Windows 10: Windows Backup Error


  1. Posts : 5
    Windows 10 Education
       01 Jun 2016 #1

    Windows Backup Error


    Hello!
    I am currently using a Dell Inspiron 3521 laptop and am trying to create a system backup and system image (or repair disc). I am receiving an 'access denied' with an error code of 0x80070005 on each attempt ("Create System Image", "Set a Backup", "Create System Image Repair Disc"). I tried going to services and starting the Volume Shadow Service and Storage Spaces and am still getting this error.

    - A bit of history on the laptop for informational purposes - I somehow crashed the laptop awhile back and basically recovered it by online instructions. I'm far from a pro at this, and after doing so my CD/DVD drive stopped working correctly. I used a USB stick for the reinstall, but I may have changed (or messed up) something in the BIOS when it asks where you want to recover from (??) - I had initially attempted using a DVD in which I 'thought' had a good backup on it. But it wouldn't work - as to why I went with the USB and had to start from scratch with a fresh & clean ISO. I have since upgraded to Windows 10 (from 8.1). Therefore - my drives may very well be a tangled mess but I'm afraid to mess with them. My CD/DVD drive used to be drive letter 'D' and is now 'G'. And...for some reason, for a couple of weeks the 'D' drive was showing up in the windows file explorer - then mysteriously disappeared. With that being said, would my drives being messed up have something to do with the inability to use the backup? And if so - is there an instructional forum on here on how to 'fix' my drives/letters and revert them to their normal (factory) state?

    Please let me know if you need further information on any of the above mentioned. (Screenshots, etc.) and I will post them. Thanks for any help - you all are geniuses!

    Lisa
      My ComputerSystem Spec


  2. Posts : 5,151
    Windows 10 Pro X64 15063.483
       01 Jun 2016 #2

    Post a snapshot of a fullscreen Disk Management Window:

    To open Disk Management, press Windows key+r, type diskmgmt.msc and press Enter or click GO. Make it full screen. Expand the fields as necessary so everything can be seen.

    Press the Print Screen key then open Paint (Press Windows key, type paint then click on Paint at the top) and paste the image from the clipboard into Paint.
    Save the paint image to your hard drive by clicking on File / Save as.

    Windows 10:
    How to Take a Screenshot in Windows 10
    How to Upload and Post a Screenshot and File at Ten Forums
      My ComputersSystem Spec


 

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