External backup can't see Desktop

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  1.    21 Apr 2016 #11

    Gomer said: View Post
    I followed every detail as you instructed, but still nothing has changed.
    Simrick, I'll be out of town tomorrow, so won't be able to answer any emails until Sat late. Thanks again for your help.
    Okay, no problem. :)
    When you return, please expand the arrow for This PC and post a pic.

    Curious - do you have any other user accounts on the system? If not, can you create one and see if Desktop is positioned correctly?
    Attached Thumbnails Attached Thumbnails this-pc.PNG  
      My ComputerSystem Spec

  2.    21 Apr 2016 #12

    Also, when you return, if creating a new user account resolves nothing, please download and run RKILL, and post the log it creates, here in a code box (click the # button and then paste in the info in-between the CODE tags). If there are indeed any Junctions/Reparse Points, RKILL will identify them.

    Then, without rebooting, download and run ADWCleaner. Post that log also. I believe it will be in your root (C:\AdwCleaner\)

    p.s. glad to help - just wish we could get somewhere!
      My ComputerSystem Spec

  3.    24 Apr 2016 #13

    Attachment 76549I don't know what is going on. When I tried to change this image to full size, the properties box ( or whatever it's called) flashes open for a second and then is gone. Can you expand this image?
      My ComputerSystem Spec

  4.    24 Apr 2016 #14

    Gomer said: View Post
    Attachment 76549I don't know what is going on. When I tried to change this image to full size, the properties box ( or whatever it's called) flashes open for a second and then is gone. Can you expand this image?
    No, it says "Invalid Attachment specified." Try the Go Advanced button and then add using the Manage Attachments button below the message box (the long way round).
    Last edited by simrick; 25 Apr 2016 at 10:48.
      My ComputerSystem Spec

  5.    25 Apr 2016 #15

    simrick said: View Post
    No, it says Invalid "Attachment specified." Try the Go Advanced button and then add using the Manage Attachments button below the message box (the long way round).
    Also, you asked if I had any other users. I don't, but I added one, and when I opened up the External Drive for that user, both the Cookies and Desktop folders were there. Still not in my user folder. So, it has to do with the House of Mirrors Win 10 has with all the various iterations of the same folders (Quick access, This PC, C:\, etc.)

    {This is why I'm frustrated with MS. The more complicated the interface, the more chances for things to go wrong, as in cars. Mind you, I like power windows and mirrors on vehicles, but when they go bad, it is both complicated and expensive to repair. Ditto Win10.}

    So, where would I go to "reinstall" the Cookies and Desktop folders? Somehow I inadvertently or something deleted them.

    Again thanks for your time.
    Attached Thumbnails Attached Thumbnails This PC expanded.png  
      My ComputerSystem Spec

  6.    25 Apr 2016 #16

    Gomer said: View Post
    Also, you asked if I had any other users. I don't, but I added one, and when I opened up the External Drive for that user, both the Cookies and Desktop folders were there. Still not in my user folder. So, it has to do with the House of Mirrors Win 10 has with all the various iterations of the same folders (Quick access, This PC, C:\, etc.)
    Has the system ever been recovered from an infection of any kind?
    Did you possibly grab a folder and unintentionally drag it to another position at some point?
    Gomer said: View Post
    {This is why I'm frustrated with MS. The more complicated the interface, the more chances for things to go wrong, as in cars. Mind you, I like power windows and mirrors on vehicles, but when they go bad, it is both complicated and expensive to repair. Ditto Win10.}
    Agreed!
    Gomer said: View Post
    So, where would I go to "reinstall" the Cookies and Desktop folders? Somehow I inadvertently or something deleted them.
    I honestly don't think a "Cookies" folder should exist on W10, so I am not sure where it came from. This is why I wondered about any previous infections, or reparse points/junctions.
    Gomer said: View Post
    Again thanks for your time.
    Not a problem at all.

    Have you had a chance to run RKILL and ADWCleaner as I requested in Post #12 yet?
    Also, when you return, if creating a new user account resolves nothing, please download and run RKILL, and post the log it creates, here in a code box (click the # button and then paste in the info in-between the CODE tags). If there are indeed any Junctions/Reparse Points, RKILL will identify them.

