdn.guttastatdk.us
      0.0.0.0 cdn.inskinmedia.com
      0.0.0.0 cdn.insta.oibundles2.com
      0.0.0.0 cdn.insta.playbryte.com
      0.0.0.0 cdn.llogetfastcach.us
    
      20 out of 36 HOSTS entries shown.
      Please review HOSTS file for further entries.
    
    Program finished at: 08/25/2016 08:27:42 AM
    Execution time: 0 hours(s), 0 minute(s), and 40 seconds(s)
    
    ==
    ADWCleaner found only one entry, FreeDownloadManagerNetworkMonitor, which I found out is actually the MS Network Monitor. That has only appeared in ADWCleaner recently, and may be part of the latest version of Free Download Manager. I had run ADWCleaner yesterday, which found two Registry keys it did not like; I left the monitor alone, which is why it was found today.
    
    ==
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 8.0.7 (07.03.2016)
    Operating System: Windows 10 Home x64 
    Ran by John (Administrator) on 25-Aug-16 at  8:51:54.47
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    
    
    
    
    File System: 5 
    
    Successfully deleted: C:\ProgramData\mntemp (File) 
    Successfully deleted: C:\WINDOWS\system32\Tasks\PCDEventLauncherTask (Task)
    Successfully deleted: C:\WINDOWS\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
    Successfully deleted: C:\WINDOWS\prefetch\TREESIZEFREE.EXE-163E8C6B.pf (File) 
    Successfully deleted: C:\WINDOWS\prefetch\TREESIZEFREESETUP.TMP-FD74A480.pf (File) 
    
    
    
    Registry: 4 
    
    Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\Free Download Manager (Registry Value) 
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6F19585E-CB90-490F-BF12-B6699FC7062D} (Registry Key)
    Successfully deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{13D67BB7-DB5F-48AA-884D-7A5D94168509} (Registry Key)
    Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{13D67BB7-DB5F-48AA-884D-7A5D94168509} (Registry Key)
    
    
    
    
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on 25-Aug-16 at  9:04:21.76
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    
    It tried to create a RP, could not, allowed one to go ahead.
    I do hope that you don't charge by the hour for technical support!
      My ComputerSystem Spec

  6.    25 Aug 2016 #26

    I don't know much about VSS I'm afraid - but I did come across this page on Macrium's website.
    Is it any use?
    http://knowledgebase.macrium.com/dis...ors?src=search
    Edit:
    and this one which is perhaps more helpful:
    http://knowledgebase.macrium.com/dis...ors?src=search
      My ComputerSystem Spec


  7. Posts : 12,199
    W10Prox64
       25 Aug 2016 #27

    Here is the problem: all these reparse points/junctions.

    Code:
    * Reparse Point/Junctions Found (Most likely legitimate)!
    
         * C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 => C:\WINDOWS\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\INetCache\IE [Dir]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..icingstack-cmitrust_31bf3856ad364e35_10.0.14393.0_none_145e7a4159d239dd\cmitrust.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\bcdeditai.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\ConfigureIEOptionalComponentsAI.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\FeatureSettingsOverride.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\IEFileInstallAI.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\msdtcadvancedinstaller.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\netfxconfig.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\peerdistai.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\PrintAdvancedInstaller.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\servicemodelregai.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..ingstack-base-extra_31bf3856ad364e35_10.0.14393.0_none_f05abb1521a8c58e\SetIEInstalledDateAI.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-s..k-transformers-core_31bf3856ad364e35_10.0.14393.0_none_3d896aa333c64126\PrimitiveTransformers.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\CbsCore.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\CbsMsg.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\cmiadapter.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\dpx.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\drupdate.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\drvstore.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\msdelta.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\mspatcha.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\poqexec.exe => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\smiengine.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\smipi.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\TiFileFetcher.exe => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\wdscore.dll => <Unknown Target> [File]
         * C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.0_none_dab53140259fad95\wrpint.dll => <Unknown Target> [File]
    And the first line mentions MS Servicing Stack, which was just released on the 23rd.
    Servicing stack update KB3176936 Windows 10 version 1607 - Windows 10 Forums

    Maybe something went awry with that KB3176936 install.

