Windows 10: Macrium Reflect Backup Failures Solved

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  1. Posts : 11,234
    W10Prox64
       01 Sep 2016 #161

    Not Myself said: View Post
    That's a longer list than I have, which shows that I'm not as close to being ready as I thought I was.
    LOL! I promise I have not added to Post #115 since yesterday!

    Okay let's recap:

    UNINSTALLS

    Dell Data Vault
    Not Myself said: View Post
    1. DellDataVault has not been removed. CCleaner tried, could not find the .msi. Thanks to Everywhere, I located and told CC where it is. I have tried three or four times since then; each time, CC runs without asking for the location of the .msi, but never removes the program.
    Please try this:
    Uninstall Dell Support Assist, then disable delldatavault.exe in Services to prevent it from running.

    Genie Backup Manager - DONE?
    WD Smartware - DONE?
    Avast - DONE?
    Comodo - DONE?
    TrueCrypt - Done?

    Not Myself said: View Post
    2. Process Lasso has been removed. It is a memory manager, easy for me to reinstall.
    Okay good.

    Not Myself said: View Post
    3. Fast Startup has been off since around 0445 local this morning. That was one of the first things I did after waking the computer, did not want to bring the Wrath of Kahn down upon me (and I'm not even a Trekkie.)
    That's Trekker, I'll have you know, of which I AM! And Wrath of Khan was one of the best movies they ever made! Okay good, we need Fast Startup off from now on, and it will only have taken effect if you have rebooted, as per the instructions in post #115.

    Not Myself said: View Post
    4. Security Center and Windows Firewall are on, but as Defender is not on this machine, it is, of course, not on.
    Okay.

    Not Myself said: View Post
    5. Did not know about running CHKDSK again; shall do so. I ran it once in full find/repair mode, nothing found.
    CHKDSK C: /r should be sufficient. The "r" implies "f"; "x" is not necessary.

    Not Myself said: View Post
    6. I've not run sfc /scannow for a day or so, but did so three times in succession then, following the instructions in one reply in this thread; nothing found.
    I realise this, but if you follow the instructions in Post #115, there is a reason it should be done, in that order I have listed, as we have made enough changes to the system at that point, where it is warranted. So, it's not only important to follow all steps, but also to follow them in the order I present them. If you get the result "no integrity violations found" on the first run, it does not need to be run again.

    Not Myself said: View Post
    7. Macrium was removed; I will install it again.
    Okay. Again, the instructions should be followed in the order presented, so we need to try removing the (missing but maybe there taking up space?) restore points via Command Prompt. (see below)

    Not Myself said: View Post
    8. How would I try to delete restore points via Command Prompt? (Sorry, don't recall seeing that step anywhere, not that I don't recall would be considered unusual.)
    Try deleting all restore points via Command Prompt:
    System Restore Points - Delete in Windows 10 - Windows 10 Forums
    See Option #3

    Not Myself said: View Post
    9. I just tried System Restore, and there has been no change: The System Protection tab is greyed out, and I get the same pop-up MS error code message.
    No, I would expect not, as we haven't attempted/accomplished the step above.

    Not Myself said: View Post
    10. Clean Boot? Not even tried; again, sorry, did not know that I was supposed to do that. Shall add that to my remaining task list.
    Yeah, sorry - this was one of my edits I made yesterday:

    EDIT #2: If all this is unsuccessful, I would like you to try a clean boot and then try a NEW TEST Macrium instruction set for drive C.
    All of this exercise should have the WD drive physically disconnected.


    Not Myself said: View Post
    Jumping ahead a bit: The ISO download is about 50% completed; when finished, what do I then do?
    Nothing until we have completed post #115, in the order presented. Just leave it there on your desktop for now. It's what we'll use for the repair install.

    EDIT: Ccleaner has cleared out the registry? WD drive is disconnected?
      My ComputerSystem Spec


  2. Posts : 26,636
    Windows10Pro 64Bit - Build 14393.1198
       01 Sep 2016 #162

    Just wondering IF his Defender is really gone. Easy to check as its located here.
    File Name is: MSASCUI.exe
    Located in: C:\Program Files\Windows Defender
    Most people turn it off, but don't remove it completely.
      My ComputersSystem Spec


  3. Posts : 11,234
    W10Prox64
       01 Sep 2016 #163

    OldMike65 said: View Post
    Just wondering IF his Defender is really gone. Easy to check as its located here.
    File Name is: MSASCUI.exe
    Located in: C:\Program Files\Windows Defender
    Most people turn it off, but don't remove it completely.
    BINGO! Thanks Mike.
      My ComputerSystem Spec


  4. Posts : 11,234
    W10Prox64
       01 Sep 2016 #164

    All these things use VSS/System Restore in some way, shape or form:
    Dell Data Vault
    Windows Defender
    Genie Backup Manager
    TrueCrypt
    Macrium
    WD Smartware
    Avast
      My ComputerSystem Spec

  5.    01 Sep 2016 #165

    Just to humour me (I know it's adding to a long list!) I still think it would be useful to check (if possible) which date the Macrium backups stopped working, and whether it might be linked to those updated Escort drivers?
      My ComputerSystem Spec


  6. Posts : 11,234
    W10Prox64
       01 Sep 2016 #166

    DavidY said: View Post
    Just to humour me (I know it's adding to a long list!) I still think it would be useful to check (if possible) which date the Macrium backups stopped working, and whether it might be linked to those updated Escort drivers?
    Agreed.
      My ComputerSystem Spec

  7.    01 Sep 2016 #167

    simrick said: View Post
    LOL! I promise I have not added to Post #115 since yesterday!

