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  1.    20 Aug 2016 #1
    Join Date : Jun 2016
    UK
    Posts : 273
    Windows 10 Home 64 bit (with Creators OS)

    System Restore did not complete successfully.


    To confirm that the Restore Points system was working I created a new restore point and used System Restore to "go back" to it. I got the message in the attachment. I then tried to go back to one about 5 days ago with the same result. In past years I have a couple of times been saved by going back to an earlier restore point. A clean install of Windows 10 + Anniversary UG was done about 10 days ago and programs and settings returned as before (after the fitting of an SSD).
    EDIT: I have disabled Malwarebytes (by preventing it loading at startup) and Kaspersky Internet Security (by switching it off).

    What can I do please to get system restore working?Click image for larger version. 

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      My ComputerSystem Spec
  2.    20 Aug 2016 #2
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 532
    Windows 10 Pro 64bit

    Does Kaspersky have a self protection module? Norton does & unless I disable that system restore fails - disabling AV protection isn't enough. If Kaspersky does then that's preventing restore from working.
      My ComputerSystem Spec
  3.    20 Aug 2016 #3
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi:

    Yes, KIS does have a self-protection feature.
    (Dashboard > Settings > Additional > Self-Defense.)
    That may or may not be directly contributing to your System Restore failure (we don't have enough information to know for sure).

    Having said that, it has long been the recommendation of KL (and other security software vendors) to UNINSTALL (not just disable) their product before attempting to roll back the system with Windows System Restore. At the very least, the roll-back can break the program's metadata. At worst, it can cause other corruption to break the program.

    So, again, I lack the expertise to determine why your roll-back failed.
    I will defer to others more expert in these matters to help with that.

    But I respectfully suggest fully uninstalling KIS (keeping only activation data or nothing at all) and perhaps running MBAM Clean removal tool, as well, and then rebooting the computer (very important) as a "best practice" before trying System Restore.
    NOTE: Even if you decide to keep your KIS activation data during the uninstall, I would be sure to have my activation code for KIS and my MBAM Premium license data on hand BEFORE uninstalling.
    I would then grab fresh copies of the KIS and MBAM installers directly from the publisher's download web sites and reinstall. Let us know if you need help finding those.

    MM
      My ComputerSystem Spec
  4.    20 Aug 2016 #4
    Join Date : Jun 2016
    UK
    Posts : 273
    Windows 10 Home 64 bit (with Creators OS)
    Thread Starter

    I have discovered how to disable KIS's Self-Defense. Its disablement window says: "By enabling Self-Defense you block all attempts to modify KIS files, memory processes and system records." So that seems clear enough. I have now downloaded MBAM's Clean removal tool.

    I therefore plan to:

    1. Disable KIS (I have found out how to do that);
    2. Uninstall it using Windows Uninstall Control Panel;
    3. Use MBAM's Clean removal Tool;
    4. Restart the comp.;
    5. Make another test Restore Point and attempt to restore to it;
    6. If it is successful, good. I would need to go through all this every time I wanted to go back to an earlier Restore Point. A nuisance, but I have only ever actually needed to do that once in the 18 months I have been on Windows. (Or perhaps ditch KIS for another less-tropublesome alternative.)
    7. If that's not successful, then, as MoxieMomma says, "grab fresh copies of the KIS and MBAM installers directly from the publisher's download web sites and reinstall", and go back to my step 4.

    I plan to do this tomorrow. Two questions please:

    a) Does this seem sensible; and:
    b) Windows Defender is turned off by KIS. Should I check that it is enabled at step 4 (I guess Windows will do that automatically now that KIS is gone).

    MoxieMomma: You said: "At the very least, the roll-back can break the program's ([KIS's] metadata. At worst, it can cause other corruption to break the program." I had a clean install of Windows 10 10 days ago and re-installed KIS, and MBAM. That went OK. Hopefully, they will again.

    Many thanks to you both for your help.

