System Failure --will not boot

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  1. Posts : 582
    win10
       #1

    System Failure --will not boot


    This morning Dell would not get up and running! Tried Macrium restore - put in my boot usb - put in external drive containing back up -- no deal. Now I can't even get to the usb boot drive. I have tried downloading a windows 10 install to put on a usb on my chromebook. It has failed twice. I will try to dl to my win7 if all else fails. In the meantime, can anyone offer a suggestion - I can get to the page (f12) with the options but don't know quite which option to choose. Thanks.
    22h2
    EDIT-- have been able to get into macrium but cannot get it to restore from the backup I have. It's giving me all kinds of messages. It says it will overwrite files is that ok? It also after looking promising said error initializing gpt disk. I don't know what the problem is - I can see my backup image but nothing is working.
    Maybe I should just do a reinstall of windows 10. IDK -- Now I am "verifying"... not good at this stuff...Thanks.
    Last edited by patriceltic; 06 Apr 2023 at 11:27.
      My Computer


  2. Posts : 25
    Windows 10 Pro
       #2

    What Text Pops Up ( If There Is ) When You Try To Boot Into Your Installed Os?
      My Computer


  3. Posts : 582
    win10
    Thread Starter
       #3

    System wants to repair - then fails repair. I have used Macrium in the past to restore. I don't know why I can't do it this time.
    I don't get anything that I think you are asking for. I am now verifying my backup image on Macrium. Not sure what that will accomplish but went for it when offered. Thanks.
      My Computer


  4. Posts : 25
    Windows 10 Pro
       #4

    Can You Provide The Error Code And If Possible The File?
      My Computer


  5. Posts : 582
    win10
    Thread Starter
       #5

    Before the current state, my first boot this morning was a Memory Management failure. I rebooted and then a Critical Process Failure came up. Then I rebooted and the Dell logo appeared - the windows 10 log on appeared and the space for my password appeared. I could not enter my password however, It kept bouncing out of the space -- that's about the genesis of this failure to boot. Thanks for any help.
      My Computer


  6. Posts : 16,912
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    patriceltic said:
    I can get to the page (f12) with the options
    Patrice,

    Please take a photo of that [the "Boot options menu"] and tell us which USBs were connected at the time.

    Many Dells have a built-in hardware diagnostic utility that is often accessible from the Boot options menu.
    What are the SupportAssist ePSA, ePSA and PSA diagnostics - Dell
    Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes) - Dell
    How to Enter the Built-in Diagnostics (32-bit Diagnostics, SupportAssist ePSA, ePSA, and PSA) - Dell
    How to Run the LCD Built-in Self-Test on a Dell Laptop - Dell


    Best of luck,
    Denis
      My Computer


  7. Posts : 582
    win10
    Thread Starter
       #7

    Hi Denis - back on my Chrome to talk -- I ran the diagnostic after F12 - said no hard drive installed. A few days ago I ran a diagnostic and it said hard drive was fine.

    I can access the Macrium backup but can't seem to get it to run as I have in the past. I get to a certain point of restore and it says Caution "this file will be overwritten" and it was the d drive where the backup is so I always cancel. I think it said that in an earlier restore (few months ago) and it all worked but don't remember for sure. Is that safe to the best of your knowledge?

    Just now --When I select an image file the OK is grayed out. The usual for me - thanks anyway.
      My Computer


  8. Posts : 16,912
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #8

    You also had connection problems with that hard drive [an SSD?] some time ago, didn't you?
    I seem to recall that you also bought an M.2 disk but there was a physical problem fitting it.

    Denis
      My Computer


  9. Posts : 582
    win10
    Thread Starter
       #9

    Yes - WD ssd. No did not install M2 -- it had one that came with system as I recall - it failed so put in the WD.

    I was still incurring bsods - so I was advised to update chipset. Did that 3 days ago. All working fine. Until today.
      My Computer


  10. Posts : 16,912
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    Intermittent connections can be a nightmare to diagnose.
    I think you need to go back inside the computer using the Service manual you downloaded all that time ago and check both ends of the cable connecting your SSD to the computer in case the whole problem is merely looseness.
    Wiggle it about a bit at each end to see if it feels loose then pull the connector out at each end then push it back in again.
    It might be an intermittently defective cable but that seems less likely than a loose connection.
    If the intermittent disk keeps happening then I think you'd have to take it to a technician but do wait until you've had it running for long enough to make a system image first so you can be sure of getting its software back into the state it was despite anything unexpected the technician might do.

    If you do take it to a technician, do consider asking for a new M.2 card to be fitted & made the bootable disk and for the SSD's C:\ drive to be copied across to it before removing the SSD.


    Best of luck,
    Denis
      My Computer


 

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