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  1.    11 Mar 2016 #1
    Join Date : Sep 2015
    west coast
    Posts : 17
    windows 10

    Can not Backup or system image, Win 10


    I have had win 10 on my laptop 5 months or so being upgraded from win 8, 8.1 etc. In this time I have not been able to backup to my (eSATA) external HD. I need to do some program work so I want to back up before going ahead. Before someone says use this or that backup program to accomplish the backup. My desire is to have win 10 able to function properly before taking another road.

    When I tried my back up this morning it looked like it was running through the whole process but in the end it said failed to backup, giving code 0x807800C5 . My backup location has 3tb so there is plenty of room for it.

    Thanks for any info
    Terry
      My ComputerSystem Spec
  2.    11 Mar 2016 #2
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    Hello Terry,

    Can you post a screenshot of your disks and partitions using the disk management window? I am wondering if you might have some partitions that are causing problems with the backup such as multiple EFI system partitions.
      My ComputersSystem Spec
  3.    11 Mar 2016 #3
    Join Date : Jul 2015
    Posts : 9,551
    Windows 10 Pro

    Recommended method for disk management screenshot so we see everything we need to:
    Disk Management - How to Post a Screenshot of - Windows 10 Forums
      My ComputerSystem Spec
  4.    11 Mar 2016 #4
    Join Date : Sep 2015
    west coast
    Posts : 17
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	Capture.PNG 
Views:	2 
Size:	79.9 KB 
ID:	68876

    Not sure what is going on with trying to get an image into here. I'll see what happens with this
      My ComputerSystem Spec
  5.    11 Mar 2016 #5
    Join Date : Sep 2015
    west coast
    Posts : 17
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	Capture.PNG 
Views:	22 
Size:	240.8 KB 
ID:	68877

    maybe this time
      My ComputerSystem Spec
  6.    11 Mar 2016 #6
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    My desire is to have win 10 able to function properly
    If you are lucky that may be the case at a later time. Right now I recommend alternate programs. I use free Macrium.

    You have to decide wether you want to have your problem solved or wait for a useable Windows solution.
      My ComputerSystem Spec
  7.    11 Mar 2016 #7
    Join Date : Sep 2015
    west coast
    Posts : 17
    windows 10
    Thread Starter

    Ok,
    My OS has always been on C:, my backup is to drive H:
    32gb ram, this computer shipped with win 8, which I took to 8.1 and then 10.
    It took me a couple of hours just to get this screen shot if that tells you anything
      My ComputerSystem Spec
  8.    11 Mar 2016 #8
    Join Date : Jul 2015
    Posts : 9,551
    Windows 10 Pro

    See post #2 here:
    system image backup, 807800c5 error - Windows 10 Forums

    You have an unused EFI system partition on your disk #2 which is also the disk which contains your H: drive. That's probably what your problem is.

    For you:
    Right click on start icon, click command prompt (admin)

    Type:
    diskpart
    select disk 2
    list partition (find what is the number of your the partition labeled as system)
    select partition X
    del partition override
    exit
    exit


    The select partition X above is probably going to be select partition 1. Just make sure it is the small EFI partition and not the big H: drive partition.
      My ComputerSystem Spec
  9.    11 Mar 2016 #9
    Join Date : Sep 2015
    west coast
    Posts : 17
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	Capture.PNG 
Views:	41 
Size:	17.7 KB 
ID:	68957
    Thanks for all the help so far. However I have made the disk partition changes on disk 2 EFI partition and changed it a basic drive J: volume. I tried to do another back up and find the same problem ??
      My ComputerSystem Spec
  10.    11 Mar 2016 #10
    Join Date : Jul 2015
    Posts : 9,551
    Windows 10 Pro

    Quote Originally Posted by TerryGer View Post
    Thanks for all the help so far. However I have made the disk partition changes on disk 2 EFI partition and changed it a basic drive J: volume. I tried to do another back up and find the same problem ??
    How did you change it to a basic drive J: volume? Why didn't you just delete the partition?
      My ComputerSystem Spec

 
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