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  1.    09 Oct 2017 #71
    Join Date : Sep 2015
    Posts : 49
    Windows 10 Pro

    Tried the email, no response. All I got was a response saying they got the email. Not calling the UK.
      My ComputerSystem Spec
  2.    09 Oct 2017 #72
    Join Date : Feb 2016
    Phoenix, AZ
    Posts : 243
    Windows 10 Pro 1709 16299.19

    Quote Originally Posted by dcol View Post
    Tried the email, no response. All I got was a response saying they got the email. Not calling the UK.
    Don't know where your live, and you didn't state when you contacted them, but there is 7-10 hr time difference between the USA and UK ! Patience
      My ComputersSystem Spec
  3.    09 Oct 2017 #73
    Join Date : Jun 2017
    Posts : 9
    windows 10 pro

    They are using previous windows version aik files I'm guessing it's the issue. I can't use vi boot at all.
      My ComputerSystem Spec
  4.    09 Oct 2017 #74
    Join Date : Sep 2015
    Posts : 49
    Windows 10 Pro

    Aik has nothing to do with it. It's an already working WinPE OS that sees the network devices just fine. Even sees the NAS, just can't open the NAS files. Can open all other network computer files ok. With all other computers the login screen pops up, with the NAS I just get that error I posted earlier.
      My ComputerSystem Spec
  5.    09 Oct 2017 #75
    Join Date : Jun 2017
    Posts : 9
    windows 10 pro

    They are using previous windows version aik files I'm guessing it's the issue. I can't use vi boot at all.
      My ComputerSystem Spec
  6.    09 Oct 2017 #76
    Join Date : Sep 2014
    New Orleans Northshore
    Posts : 232
    Win 10 pro Upgraded from 8.1

    Are you testing out the personal version or the business version? The personal free version may not support backing up to a NAS
      My ComputerSystem Spec
  7.    09 Oct 2017 #77
    Join Date : Sep 2015
    Posts : 49
    Windows 10 Pro

    As far as the recovery media goes, They can use any WinPE version they want. It's what they add to it is the real question.
      My ComputerSystem Spec
  8.    09 Oct 2017 #78
    Join Date : Jun 2017
    Posts : 9
    windows 10 pro

    Sorry for the double post I'm on phone...
    Anytime I comment reach a device it was always something in rights and shares, and for me it was because I have fat fingers and even though I play the violin I can't play a keyboard.

    Could it be because of an eval version? I know you cannot restore to different hardware in eval, yes I know it's not directly related to your issue in just sharing mine.
      My ComputerSystem Spec
  9.    09 Oct 2017 #79
    Join Date : Sep 2015
    Posts : 49
    Windows 10 Pro

    I tested the commercial version. besides, I can backup just fine. The issue is the recovery media cannot see the NAS files. I am trying to test the restore using the recovery media. The recovery media run fine, it just cannot load any files from the NAS. All other network computers load fine. It's just the NAS.
      My ComputerSystem Spec
  10.    09 Oct 2017 #80
    Join Date : Sep 2015
    Posts : 49
    Windows 10 Pro

    if I cannot test the restore in my working environment, Then why should I buy this product?
    The restore is the most important part of the backup system. Without it, backups are pointless.
    If I can get to files from other network devices, I should be able to get to the NAS as well. The NAS works fine with Acronis PE recovery media.
    Last edited by dcol; 09 Oct 2017 at 18:46.
      My ComputerSystem Spec

 
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