This is not at all good: Dell Solutions Center looked up on the Microsoft database the only error code that I get when I try to access Restore Points. According to what he found, I can not even use the built-in Windows Restore Software system, as the OS has become corrupt..
I was told that my Dell warranty covers software, but the DSC agent looked it up, and said that was not correct, and that it would cost over $200.00 dollars for the first year's coverage.
If, and only if, I understood correctly what the DSC agent was telling that he found at MS, it appears to me that the only way I can fix this is to somehow do one of the OS re-installs that does not delete any of my data files. I would obviously like to retain my programs, but I don't know if this would be possible.
I am not at all sure why, when I asked if I could use an ISO, he said that that would not work.
Given that disappointing information, what is my next step?
Later, a MS Support Chat.
I was asked if I have any tune-up utilities. Any worth trying.
It was suggested that I do an in-place update, by downloading the Download Tool from Windows 10 . Is this the correct method, or do you prefer another?
Last edited by Not Myself; 31 Aug 2016 at 15:37.
Please wait for simrick, because I believe she wants you to remove some of your installed apps BEFORE you do your repair install.
You CAN use an ISO or use the Windows Tool method. Both work. I prefer the ISO method, but please wait for simrick before doing your Repair Install. Some of these Techs on places like Dell, HP, even MS support are not very good. simrick will be back.
One more note: Stay FAR AWAY From ANY TUNEUP Utilities!!!! They do much more harm than good!!! Never install them.
(You might want to check the bang key on your computer, which appears to be stuck.)
simrick I shall wait for. I thought that the ISO method was what was being suggested here. I had never heard of the Download Tool, much less using it for what i need to do. I shall, right here, ask again for step by step instructions: I have been through enough (NOT blaming anyone here, far from it, just a personal comment) that I just want to get matters back to the status quo ante.
While you are waiting for simrick, @Not Myself
You could check and make sure you have Fast Startup Turned Off. Read the link below.
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
This is one of the things she wanted you to do.
My "bang key" is working just fine.
Reason why she wants some of your apps uninstalled is that they could cause problems when you do your repair install. So its best to remove apps that can cause problems, before doing your repair. Any 3rd party firewall and antivirus programs are asked to be removed 1st, just to make sure your repair goes smoothly .
She also asked you to run check disk, here is a link to read for that.
Drive Error Checking in Windows 10 - Windows 10 Forums
I don't understand why you're contacting Dell and MS?
I thought we were going to try my instructions in post #115?
Those steps need to be performed, in that order.
A repair install should not be done until post #115 is completed and results known for each step, where appropriate.