WindowsImageBackup USB Issues

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  1. Posts : 29
    Windows 10
       #1

    WindowsImageBackup USB Issues


    Hi, I have a HP laptop running Win10 20H2 (64 bit), which I made a "WindowsImageBackup" of, on a USB 3.0
    external drive connected to one of the laptops USB 3.0 ports. However, when I boot into recovery
    (Trouble Shoot, Advanced Options, System Image Recovery) to restore the Image, the external drive is
    not visible if connected to the USB 3.0 port. If you connect the drive to a USB 2.0 port on the laptop
    or use a USB 2.0 extension cable between the laptop USB 3.0 port and the external drive, it is
    recognized. Any thoughts as to why this is happening?


    -Wn10-
      My Computer


  2. Posts : 2,513
    trying to install win10
       #2

    However, when I boot into recovery
    Did the laptop come with an earlier version of win10 which has subsequently updated to 20h2?


    What is model of the laptop?

    What do you mean by not visible. Did you check by browsing with notepad , or by using cmd prompt > diskpart ?
      My Computer


  3. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #3

    Assuming you have used Backup and Restore (Windows 7) (deprecated, legacy, not supported) to create your image, please note this is very definitely not recommended - even MS says people should use 3rd party tools.

    Instead, as has been said time and again here, use e.g. Macrium Reflect (free) -regularly updated, documented, robust.


    What you're seeing is probably because there's no USB3 driver available in that scenario. You can find similar reports if you search e.g. this from 2013:
    I've had a similar problem of my USB 3.0 external drive not being recognized for a system image restore.
    I attached the USB cable from the USB 3.0 port to the USB 2.0 port, and magically 'windows recovery' recognizes the drive and the 'system image backups' in it.
    Of course the restore will be a lot slower.
    Maybe finding a USB 3.0 driver to install from within 'windows recovery' would solve that problem.
      My Computers


  4. Posts : 29
    Windows 10
    Thread Starter
       #4

    SIW2 said:
    Did the laptop come with an earlier version of win10 which has subsequently updated to 20h2?

    The version has been updated a couple of times. Microsoft does this. You really don't have a choice.
    What is model of the laptop? HP 14z

    What do you mean by not visible. Did you check by browsing with notepad , or by using cmd prompt > diskpart ?
    The external drive is not listed when connected to USB port. So you can not select the image file to restore.
      My Computer


  5. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #5

    No USB3 driver. Using the USB2 cable reduces transmission capacity and defaults to USB2.

    See my post above.
      My Computers


  6. Posts : 29
    Windows 10
    Thread Starter
       #6

    dalchina said:
    Assuming you have used Backup and Restore (Windows 7) (deprecated, legacy, not supported) to create your image, please note this is very definitely not recommended - even MS says people should use 3rd party tools.

    Instead, as has been said time and again here, use e.g. Macrium Reflect (free) -regularly updated, documented, robust.


    What you're seeing is probably because there's no USB3 driver available in that scenario. You can find similar reports if you search e.g. this from 2013:
    The USB 3.0 driver not being loaded in the recovery mode is what I think the problem is also. There is probably no easy fix for this.

    I normally use Clonezilla for backups, but I can't get it to work on my Win10 laptop. It has trouble trying to mount the USB external target drive. I will try it with a USB 2.0 port and see what happens.

    - - - Updated - - -

    dalchina said:
    No USB3 driver. Using the USB2 cable reduces transmission capacity and defaults to USB2.

    See my post above.
    That's the part (USB 2.0 extension cable) that really had me puzzled, but makes sense now.

    Thanks.
      My Computer


  7. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    Please consider using Macrium Reflect as many here do. Others- Aomei Backupper, Eaesus Todo Backup..
    Use something that actually works and provides benefits.
      My Computers


  8. Posts : 29
    Windows 10
    Thread Starter
       #8

    Might have to give Macrium a try if I can't Clonezilla to work. I perfer to Image/Clone when the OS is not active. I like to use a bootable program.
      My Computer


  9. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #9

    Macrium Reflect
    a. has a bootable disk you can create (like all such- how else would you restore a non-bootable PC...)
    b. can be added to the boot selection menu

    Image files can be mounted and browsed
    Has useful Fix Boot and VSS repair utilities

    and with differential imaging (free) and much more in the licensed version and regular updates... you can restore to different dates depending on your image files - the number of which a backup job maintains on the backup disk.
      My Computers


  10. Posts : 2,513
    trying to install win10
       #10

    Wn10 said:
    The USB 3.0 driver not being loaded in the recovery mode is what I think the problem is also. There is probably no easy fix for this.
    I normally use Clonezilla for backups, but I can't get it to work on my Win10 laptop. It has trouble trying to mount the USB external target drive. I will try it with a USB 2.0 port and see what happens.
    - - - Updated - - -
    That's the part (USB 2.0 extension cable) that really had me puzzled, but makes sense now.
    Thanks.

    You didn't specify the exact model of your laptop. When having a look at the hp site - I didn't notice any usb3 drivers listed for example this:
    https://support.hp.com/us-en/drivers.../model/8341285
    Last edited by SIW2; 18 Apr 2021 at 10:27.
      My Computer


 

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