    Then, without rebooting, download and run ADWCleaner. Post that log also. I believe it will be in your root (C:\AdwCleaner\)
    I can't recommend a repair install yet, as I need more information from the scans.

    Thanks.

    EDIT: "I honestly don't think a "Cookies" folder should exist on W10, so I am not sure where it came from" - I take that back - I just found one on my system and it belongs to MS Edge.

    Here is the location of mine, and it only shows with "show hidden files" selected:
    C:\Users\authorized user\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!002\MicrosoftEdge\Cookies
      My ComputerSystem Spec

  7.    25 Apr 2016 #17

    See the picture below (I posted in post #4). Can you post the same? (from Quick Access)
    Right-click on Desktop folder and select Properties, then Location tab, and let's see what shows there for you.


    Click image for larger version. 

Name:	Desktop.PNG 
Views:	5 
Size:	53.5 KB 
ID:	76668


    Then, try this location and post the Location properties as well. (from C drive) Have a look in the AppData location where I found a Cookies folder, and see if you find your desktop in there?


    Click image for larger version. 

Name:	desktop-location.PNG 
Views:	4 
Size:	47.1 KB 
ID:	76666
      My ComputerSystem Spec

  8.    25 Apr 2016 #18

    @Gomer The CheckDisk command should find and fix bad reparse points/junctions, so I'd like you to run that please.

    Open an elevated command prompt [right-click the Start button and select Command Prompt (Admin)]

    Type
    Code:
    chkdsk C: /r
    Here's an example from our tutorial, (option #3) of what you'll see:



    Answer Y for yes, to schedule CheckDisk at the next boot. Save all work and close all windows. Reboot the computer and let it run. It will take quite some time, so be patient. Hopefully, this will put the Desktop back where it's supposed to be.
      My ComputerSystem Spec

  9.    25 Apr 2016 #19

    [QUOTE=simrick;649056]Has the system ever been recovered from an infection of any kind?
    Never any infection, and I just recently installed Win 10 around the beginning of April.
    Did you possibly grab a folder and unintentionally drag it to another position at some point?
    Not to my knowledge.

    I honestly don't think a "Cookies" folder should exist on W10, so I am not sure where it came from. This is why I wondered about any previous infections, or reparse points/junctions.
    Well, it turned up when I created a new user, and I have not touched ANYTHING in that account except to check the Ext HD to see if it existed and you saw it there.
    Also, do you have any files stored on the desktop? Not shortcuts, but the actual files (like the Error Console.png I uploaded here)? If so, what is their Path?

    Everyone of those file that I have shows Location: C:\Users\authorized user\Cookies\Desktop

    Have you had a chance to run RKILL and ADWCleaner as I requested in Post #12 yet?
    No I wanted to take this one step at a time.
    This looks time consuming and it is late here. I will have to do this in the morning.


    I can't recommend a repair install yet, as I need more information from the scans.
    I'm happy to hear that!

    EDIT: "I honestly don't think a "Cookies" folder should exist on W10, so I am not sure where it came from" - I take that back - I just found one on my system and it belongs to MS Edge.

    Here is the location of mine, and it only shows with "show hidden files" selected:
    C:\Users\authorized user\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!002\MicrosoftEdge\Cookies

    I only get to the AC part of the path and there is only an empty Temp folder in it. No #!002 etc. I don't use MS Browsers, just Firefox and occasionally Chrome. OK, past my bedtime.
      My ComputerSystem Spec

  10.    25 Apr 2016 #20

    simrick said: View Post
    See the picture below (I posted in post #4). Can you post the same? (from Quick Access)
    Right-click on Desktop folder and select Properties, then Location tab, and let's see what shows there for you.


    Click image for larger version. 

Name:	Desktop.PNG 
Views:	5 
Size:	53.5 KB 
ID:	76668
    Mine shows the same as yours but with \Cookies before Desktop

    Then, try this location and post the Location properties as well. (from C drive) Have a look in the AppData location where I found a Cookies folder, and see if you find your desktop in there?


    Click image for larger version. 

Name:	desktop-location.PNG 
Views:	4 
Size:	47.1 KB 
ID:	76666
    I don't have Desktop there so I can't look at the properties.
      My ComputerSystem Spec


 
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