    Okay let's recap:

    UNINSTALLS

    Dell Data Vault


    Please try this:
    Uninstall Dell Support Assist, then disable delldatavault.exe in Services to prevent it from running.

    Genie Backup Manager - DONE?
    WD Smartware - DONE?
    Avast - DONE?
    Comodo - DONE?
    TrueCrypt - Done?



    Okay good.



    That's Trekker, I'll have you know, of which I AM! And Wrath of Khan was one of the best movies they ever made! Okay good, we need Fast Startup off from now on, and it will only have taken effect if you have rebooted, as per the instructions in post #115.



    Okay.



    CHKDSK C: /r should be sufficient. The "r" implies "f"; "x" is not necessary.



    I realise this, but if you follow the instructions in Post #115, there is a reason it should be done, in that order I have listed, as we have made enough changes to the system at that point, where it is warranted. So, it's not only important to follow all steps, but also to follow them in the order I present them. If you get the result "no integrity violations found" on the first run, it does not need to be run again.



    Okay. Again, the instructions should be followed in the order presented, so we need to try removing the (missing but maybe there taking up space?) restore points via Command Prompt. (see below)



    Try deleting all restore points via Command Prompt:
    System Restore Points - Delete in Windows 10 - Windows 10 Forums
    See Option #3



    No, I would expect not, as we haven't attempted/accomplished the step above.



    Yeah, sorry - this was one of my edits I made yesterday:

    EDIT #2: If all this is unsuccessful, I would like you to try a clean boot and then try a NEW TEST Macrium instruction set for drive C.
    All of this exercise should have the WD drive physically disconnected.



    Nothing until we have completed post #115, in the order presented. Just leave it there on your desktop for now. It's what we'll use for the repair install.

    EDIT: Ccleaner has cleared out the registry? WD drive is disconnected?
    With the various disabled/removed programs, I cannot, for reasons unknown, highlight more than a few lines, so I cannot cut down the length of your quote, add my responses, start another quote, and so. Therefore I am going to put all my comments here.

    1. I have now removed the Dell Support Assist and disabled the DataVault service, so all things to be deleted have been deleted/disabled.

    2. Trekker: Sorry, the Boers got there first.

    3. Chkdsk results were rather interesting. After I ran the boot chkdsk, just to be sure, I again ran the read-only version, which still showed an error with the Volume Bitmap, an error that, among other things, pointed to VSS.

    4. I then went into a clean boot and ran Macrium. Trying to back up the C drive, it quickly Failed to create Volume Snapshot, (0x80004270F).

    5 I rebooted to a normal configuration, and tried read-only chkdsk once again; this time, it reported no errors.

    6. Opened an Admin Command Prompt, and ran the first step of Option 3 of the RP Removal tutorial, as that seemed to be the quickest way to do this; the command returned "No items found that satisfy the query," so I stopped and wrote this.

    7.. Yes, WD drive is disconnected, and no, I have not yet run Cleaner against the Registry, waiting to remove the recalcitrant Dell entry. I will do that after posting this, logging off and disabling my wifi connection (I keep doing that for safety, as it is so easy to do.)

    I hope I've covered all points.
      My ComputerSystem Spec

  8.    01 Sep 2016 #168

    OldMike65 said: View Post
    Just wondering IF his Defender is really gone. Easy to check as its located here.
    File Name is: MSASCUI.exe
    Located in: C:\Program Files\Windows Defender
    Most people turn it off, but don't remove it completely.
    Folder exists, program does not.
      My ComputerSystem Spec


  9. Posts : 26,636
    Windows10Pro 64Bit - Build 14393.1198
       01 Sep 2016 #169

    Not Myself said: View Post
    Folder exists, program does not.
    Just so you know, Windows puts that file "MSASCUI.exe" in two places, 2nd place is like a backup. So you might still have the main exe file in another dir. You could use your search program to check. If you find the 2nd copy, don't move it, but just copy it to where you deleted the file.
      My ComputersSystem Spec

  10.    01 Sep 2016 #170

    simrick said: View Post
    Agreed.
    Sorry, when I deleted Macrium, I chose the option to delete everything. Were I to guess, Macrium might have failed 18Aug, but at any rate, I believe that the Escort drivers were not used until the day of my successful USB cable replacement.
      My ComputerSystem Spec


 
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