New Macrium Reflect Updates

simrick said:

Agree. I actually have an issue that I just discovered today....have to contact them somehow, as I'm sure my 1-year tech support is long over.

Same way ddelo told me and I did it
Paramount Software UK LTD

CountMike said:

Same way ddelo told me and I did it
Paramount Software UK LTD

Cheers Mike, thanks.

I can also report tha my problem with MR Rescue media is also resolved with some help from MR troubleshooting.
We found out that the fault was with Asmedia USB3.1 drivers not working in PE environment. They suggested updating drivers in the PE environment but they reported that drivers were up to date. Seeing how they were still trouble, I uninstalled them using their installation program. That took them off the list of drivers in Rescue media. After uninstalling drivers I didn't reboot computer because windows kept on reinstalling them and rebuilt Rescue media (USB) while forcing it to update its WIM.
Now it works with only drawback being that I must boot from USB2 ports because USB3.1 ports obviously wouldn't work without it's driver.
Long and short of it, it works again. Hope their engineers will be able to fix that with all data I sent them
There are logs in C:\BOOT\Macrium that log everything that was happening during Rescue Media creation.

Great Mike!
One more proof, that these guys do stand by their great product, trying to timely resolve any issue!

ddelo said:

Great Mike!
One more proof, that these guys do stand by their great product, trying to timely resolve any issue!

Yeah, there was a lot of guessing at first, it wasn't very probable that such driver would and could stop everything but support guy, Jack M. was very patient and since he couldn't know level of my knowledge we wasted some time with basics like making Rescue media from the beginning. He said that their engineers are working on it and a patch should be expected shortly.
I also suggested that they make it possible to exclude unnecessary drivers during Rescue media creation. One driver can already be included and excluded, driver for WiFi for instance.
Anyway, great support, not many would go to those extents to help with free SW.

CountMike said:

Anyway, great support, not many would go to those extents to help with free SW.

I don't think anybody would go that far for a FREE customer, let's be honest...
That's what makes Macrium (Paramount), not only the best backup application, but a company with users absolutely devoted to them!

IronZorg89 said:

@CountMike,

I also have to chime in since, referring back to my post #2147, I was following your case with great interest to see how you were going to resolve it. Just wanted to say that I am glad you finally got rid of this headache. Patience is a virtue...Good job and

Thanks to a lot of help from other side. They told me where to look at and what they suspected. It was just that their fix didn't ork due to screwed up Asmedia drivers and once I got the aside it worked.

IronZorg89 said:

Lesson learned. If that were to happen to me in the foreseeable future, I would know to check on the drivers' side of the matter first thing. The main reason I was so interested in your case is because MR is one of my best lines of defense against any adversity. I always want it to work flawlessly.

BTW, MR is for now (my one opinion) the best on the market right now — and I stand by it — when it comes to backing up and restoring. It is really fast and reliable. I have two paid versions, one for each of my machines.

Agreed, mine too, i gonna see how to buy full license.