1.    12 May 2016 #1
    Join Date : May 2016
    Posts : 4
    Windows 10

    An unexpected error occurred during system restore (0x80070002)


    24 hours of frustration in to this issue
    it appears that my laptop updated on the 10th as I see a restore point but it ran out of juice around this time and after recharging it now won't boot I just get the blue screen with rotating dots.
    By powering on and off several times in quick succession the auto repair runs but that does not fix the issue, if I select advanced options after auto repair I get the options...
    continue and exit to Windows 10 - simply boots to the blue screen again
    use a device - I don't have a usb or recovery dvd
    troubleshoot - I would prefer not to reset and loose all my programs / apps so advanced options appears to be my only choice.
    startup repair does not work for this issue
    system image recovery - I don't have a system image file
    command prompt - I would need very detailed guidance as I am not an it person
    uefi firmware settings - as above (I don't even know what this is)?
    so I was left with system restore but unfortunately all restore points fail and give me the error in the title
    Please help
    thanks
    Simon
      My ComputerSystem Spec
  2.    12 May 2016 #2
    Join Date : May 2016
    Posts : 4
    Windows 10
    Thread Starter

    Sorry forgot to mention this laptop was an upgraded Windows 8 - I tried the see more recovery options "go back to previous build" but that fails too - "we ran into problems and won't be able to take you back to your previous build try resetting your current build instead" as I said I would prefer not to lose all my installed programs.
      My ComputerSystem Spec
  3.    12 May 2016 #3
    Join Date : Aug 2015
    Maine
    Posts : 39,962
    Windows10Pro 64Bit

    Quote Originally Posted by Simoncez View Post
    Sorry forgot to mention this laptop was an upgraded Windows 8 - I tried the see more recovery options "go back to previous build" but that fails too - "we ran into problems and won't be able to take you back to your previous build try resetting your current build instead" as I said I would prefer not to lose all my installed programs.
    Sounds like your only choice then is a Windows Repair Install, you will not loose any of your personal files or apps.
    Repair Install Windows 10 with an In-place Upgrade

    Download the Windows ISO from Tech Bench ....
      My ComputersSystem Spec
  4.    12 May 2016 #4
    Join Date : May 2016
    Posts : 4
    Windows 10
    Thread Starter

    Thanks mike but it appears a repair install can only be run from inside Windows 10 how do I do it if it won't boot?
      My ComputerSystem Spec
  5.    12 May 2016 #5
    Join Date : Aug 2015
    Maine
    Posts : 39,962
    Windows10Pro 64Bit

    Quote Originally Posted by Simoncez View Post
    Thanks mike but it appears a repair install can only be run from inside Windows 10 how do I do it if it won't boot?
    You could try this method ...
    If your PC won't start and you haven't created a recovery drive, download installation media and use it to restore from a system restore point or reset your PC.
    • On a working PC, go to the Microsoft software download website.
    • Download the media creation tool and then run it.
    • Select Create installation media for another PC.
    • Choose a language, edition, and architecture (64-bit or 32-bit).
    • Follow the steps to create installation media, and then select Finish.
    • Connect the installation media you created to your nonfunctional PC, and then turn it on.
    • On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.
    • Select Repair your computer.

      You would make this on a Flash Drive or DVD whatever that computer will use....
      My ComputersSystem Spec
  6.    13 May 2016 #6
    Join Date : May 2016
    Posts : 4
    Windows 10
    Thread Starter

    No luck
    i downloaded and run as described above however when I click repair computer the screen shows 2. Options troubleshoot or turn off pc.
    after clicking troubleshoot I get reset this pic or advanced options...
    reset is the same as advanced options on the pc - I will lose my programs
    advanced options - system restore does not offer any options I get a pop up window saying to specify which Windows installation to restore and to restart the computer
    system image recovery - another pop up - Windows cannot find a system image on this computer
    start up repair - I get message start up repair couldn't repair your pc
    command prompt - ?? I would not know what to do
    go back to previous build- message - we ran into a problem and won't be able to take you back - try resetting your current build

    any other ideas would be greatly appreciated
    simon
      My ComputerSystem Spec
  7.    13 May 2016 #7
    Join Date : Dec 2015
    Posts : 38
    7, 10

    WSR shat the bed bad on this one huh?

    Best you can do is try running Startup Repair, hopefully this is an issue with your Boot Manager and/or System Drivers. If they can be repaired and you can enter Windows, that's great.

    If it doesn't, I would cut your losses and re-format. You're going to lose any data still stored locally on the machine but at least you'll be able to boot into Windows again. When you are back into Windows you'll immediately want to run backup, a good disk imager like Macrium Reflect Free or a snapshot program like Rollback rx should do the trick.
      My ComputerSystem Spec

 


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