    EDIT: Perhaps I should delete my step 2, to let MBAM grab it?
      My ComputerSystem Spec
  5.    20 Aug 2016 #5
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,008
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    @Stevekir This method will avoid any possibility an AV is running.

    You may be able to restore from that Restore Point by following this procedure. It involves booting from your installation media and choosing an existing Restore Point for recovery. Here is an excerpt from the procedure and a link to the full article.

    ------------------------------------------------------------------------------------------------------------------------------

    Restore from a system restore point by selecting Advanced options > System Restore. This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point wont affect your personal files.

    -------------------------------------------------------------------------------------------------------------------------------

    https://support.microsoft.com/en-us/...covery-options

    Go to the link above and look for this section, about 1 page in....

    Click image for larger version. 

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    Make sure your installation media is the same type, 32bit or 64bit, and the same version, Home or Pro, and same language.

    TC
      My ComputersSystem Spec
  6.    20 Aug 2016 #6
    Join Date : Jun 2016
    UK
    Posts : 273
    Windows 10 Home 64 bit (with Creators OS)
    Thread Starter

    f14tomcat.

    The only installation media I have results from a recent re-installation of Windows 10 following the fitting of an SSD which was downloaded by my computer shop via MS's Media Creation Tool which he saved to a DVD which I have. But your approach takes me into territory which I am not competent to deal with if something goes wrong and my comp. screws up. The approach in my post #5 seems more harmless so I might go for that. Alternatively, I could put the whole problem to my computer shop and ask him to fix it, after considering this thread.

    Thanks for the help.
      My ComputerSystem Spec
  7.    20 Aug 2016 #7
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,008
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Stevekir View Post
    f14tomcat.

    The only installation media I have results from a recent re-installation of Windows 10 following the fitting of an SSD which was downloaded by my computer shop via MS's Media Creation Tool which he saved to a DVD which I have. But your approach takes me into territory which I am not competent to deal with if something goes wrong and my comp. screws up. The approach in my post #5 seems more harmless so I might go for that. Alternatively, I could put the whole problem to my computer shop and ask him to fix it, after considering this thread.

    Thanks for the help.
    You do what is most comfortable for you. Best wishes, and we'll be here if needed. TC
      My ComputersSystem Spec
  8.    20 Aug 2016 #8
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,060
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    @Stevekir
    You might want to try:
    1. Click on Start button (1). Hold down SHIFT KEY+Click On Power (2) then click on Restart(3)
      Click image for larger version. 

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    2. The PC will reboot and get into the Recovery Environment
    3. Click on Trouble Shoot->Advanced Options->System Restore.
      Click image for larger version. 

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      My ComputerSystem Spec
  9.    20 Aug 2016 #9
    Join Date : Jun 2016
    UK
    Posts : 273
    Windows 10 Home 64 bit (with Creators OS)
    Thread Starter

    Quote Originally Posted by topgundcp View Post
    @Stevekir
    You might want to try:
    1. Click on Start button (1). Hold down SHIFT KEY+Click On Power (2) then click on Restart(3)
    2. The PC will reboot and get into the Recovery Environment
    3. Click on Trouble Shoot->Advanced Options->System Restore.
    [Images deleted in this reply to save space].
    Well, this looks interesting. Another way to get to a restore point. I will try this, but fear that I will get the same result: "System Restore did not restore successfully."

    Thanks.
      My ComputerSystem Spec
  10.    21 Aug 2016 #10
    Join Date : Jun 2016
    Posts : 119
    Windows 10 Pro

    Quote Originally Posted by Doctor9fan View Post
    Does Kaspersky have a self protection module? Norton does & unless I disable that system restore fails - disabling AV protection isn't enough. If Kaspersky does then that's preventing restore from working.
    Just a side note ... I am running Windows 10 Pro with Norton Security Suite from Comcast. I have not encountered any problems with system restore or restoring a system image.
      My ComputerSystem Spec

 
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