Seagate 4TB backup HD seems dead

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  1. MisterEd's Avatar
    Posts : 577
    Windows 10 Pro 64-bit v20H2
       #11

    Samuria said:
    Whats the warrenty on the drive a lot have 5 years now. Goto seagate webstie they should have their test program to get a replacment you would need a report from their software
    How do you know the warranties are that long?

    Western Digital external drives have 1, 2, 3, or 5 year warranties depending upon the model.
    For example the warranties for the drives I have are:
    My Book: 3 years
    Elements: 2 years

    Seagate supposedly has similar warranty periods.

    However, the two Seagate external drives I have have very short warranties.
    Expansion Desktop 2TB (Purchased: 04/19/2014) Warranty Expired: July 20, 2014
    Expansion Desktop 5TB (Purchased: 04/25/2015) Warranty Expired: June 23, 2016

    BTW, the Seagate Expansion Desktop 2TB is still working after 7 years but has a very annoying feature. Even when new it failed the Seagate Seatools for Windows diagnostic program. I verified this feature with two other identical drives that also failed the diagnostic. Seagate support was never able to explain this.
      My Computers

  2. swarfega's Avatar
    Posts : 7,148
    Windows 10 Pro 64-bit
       #12

    Do not consider opening the cover. For one that voids your warranty, second dust will get in there pretty quick and ruin the platter.
      My Computers

  3. jimbo45's Avatar
    Posts : 10,561
    Windows / Linux : Arch Linux
       #13

    Hi there
    Download the GPARTED ISO and make a bootable usb drive. Boot GPARTED and choose data recovery -- The interface is very like standard Windows partition managers.

    GParted -- A free application for graphically managing disk
    device partitions


    For example :

    Seagate 4TB backup HD seems dead-screenshot_20210421_094902.png

    GPARTED handles pretty well all types of file systems including NTFS and is of course Free software.

    Cheers
    jimbo
      My Computer

  4. MisterEd's Avatar
    Posts : 577
    Windows 10 Pro 64-bit v20H2
       #14

    swarfega said:
    Do not consider opening the cover. For one that voids your warranty, second dust will get in there pretty quick and ruin the platter.
    It's true that cracking the case on an external drive will void the warranty but if the warranty period has passed then there is nothing to lose.

    I have been buying hard drives for 30 years. Every one of them has been sealed from dust. There is absolutely no harm from dust by opening an external drive enclosure as long you are careful in opening it. However, if you try to open the drive itself outside a clean room you will break the seal. Dust will probably destroy the drive the first time it is powered on.

    BTW, external drives you buy have drives inside that are mostly the same as those inside computers. The main purpose of the enclosures is to protect the exposed electronic connections not protect the drives from dust.
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  5. swarfega's Avatar
    Posts : 7,148
    Windows 10 Pro 64-bit
       #15

    It's always interesting to see how HDs work.
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  6. Corona's Avatar
    Posts : 319
    Windows 10 Home 64bit
    Thread Starter
       #16

    I just watched that video of opening the hard drive case. It's not the same type of external HD as mine. The video one looks like a typical internal HDD with a simple plastic casing around it. The vid was from 2013 so that might be why.
    Mine is a Seagate Back-up Portable. It was manufactured in 2018.
      My Computer

  7. MisterEd's Avatar
    Posts : 577
    Windows 10 Pro 64-bit v20H2
       #17

    Corona said:
    I just watched that video of opening the hard drive case. It's not the same type of external HD as mine. The video one looks like a typical internal HDD with a simple plastic casing around it. The vid was from 2013 so that might be why.

    Mine is a Seagate Back-up Portable. It was manufactured in 2018.
    Is it like this drive?

    How To Disassemble A Seagate 2.5″ Backup Plus USB Disk
    SOLVED: How To Disassemble A Seagate 2.5″ Backup Plus USB Disk Up & Running Technologies, Tech How To's
      My Computers

  8. Corona's Avatar
    Posts : 319
    Windows 10 Home 64bit
    Thread Starter
       #18

    MisterEd said:
    Is it like this drive?

    How To Disassemble A Seagate 2.5″ Backup Plus USB Disk
    SOLVED: How To Disassemble A Seagate 2.5″ Backup Plus USB Disk – Up & Running Technologies, Tech How To's
    Yes, this video shows a drive very similar in build to mine. Thank you!
      My Computer


 
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