Dell Laptop Failed to Boot After Reflect Restore


  1. Posts : 7,871
    Windows 11 Pro 64 bit
       #1

    Dell Laptop Failed to Boot After Reflect Restore


    I'm updating a friend's Dell Inspiron 5770. I replaced the 128 GB M2 SATA SSD with a Crucial P5 Plus 500GB PCIe M.2 2280SS SSD. Before replacing the card I checked the system was functioning correctly, ran sfc /scannow without errors and made a verified backup Reflect image of all partitions on the original SSD to an external SSD.

    It's now working fine but I encountered the following issues:

    1. The new NVMe SSD was not detected until I changed the BIOS disk setting from RAID to AHCI. The original drive would only function if RAID was set.
    2. I recovered the backup image OK to the new drive by booting Reflect from a USB recovery drive and recovering all partitions.
    3. The PC would not boot nor would it boot after running Reflect's Fix Boot Problems option.
    4. I then booted from the recovery options into Safe Mode which worked. Subsequent boots worked as normal.



    I'm mystified why the PC failed to boot and why I had to boot into Safe Mode to fix it. I did have the Reflect boot recovery option set as backed up in the image and wonder if this caused the issue?
      My Computers


  2. Posts : 1,052
    windows 10
       #2

    I was going to tell you yesterday in your thread "looking for an ssd for the laptop."
    it's probably the disk controller drivers that are causing these problems.
    On the old ssd and the image you made with reflect it's the intel irst raid driver, so when you switch to ahci it's a problem, and in safe mode windows installs the ahci driver and you can exit the mode without failure, the ssd will boot.
    Same with the new ssd, you put the image of the old sata ssd with the raid drivers, and as the new ssd was detectable only in ahci, the raid driver was a problem...

    Another thing now that the new ssd has been detected in ahci mode and formatted it's possible that it detected in raid mode, but I'm not sure about that.

    If it was me I would leave the 2 ssds in ahci mode with the ahci diver installed and I would redo a reflect image, but I don't know anything about hdd/ssd imaging it may be possible to inject the ahci driver into the reflect backup .

    - - - Updated - - -

    Change raid to ahci or vice versa. Do option one, I've always done this.

    Enable AHCI in Windows 8 and Windows 10 after Installation
    Last edited by itsme1; 12 Aug 2022 at 09:03.
      My Computer


  3. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #3

    itsme1 said:
    I was going to tell you yesterday in your thread "looking for an ssd for the laptop."
    it's probably the disk controller drivers that are causing these problems.
    On the old ssd and the image you made with reflect it's the intel irst raid driver, so when you switch to ahci it's a problem, and in safe mode windows installs the ahci driver and you can exit the mode without failure, the ssd will boot.
    Same with the new ssd, you put the image of the old sata ssd with the raid drivers, and as the new ssd was detectable only in ahci, the raid driver was a problem...

    Another thing now that the new ssd has been detected in ahci mode and formatted it's possible that it detected in raid mode, but I'm not sure about that.

    If it was me I would leave the 2 ssds in ahci mode with the ahci diver installed and I would redo a reflect image, but I don't know anything about hdd/ssd imaging it may be possible to inject the ahci driver into the reflect backup .

    - - - Updated - - -

    Change raid to ahci or vice versa. Do option one, I've always done this.

    Enable AHCI in Windows 8 and Windows 10 after Installation
    That's probably why. Should have used Redploy to New hardware in Reflect. I noticed Windows Update installed driver Intel HDC 17.9.6.1019 which appears to be disk driver shortly after the first successful normal boot. I did enable AHCI in the BIOS before recovering the image and checked the new drive was recognised using Partition Magic in a recovery drive. There is only the new SSD installed now plus the original 1TB SATA hard drive.
      My Computers


  4. Posts : 1,052
    windows 10
       #4

    Thanks for the rep. I can't send it to your profile!

    If you updated the IRST driver on the old ssd, there may still be traces of this driver in the new ssd's configuration panel.
      My Computer


  5. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #5

    I see these drivers associated with the SATA disk controller.
    Dell Laptop Failed to Boot After Reflect Restore-disk-controller-drivers.jpg

    and this driver associated with the new NVMe drive:
    Dell Laptop Failed to Boot After Reflect Restore-disk-controller-drivers-2.jpg
      My Computers


  6. Posts : 1,052
    windows 10
       #6

    Both are good, the standard nvme driver from Microsoft, the sata ahci irst intel driver for the hdd.

    Ide ata/atapi for the hdd is good. On the other hand for the standard Microsoft nvme driver you seem to find it in the depths of the device manager whereas you should have a storage controller entry in the device manager not far from ide ata/atapi, and find the nvme driver in this storage controller entry. If you don't have it I don't know why. I would try a restart in safe mode and then a normal restart.

    For example for me a dell windows laptop was installed in raid mode, and as the nvme ssd software tool is not compatible in raid mode so I switch from raid mode to ahci mode to check the update of the firmware and I go back to raid mode. With an initial raid install, in ahci mode I have the "storage controller" entry with the nvme driver from microsoft.
      My Computer


  7. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #7

    itsme1 said:
    Both are good, the standard nvme driver from Microsoft, the sata ahci irst intel driver for the hdd.

    Ide ata/atapi for the hdd is good. On the other hand for the standard Microsoft nvme driver you seem to find it in the depths of the device manager whereas you should have a storage controller entry in the device manager not far from ide ata/atapi, and find the nvme driver in this storage controller entry. If you don't have it I don't know why. I would try a restart in safe mode and then a normal restart.

    For example for me a dell windows laptop was installed in raid mode, and as the nvme ssd software tool is not compatible in raid mode so I switch from raid mode to ahci mode to check the update of the firmware and I go back to raid mode. With an initial raid install, in ahci mode I have the "storage controller" entry with the nvme driver from microsoft.
    Thanks. Yes, it's under Storage Controllers too:
    Dell Laptop Failed to Boot After Reflect Restore-disk-controller-drivers-3.jpg
      My Computers


 

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