    Please check to see if it was installed, and when and if it was successful.

    Settings>Update & security>Windows Update>Update History

    Then maybe try uninstalling it and rebooting a few times (making sure Fast Startup is OFF first).

    I do hope that you don't charge by the hour for technical support!
      My ComputerSystem Spec


  8. Posts : 12,199
    W10Prox64
       25 Aug 2016 #28

    I know you don't have any restore points, but you do have a verified image from a few days ago, right?

    Okay so I once had a bad reparse point on a system, a few years ago, and remember I manually found it and removed it.

    Do me a favor and try this:

    Using Agent Ransack, search C:\ for the first one: cmitrust.dll
    My system found four, one of which is the one listed in your RKILL log.

    Click image for larger version. 

Name:	reparse01.PNG 
Views:	3 
Size:	43.9 KB 
ID:	98150


    Hover your mouse over that one and right-click, selecting Properties.


    Click image for larger version. 

Name:	reparse02.PNG 
Views:	10 
Size:	35.5 KB 
ID:	98151

    Now put your mouse cursor into the Location, and use the right arrow on the keyboard to go through the entire path. Stop when it gets to the end ("...d239dd") and see if there is anything further.

    Is there anything past where it should end? I can't recall what the reparse point looked like in my system.


    If there is something further in the Location, that is the reparse information. Seems to me, I recall removing that remaining information and it got rid of the reparse point. Since you have an image from a few days ago to fall back on, you could try this. (EDIT: I am not sure that this is the correct method, but it seemed to work for my system.)

    The other option I can suggest is Tweaking.com. I read from the developer in 2015 he intended to put a "reparse fix" in his tool.
    Now, a word of warning: if you use this tool, ONLY use the reparse portion of it - nothing else. People have totally borked their systems doing everything at once. If you would feel more comfortable, start a thread at Bleeping Computer, post your RKILL log, and ask for assistance using the tool. Like I said, I have not used it, and so can offer no guidance, but their people are trained on everything they offer for downloads, so someone there will be able to guide you through it. If you decide to go this route, please post the link here to your thread, so we can watch it.
    Tweaking.com - Windows Repair Free/Pro
    .
    Last edited by simrick; 25 Aug 2016 at 16:21.
      My ComputerSystem Spec


  9. Posts : 12,199
    W10Prox64
       25 Aug 2016 #29

    Here's a little reading on reparse links - I am just looking at this for the first time myself:
    How to list, create, remove a reparse point (symlink)? | Jacques DALBERAs IT world

    Example of a junction to move the content of WinSxS in another drive:
    mklink /J C:\Windows\winsxs E:\Windows\winsxs
    The "E:\Windows\winsxs" is the pointer.

    Sysinternals Utilities
    FindLinks
    v1.1 (July 4, 2016)
    FindLinks reports the file index and any hard links (alternate file paths on the same volume) that exist for the specified file. A file's data remains allocated so long as at it has at least one file name referencing it.
      My ComputerSystem Spec

  10.    25 Aug 2016 #30

    And the first line mentions MS Servicing Stack, which was just released on the 23rd.
    Servicing stack update KB3176936 Windows 10 version 1607 - Windows 10 Forums

    Maybe something went awry with that KB3176936 install.

    Please check to see if it was installed, and when and if it was successful.

    Settings>Update & security>Windows Update>Update History

    Then maybe try uninstalling it and rebooting a few times (making sure Fast Startup is OFF first).



    Yes, I do have KB3176936, but it was only installed yesterday, which was a few days after I first encountered the Macrium problem (and if my theory is correct, that was when the Restore Point problem began.)

    Ought I remove KB3176936 anyway, or might that be futile?
      My ComputerSystem Spec


 
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