Windows 10: Unable to restore windows 10

Page 1 of 2 12 LastLast
  1.    30 Jun 2016 #1

    Unable to restore windows 10


    I was having constant disk thrashing so I disabled startup items and booted in safe mode which fixed the issue. I then re-enabled the startup items and restarted but now it fails to boot with 'windows failed to start. A recent hardware or software change etc'. status 0xc000000e info: a required device isn't connected or can't be accessed. The only os shown is windows vista - I don't have Vista installed.

    I have a windows 10 disk so I rebooted with. After selecting language there are a number of repair options: reset this pc, use system restore, startup repair, go back to a previous build - everyone of them has a target operating system of windows vista!

    Despite this I tried:

    - startup repair - 'startup repair couldn't fix your pc'
    - system restore - 'system restore couldn't find the offline boot volume'
    - go back to a previous build - 'we ran into a problem and wont be able to take you back...try resetting your pc'
    - system image recovery - 'we cannot find a system image on this computer'
    - reset this pc - 'the drive where windows is installed is locked'

    I'm not very impressed that the windows 10 install broke so easily and doubly pissed that none of the repair options work.

    Any assistance would be appreciated.
    Last edited by bikeman; 30 Jun 2016 at 15:15.
      My ComputerSystem Spec

  2.    30 Jun 2016 #2

    Ditch Windows Vista and buy a license for Windows 10 if your equipment can handle it.
      My ComputerSystem Spec


  3. Posts : 1,648
    Microsoft Windows 10 Home
       30 Jun 2016 #3

    bikeman said: View Post
    The only os shown is windows vista.
    Is it installed on the same HDD, or on a different one?


    Any more information there onscreen? Any BSOD code?
    bikeman said: View Post
    it fails to boot with 'windows failed to start. A recent hardware or software change etc'. status 0xc000000e info: a required device isn't connected or can't be accessed.
    status 0xc000000e reads as STATUS_NO_SUCH_DEVICE, technically means 'A device that does not exist was specified'.

    It seems to be about the disk on which Windows 10 is installed.

    The issue has two different penetrating levels. First, disk level; and second; boot level.

    Let us first concentrate on the disk level. Do these .....
    1. Boot into the BIOS. See if that disk is detected in the BIOS. If detected, make it sure that it is the first disk in the boot order.
    2. It step 1 is true, the disk is detected in the BIOS: Change the Storage controller mode in BIOS. IF it is set to IDE, change it to AHCI and vice-versa. Then try to boot normally.
      If it does not boot after changing the storage controller mode, set it back where it was. Go for step 3.
    3. Test the disk using Seatools for DOS. Take both the Short Test and the Long Test.

    Let us know the results. If Seatools does not find any disk level corruption, then we have to try boot level troubleshooting.
      My ComputerSystem Spec

  4.    30 Jun 2016 #4

    Rocky said: View Post
    Ditch Windows Vista and buy a license for Windows 10 if your equipment can handle it.
    That's a helpful response - I AM USING WINDOWS 10 NOT Vista!!!!!!!!!!!!!!!!!!!!!
      My ComputerSystem Spec

  5.    30 Jun 2016 #5

    ARC - the pc has only one drive, windows 10 is the only installed os (no Vista!), the disk is visible in the bios.

    There isn't anywhere to change AHCI/IDE in the bios.

    The seagate's seatools download at step 4 is 404! So I tried a legacy version. Short and long tests passed.
      My ComputerSystem Spec

  6.    30 Jun 2016 #6

    bikeman said: View Post
    That's a helpful response - I AM USING WINDOWS 10 NOT Vista!!!!!!!!!!!!!!!!!!!!!


    That's a start. I read your post very carefully several times and you never mentioned that.
      My ComputerSystem Spec


  7. Posts : 1,648
    Microsoft Windows 10 Home
       30 Jun 2016 #7

    bikeman said: View Post
    ARC - the pc has only one drive, windows 10 is the only installed os (no Vista!), the disk is visible in the bios.
    Thn there is no adequate reason to show Vista as the only OS.

    bikeman said: View Post
    There isn't anywhere to change AHCI/IDE in the bios.
    It should be under Advanced .... unless the BIOS is extremely locked up by the manufacturer. Generally they does not lock it up.
    Let us know the specific model number of your laptop.

    bikeman said: View Post
    The seagate's seatools download at step 4 is 404! So I tried a legacy version. Short and long tests passed.
    Long test in DOS should take a long time. Longer than this much.
    Try if this link work for you: SeaTools | Seagate

    It would be really nice if you document the result of long test with a camera snap. Because we need the concrete decision about the disk heath before shifting to the next step.

    If Seatools does not find an issue, then, as I said earlier, we need to shift to the next possibility. Do you have access to another computer right now? If so, download Partition wizard Bootable CD. Burn it in a blank CD or in a USB flash stick.

    Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
    Screenshots and Files - Upload and Post in Ten Forums

    We need to see the partitions and parameters to proceed to the next steps.
      My ComputerSystem Spec

  8.    30 Jun 2016 #8

    Click image for larger version. 

Name:	WP_20160630_22_04_21_Pro.jpg 
Views:	1 
Size:	1.84 MB 
ID:	87599
      My ComputerSystem Spec


  9. Posts : 1,648
    Microsoft Windows 10 Home
       30 Jun 2016 #9

    A documentation of the Long Test of Seatools for DOS would have been nice.
    If disk corruption exists, the following steps will not work.




    See how it goes. Let us know.
      My ComputerSystem Spec

  10.    01 Jul 2016 #10

    Arc said: View Post
    A documentation of the Long Test of Seatools for DOS would have been nice. .
    I did previously tell you that both the short and long tests passed. There was no further information given other than 'test passed'. It took ages to run and you want me to run it again just so I can photograph the screen for you because you don't believe me?
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
Help! I am not able to restore Windows 10 in Installation and Upgrade
Ever since my computer updated to Windows 10 it has been running slow to the point where it is unusable. This has made restoring the operating system impossible. I have gone into settings > update & security > recovery > reset this PC > keep...
Hello everyone. I just migrated over from the Seven Forums where I've gone for assistance since Win7 came out. That old computer's power supply finally lost its smoke this week. I have a new HP Pavillion desktop PC and have already done something...
Maybe I have a misunderstanding of how System Restore works. Yesterday I uninstalled a program that I'd like to now get back. The company that made the program no longer offers archive downloads for that program in particular. Today it occurred to...
I have recently had to re-install Windows 10 and had problems before so decided this time to do a clean install and then run the system image backup. This went well but when it came to the testing of the restore a problem arose. I was using the...
So why did Microsoft change this? If I remember correctly all previous versions would create a system restore point before doing Microsoft updates. Since 10 installed all updates that come in for me are downloaded and installed without a restore...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:41.
Find Us