Please help me , I'm just so confused and upset


  1. zayn
    Posts : 11
    21H1 (19043.1237)
       New #1

    Please help me , I'm just so confused and upset


    Hello people I've been having some serious serious serious serious serious issues with my computer. I mean is a 2021 funky beautiful silver HP laptop with i7 processor and it cost me nearly £2,000.

    I've tried posting before nobody's really helped me and sort of dismissed me , it's really upsetting.

    Microsoft isn't letting anybody called.
    At this point I'm literally willing to pay somebody to call me and help me solve this issue.

    Later on when I posted another blue screen of death thread in the other section.

    But for now I have been trying to restore my pc but keep getting this error. Please help me , I'm just so confused and upset-img_20210921_201150.jpg

    As I am typing this , my pc is lopping out in a new blue screen of death.

    At this point Please help me , I'm just so confused and upset-img_20210921_201312.jpg

    I think I'm just gonna reset windows. I can't deal with this stress anymore.
      My Computer
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  3. jgtech
    Posts : 13
    Linux Mint 20.2
       New #2

    You can try to refresh Windows. This video shows you how to do a refresh without losing data. How to Reset Windows 10 Without Losing Data - YouTube you will still wanna backup your important files just in case.
      My Computers
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  4. cereberus
    Posts : 15,485
    Windows10
       New #3

    We will not dismiss you but it is unclear what you are actually trying to achieve.
      My Computer
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  6. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #4

    Hello @zayn,


    First things first.

    IMPORTANT: Backup ALL your Data Files AND Folders that you can NOT afford to LOSE.

    If you can NOT achieve this through Windows itself, then this is an EXCELLENT alternative . . .

     Linux Live USB / DVD

    A Linux Live USB / DVD is a good emergency method of retrieving data from an otherwise UN-bootable drive or if you are having other drive difficulties.

    Basically . . .

    [1] Download the Linux ISO - I always use Linux Mint although there are others available.
    [2] Create a Bootable USB/DVD [ media ] using Rufus for example => Rufus.
    [3] Boot the media.
    [4] Copy the files from the OS to an external HDD/SSD or USB.

    > Download Linux Mint 20 Ulyana


    Some questions to help us know a little better of what happened and what EXACTLY it is that you want to achieve . . .

    > Have you got ANY System Images created using an Imaging Program PRIOR to the problem?

    > Did you perform a Clean Install when you got the computer?
    > When did this start happening?
    > Did anything specific happen around that time?
    > Did you install or uninstall anything around that time?
    > Have you made ANY hardware changes/upgrades?
    > Have you installed ANY new software?
    > Did you install ANY Wu's or Driver Updates?
    > Have you looked at your Windows Update History to see which update[s] preceded the problem?
    > Did you receive a WU or Upgrade [ including any driver update ]?
    > Look for ANY Triangles in Device Manager > Control Panel > Device Manager.
    > Are you Overclocking?


    Depending on the answers given for the above, it may mean that you will either need to perform an In-Place-Upgrade - Repair Install or Clean Install.

    Another option available, if the computer has a Recovery Partition is to perform a Factory Reset. Have a look at this . . .

    > How to Reset Windows 10

    Also, have a look at the Related Tutorials at the BOTTOM of the above Tutorial [ there are a few ], as they may also help resolve your problem.


    I hope this helps.
      My Computer
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  7. zayn
    Posts : 11
    21H1 (19043.1237)
    Thread Starter
       New #5

    jgtech said:
    You can try to refresh Windows. This video shows you how to do a refresh without losing data. How to Reset Windows 10 Without Losing Data - YouTube you will still wanna backup your important files just in case.
    Hello there jgtech. Unfortunately my expensive laptop is so messed up , that even in start mode , I cannot refresh the pc. I installed Windows media creation tool , ran it , and it's saying "there was a problem running this tool". Lord help us. Going to have to do a hard reset.Please help me , I'm just so confused and upset-img_20210921_210803.jpg
      My Computer
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  8. Bastet
    Posts : 2,550
    Windows 10 Pro 64bit
       New #6

    If the restore caused more problems then you should be able to undo the restore.
    Can you reach safe mode? If yes then try system restore within this.
    Check for older restore points.
      My Computer
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  9. zayn
    Posts : 11
    21H1 (19043.1237)
    Thread Starter
       New #7

    Hi Bastet. My issue is , I'm trying to restore to a previous point but it's giving me errors.

    My next method , I'm going to completely reset windows using the unbuilt reset function and I'm going to click "keep my files"

    - - - Updated - - -

    I'm going to reset this PC but keep files.
    Please help me , I'm just so confused and upset-img_20210921_212316.jpg
    Gonna have to re install MS office and Chrome ...

    I pray this works.
      My Computer
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  10. Bastet
    Posts : 2,550
    Windows 10 Pro 64bit
       New #8

    Does the error appear when you restore within safe mode? Have you tried restoring an older restore point?
      My Computer
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  12. Samuria
    Posts : 8,108
    windows 10
       New #9

    If its a HP then it should have a recovery parition to get back to how you bought it
    https://support.hp.com/gb-en/documen...ntent=21928104
      My Computer
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  13. Steve C
    Posts : 7,904
    Windows 11 Pro 64 bit
       New #10

    Don't you have HP support if it's a new PC? They will probably tell you to do a diagnostics check and restore the PC from scratch.
      My Computers
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