Macrium 6.1.1366 Failure. Do not understand the log. Win 10

BellaDonna · 14 Jul 2016

Since reinstalling Win10, this is the first time I sort of completed a full backup. I had failures with restoring my computer and I had several errors when trying to create backups using SyncToy, Backup & Restore, AOMEI Backupper.

Before running Reflect, I ran HD Tune Pro. I got a warning about 26 defective sectors.

Early this morning, I finished setting up the initial and first-run backup, after creating a successful (or so it says) Rescue Disk (CD).

Up front, I have a list of VSS errors from Event log. As I said, I can't tell which caused the failure and why I have a white x in a red circle:

I appreciate any help I can get with interpreting this. I am surprised that Macrium doesn't have a solution and the links to Google do not show one either. Am I really surprised? Yes and No. Everybody here loves it.
Thank you.

Macrium Reflect 6.1.1366.txt Macrium Reflect 6.1.1366.txt

axe0 · 14 Jul 2016

Hi Bella :)

The VSS errors are not a thing I would worry about, I believe many are getting them including myself.

Could you post screenshots of HDTune error scan and the health please?
Could you also run chkdsk with /r parameter on the partition(s)? Example:

Code:

chkdsk C: /r

/r requires the partition to be unmounted to mark bad sectors as bad (/f, /f is included in /r) and recover readable data in the bad sectors (/r), with a system partition you'll need to reboot.
We'll need to know the extend of problems on the hard drive to find out how/if we can resolve your problem.

BellaDonna · 14 Jul 2016

Hey, Axe0! Good to see you.

I began with a simple response - Yes and Yes.
Then I pondered a bit: NOT SO FAST.

Here: Hard Disk Warning - Reallocated Bad Sectors.
I bought a new Seagate. It will arrive tomorrow.

What is the reason for the failure, if the information about VSS from Event logs is not a concern for you?

1. Did the internal drive fail OR
2. Did the program that creates the virtual HD image fail? or
3. Is the external drive with the 26 damaged sectors causing problem?
OR, Do I have another corrupted Win10 installation?

4. On which drive do you want me to perform the tests?
5.When I attach my new Seagate tomorrow, would it render your requested tests moot? (Depends on your answer to #4.)

Also of interest, depending on your answer. I ran Sea Tools last night before HD Tune, which was before Reflect. It wouldn't recognize the Seagate, so I ran a couple (or 1) preliminary test(s) on the Hitachi. Passed. I closed the program once I realized that it really was NOT going to pick up the external drive no matter how many times I wanted it to. (Didn't you ask me to test HD last month and I did?)

Believe it or not, I have been at this since July 5, after I thought I restored my computer to March 2016 - the last recoverable date by any available method was via Restore image.

I ran HD Tune to improve the odds that I could successfully create a backup and put a program in place.
I already restored OL to March 2016 and I am somehow back to April 2010.
It was far from an easy or good recovery - let me tell you.

My goal/INTENT is to get back to March 2016. I don't want to blow the only chance I might have. The one thing in which I have no confidence whatsoever is the location of the recoverable 2016 image. Is it on the C drive I am in now?

I had things to say. We aren't here yet.

Thank you.

topgundcp · 14 Jul 2016

Macrium uses MS Volume Shadow Copy Service (VSS) to create disk images and backup files. If Windows system configuration has problems then it will affect every program that uses VSS.
Open admin command and run : vssadmin list writers
If there's errors then download and run this program as Admin to recreate the correct registry setting and re-register all VSS components.

VSSfix 32bit - download
VSSfix 64bit - download

If still does not work. You could also try to turn off VSS as shown below:

Macrium 6.1.1366 Failure. Do not understand the log. Win 10-.jpg

NOTE: do not store backup on drive that has bad sectors.

BellaDonna · 15 Jul 2016

Good morning,

I ran this test earlier in the week -- one of the easier ones.
No problems anywhere.
Unfortunately, I don't have a next step.

Thank you.

axe0 · 15 Jul 2016

the information about VSS from Event logs is not a concern for you?

I get many errors about VSS, but I do not have any problems :)

Is the external drive with the 26 damaged sectors causing problem?

Most likely this one, the error HDTune shows cannot be corrected with a clean installation, some can though but this one not.

On which drive do you want me to perform the tests?

On the partition with the bad sectors :)

BellaDonna · 15 Jul 2016

This is the answer that makes the most sense.

Are you basically saying, by not answering anything else, that Macrium has no idea why the backup failed?
Please tell me which of the backup instructions were executed. (Please TRANSLATE the log.)

Thank you, Axe0.

axe0 · 15 Jul 2016

Do I have another corrupted Win10 installation?

A corrupt installation has various causes including a bad hard drive, so I am saying that a bad hard drive can corrupt a OS but I am not saying it has done this.

My goal/INTENT is to get back to March 2016. I don't want to blow the only chance I might have. The one thing in which I have no confidence whatsoever is the location of the recoverable 2016 image. Is it on the C drive I am in now?

We understand your goal, but we cannot tell where your backup is located.

Are you basically saying, by not answering anything else, that Macrium has no idea why the backup failed?
Please tell me which of the backup instructions were executed. (Is this the right question?) (translate the log)

I am not saying anything about Macrium, the log looks similar to mine VSS logs from the backup logs that are only succesful.
This means that the log uploaded does not show any errors or something.
I have changed a line in the quote, many interpret uppercases as shouting and I do not like shouting, I do use uppercases myself sometimes but only to specify something important in the context.

BellaDonna · 15 Jul 2016

You interpreted correctly - your gut instincts are finely attuned to mine.
What then, Axe0 did the Red Circle with the White X indicate, if not a failure?

Macrium 6.1.1366 Failure. Do not understand the log. Win 10-images.duckduckgo.com.jpg

Thank you.

BellaDonna · 15 Jul 2016

I might know what happened.

I know that the log is a .txt file.

What you seem to be saying, Axe0, is that the log language did not indicate the error shown on the home page.
If that's the way Macrium posts results, maybe general experience isn't enough. (I need to read instructions?)
It's a UK company, isn't it?