Macrium backup fails with 0x800702e4 after AU update

  1. Posts : 179
    Win 10 Pro 64bit Fall CU
       15 Aug 2016 #1

    Macrium backup fails with 0x800702e4 after AU update

    My Win 10 pro updated with the Anniversary Update last week and since then Macrium backup fails with a 0x800702e4 error.

    I have Macrium set to run as Administrator but that doesn't help. Macrium ran fine before the update.

    Any help would be much appreciated.

      My ComputerSystem Spec

  2.    15 Aug 2016 #2

    Do you have the latest Macrium update? There are two updates since the Anniversary Update and one addresses some Anniversary Update issues.

    I have the updates and no problems creating backups with Macrium (I have the paid version).
      My ComputersSystem Spec

  3. Posts : 179
    Win 10 Pro 64bit Fall CU
    Thread Starter
       15 Aug 2016 #3

    I've got the free version. Just checked for updates and none found.
      My ComputerSystem Spec

  4.    15 Aug 2016 #4

    I would do a new install. Uninstall the version you have, RESTART THE PC, after Windows restarts reinstall Macrium.
      My ComputersSystem Spec

  5.    15 Aug 2016 #5

    Are you running the backup from a previous xml file/saved backup file? If so then delete that & create a fresh image.
    I save the backup so I can run it again but after a big update (like AU) the backup always fails but creating a new/fresh backup image works.
      My ComputerSystem Spec

  6.    16 Aug 2016 #6

    Hello all!

    I had Macrium working after AU (a workaround), but today it failed again. Have the latest update installed, 6.2.1502. Don't know how it's possible to be this many problems with Macrium. Deleted all old Macrium tasks & xml's and reinstalled the program, but still got the error above (0x800702e4). Any ideas?
    Thank you.

    EDIT: Created new image but it wont run, get stuck creating it. Seems that the task itself is running but not the backup.
    This log:
    Destination Drive: New Volume (D:) - Free Space 840.40 GB
    Free space threshold: Delete oldest backup sets when free space is less than 10.00 GB
    Creating Volume Snapshot - Please Wait
    Failed: Code: 0x80042316 - Retrying without VSS Writers
    ERROR: COM call "m_pVssObject->StartSnapshotSet(&m_latestSnapshotSetID)" failed.
    - Returned HRESULT = 0x80042316
    ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
    - Returned HRESULT = 0x80042301
    - Error text: VSS_E_BAD_STATE
    ERROR: COM call "m_pVssObject->StartSnapshotSet(&m_latestSnapshotSetID)" failed.
    - Returned HRESULT = 0x80042316
    Gathering Windows Events - Please Wait

    Backup aborted! - Failed To Create Volume Snapshot. Result Code: 0x80042316
      My ComputerSystem Spec

  7.    16 Aug 2016 #7

    UPDATE: I had older version left (6.2.1495) and with that Macrium works OK, don't know why? My problem is solved with that version. Don't gonna update to new version because of problems.
      My ComputerSystem Spec


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