System Image Recovery Troubleshooting

  1.    #1

    System Image Recovery Troubleshooting

    Hi all. I am unable to recover system images saved on an external HD in Windows 10. I have 2 different images and neither can be located in the recovery process. I've tried locating the image files on two different computers, through both Win10's Recovery tool and Win7's Restore tool, but the files do not appear using either method. The files do exist -- they appear in File Explorer -- and I can confirm that the folder structure is the way it is supposed to be (i.e. the folder names are correct, no extra folders or files are saved in the structure, etc.).

    I've spent many hours over the last 3 days trying to figure out a solution, to no avail. It appears that many others have faced this issue, but any suggestions I've found online do not work for me. I'm at the end of my rope...please help! Thank you.
      My ComputerSystem Spec

  2. davidhk's Avatar
    Posts : 5,367
    windows 10 Home threshold2

    I assume you are talking about Windows 10 own system image backup.

    This is how I do it if I need to do a system image recovery, and I have had done that numerous times.

    Assuming you are able to sign in to Windows 10.........................
    Settings > Update & Security > left side, Recovery > right side, under Advanced startup, click the Restart now button > Troubleshoot > Advanced options > System Image Recovery...................

      My ComputerSystem Spec

  3. davidhk's Avatar
    Posts : 5,367
    windows 10 Home threshold2

    If you have problem signing in....................

    Restart your computer > at the sign in screen, bottom right is a Power icon > clicking it will give you Restart option.
    Press Shift key and Hold > click Restart > Troubleshoot > Advanced options > System Image Recovery...............
      My ComputerSystem Spec


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