Windows 10 Backup Creation: Error (0x80070422) Solved

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  1.    07 Oct 2015 #1

    Windows 10 Backup Creation: Error (0x80070422)


    I just upgraded to Windows 10 from 7 a couple days ago , and upon trying to create a new backup I ran into two problems:

    1. I am not allowed to save my system image to my secondary HDD. Windows seems to think my OS is installed on my HDD, when it is not. My OS is on my SSD, and when I had windows 7 I kept system images on my HDD no problem.
    Here are my drives:
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    And here are the options windows gives me for storing the system image (Why no WD Black HDD!?):
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    2. When I do try to create a backup, I get this error message:
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    It appears this is a common problem in Windows 7 and 8, but from google searches I haven't seen anything about it in windows 10. I tried the solutions offered here regarding services but had no luck.

    Any help is greatly appreciated!
      My ComputerSystem Spec

  2.    07 Oct 2015 #2


    This is a reoccurring problem it seems.
    It's nothing to do with Windows refusing to make a backup to your other drive or partition, it will once you have it working properly even though it may suggest you not to do so sometimes.

    Anyhow, can you check event viewer for CAPI2 errors in the log files ? Can you check VSS service is started properly (that's what it complains about but that's not necessarily the only problem).

    The problem is often one of permissions to access folders not set properly but I'll get to that once you've replied to the questions.

      My ComputersSystem Spec

  3.    07 Oct 2015 #3

    Here are the event viewer errors:
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    And the VSS service appears to start fine but then turns off later due to idle turnoff.

    Thanks for the quick response and willingness to help!
      My ComputerSystem Spec

  4.    07 Oct 2015 #4


    You're welcome.
    Could you please paste the following line of code into a dos box with elevated properties (i.e. run as administrator) ?


    Hit enter and check if the command finishes without error(s).

    Restart the machine and see if you can get the backup to run.

    This should work regardless of whether you're running a 32 bit or 64 bit version of Win 10.

    Cheers, ;)
      My ComputersSystem Spec

  5. Posts : 1
    Windows 10 home 64 bit
       08 Oct 2015 #5

    Same error on my machine, see my profile for hardware.
    Can I run that same fix?
    Attached Thumbnails Attached Thumbnails BackupError.PNG  
      My ComputerSystem Spec

  6.    08 Oct 2015 #6


    Sure, it won't do any harm. All it does is grant access to the cryptographic services where it has been refused access which is what generates the CAPI2 errors amongst other things.

    On most installations the security settings on the folder(s) it tries to acces are set the wrong way, changing these manually often isn't enough. The code as above fixes that.

    Let me know if this worked for you.

      My ComputersSystem Spec

  7.    08 Oct 2015 #7

    CAB2k said: View Post
    Can I run that same fix?
    Have you given it a shot? I won't be back to my PC until Tuesday so I might give the command a try then. If it works for you please let me know.
      My ComputerSystem Spec

  8.    13 Oct 2015 #8

    fdegrove said: View Post
    Could you please paste the following line of code into a dos box with elevated properties (i.e. run as administrator)
    I just tried it, and it failed

    Click image for larger version. 

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      My ComputerSystem Spec

  9.    14 Oct 2015 #9

    I would give up upon windows backup if I were you guys. Many free third-party backup tools work with no problem on this, say macrium reflect free, easeus todo backup free, or paragon backup&recovery free. Pretty sure one of them will work out.
      My ComputerSystem Spec

  10.    14 Oct 2015 #10

    My Mum keeps running into permissions problems when she tries to save files to he documents and photos folders. I've made sure the owner is correct but would this command help in this situation?
      My ComputersSystem Spec

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