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  1.    21 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 20
    Windows 10 Home

    Image backup keeps failing - Can't create restore point


    Upgraded to Windows 10 Pro today from 8.1 Pro. Trying to do an image backup (Windows 7 style) in case my disk crashes. I keep getting this error. I have both Volume Shadow Copy service and the Windows Backup service running with automatic start.
    Digging a little more into this, seems like the underlying problem is with the inability to create a restore point. System protection was turned off which I have turned on but now the Volume Shadow Copy service has disappeared.
    Already ran CHKDSK and SFC /SCANNOW but neither found any errors with the disk which happens to be SSD.
    Will appreciate any ideas about solving this problem. Thank you.
    Attached Thumbnails Attached Thumbnails backup failed.JPG  
    Last edited by rmk9785e; 21 Jun 2016 at 21:06. Reason: Correct Title
      My ComputerSystem Spec
  2.    23 Jun 2016 #2
    Join Date : Jun 2016
    Posts : 20
    Windows 10 Home
    Thread Starter

    Been working with Microsoft Tech Support on this issue. I'm told that while Windows 8.1 worked fine with 200MB GPT Protection Partition (Mac's EFF partition), Windows 10 requires 300MB so I need to figure out a way to reduce the size of my MacBook's EFF partition and free up some storage to increase the size of the Protection Partition before I can perform an Image backup on Windows 10. Apple support forum says you can't change EFF partition size.
    The two sides are providing conflicting information. Who should I trust?
    Last edited by rmk9785e; 23 Jun 2016 at 21:37.
      My ComputerSystem Spec
  3.    25 Jun 2016 #3
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,109
    Win 10 Pro (1703)

    Hi, I guess you know system restore is off by default in Win 10.. so have you actually enabled it?

    Some senior members here have commented that Backup and Restore isn't so reliable. Try Macrium Reflect (free) - so much more reliable and flexible. You should aim to use a backup medium at least twice the size of what you're backing up, so you can add several incremental (smaller) or differential (larger) images to your base image as you update your backup.
      My ComputerSystem Spec
  4.    25 Jun 2016 #4
    Join Date : Jan 2015
    Posts : 692

    ...and make sure to make the usb and/or dvd Macrium Reflect boot -- before a restore is needed.
    Last edited by RolandJS; 26 Jun 2016 at 07:02.
      My ComputerSystem Spec
  5.    26 Jun 2016 #5
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    You can also add a Macrium Reflect recovery option to the boot screen.
      My ComputersSystem Spec
  6.    26 Jun 2016 #6
    Join Date : Jan 2015
    Posts : 692

    Quote Originally Posted by Steve C View Post
    You can also add a Macrium Reflect recovery option to the boot screen.
    Thanks for reminding me, I actually have that on all three of my computers. What I sometimes run into is: end-user, today, simply wants Windows to come up yesterday -- meaning the less boot/startup screens, the better.
    Steve, you aok, man [if you have any more Macrium ideas, please toss 'em my way, I want to learn more!].
      My ComputerSystem Spec
  7.    26 Jun 2016 #7
    Join Date : Jun 2015
    UK
    Posts : 2,160
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by RolandJS View Post
    Thanks for reminding me, I actually have that on all three of my computers. What I sometimes run into is: end-user, today, simply wants Windows to come up yesterday -- meaning the less boot/startup screens, the better.
    Steve, you aok, man [if you have any more Macrium ideas, please toss 'em my way, I want to learn more!].
    Ideas:
    1. Create a Macrium Reflect recovery Flash Drive
    2. Schedule automatic full and differential backups - I do a monthly full backup and weekly differential backup
    3. Note you can mount a backup imaged disk as a disk drive and explore it to extract files / folder you may need to recover without doing a full restore


    All for free!
      My ComputersSystem Spec
  8.    26 Jun 2016 #8
    Join Date : Jun 2016
    Posts : 20
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, I guess you know system restore is off by default in Win 10.. so have you actually enabled it?
    I assume you mean System Protection to be turned on. Yes, it is turned on.
    Since upgrade to Windows 10, the system fails to create a Restore point. The error message is:
    "The shadow copy provider had an error. Check the System and Application event logs for more information. (0x80042306)"

    Quote Originally Posted by dalchina View Post
    Some senior members here have commented that Backup and Restore isn't so reliable. Try Macrium Reflect (free) - so much more reliable and flexible. You should aim to use a backup medium at least twice the size of what you're backing up, so you can add several incremental (smaller) or differential (larger) images to your base image as you update your backup.
    Does Macrium Reflect also work for creating and restoring a BootCamp based Windows image?
      My ComputerSystem Spec
  9.    27 Jun 2016 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,109
    Win 10 Pro (1703)

    Regarding your VSS error ref. restore points: have you tried fixing this?
    E.g.
    VSS Error: 0x80042306 - Volume Shadow Copy Error (VSS)
    (nothing to do with Macrium .. but about VSS)
    http://answers.microsoft.com/en-us/w...83bae27?auth=1

    I also think I've seen sthg about this on this forum.. feel free to search using the search box above.

    Sorry, can't comment definitively on your last..
      My ComputerSystem Spec
  10.    30 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 20
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Regarding your VSS error ref. restore points: have you tried fixing this?
    E.g.
    VSS Error: 0x80042306 - Volume Shadow Copy Error (VSS)
    (nothing to do with Macrium .. but about VSS)
    ......
    Tried it but it didn't fix my error issue. I see this TAPI2 error in event log every time before VSS error:

    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

    System Error:
    Access is denied.


    I found this old thread about TAPI error..
    Event ID 513 — Shadow Copy System Writer Functionality
    When I ran the Verify step, with VSSADMIN LIST WRITERS command, System Writer, WMI Writer and MSSearch Service Writer all failed with Time Out error.
    Spoke to Microsoft Tech support again today. They keep telling me that the EFI partition has to be larger than 300MB. First, I didn't create this partition, the system did and I have no control over changing it. If Windows 10 required a larger partition, shouldn't it have fixed it or at least complained when the upgrade was being installed? Why can't they find any Microsoft document that states this requirement?
    As it stands, I do not have the ability to create a Restore Point since this upgrade and Microsoft tech support is of no help.
      My ComputerSystem Spec

 
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