Brand new WD Blue SN550 designated a Generic disk

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  1. Mal Capone
    Posts : 32
    Windows 10 20H2
       New #1

    Brand new WD Blue SN550 designated a Generic disk


    I bought a bigger nvme ssd drive to upgrade my storage capacity and plan to put the original aside as the back-up.

    I used Macrium Reflect to clone my existing drive to the new one using an external nvme enclosure for the new one. The clone completed without issue, but one thing I noticed was that Macrium Reflect designated the new drive as a generic disk. I have since found that both Windows 10 and the Western Digital Dashboard say the same thing - Generic disk.

    I am hoping that the external nvme enclosure (Mokin brand) is the problem and once the disk is swapped into the laptop it will be recognised. I am worried though that the disk itself may have a fault and swapping it into my computer could cause some issues.

    Any ideas or opinions are appreciated.

    Cheers
    Last edited by Mal Capone; 25 Mar 2021 at 07:53.
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  3. Try3
    Posts : 17,057
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #2

    Mal,

    I suggest you go straight to WD support to seek their advice.

    They will probably want to see a scan of the label[s].

    Best of luck,
    Denis

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  4. Mal Capone
    Posts : 32
    Windows 10 20H2
    Thread Starter
       New #3

    Try3 said:
    Mal,

    I suggest you go straight to WD support to seek their advice.

    They will probably want to see a scan of the label[s].

    Best of luck,
    Denis
    Hi Denis,

    Yours is good advice no doubt and my next port of call, but I suspect they will just tell me to put it in and see what happens.

    I am worried that even it works but remains unrecognised, it will be compromised by inappropriate drivers and may not be optimised properly etc.
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  6. NavyLCDR
    Posts : 18,467
    Windows 11 Pro
       New #4

    I agree they will tell you to install it in the computer, which is my advice as well. It is the USB to NVMe interface causing it.
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  7. Mal Capone
    Posts : 32
    Windows 10 20H2
    Thread Starter
       New #5

    NavyLCDR said:
    I agree they will tell you to install it in the computer, which is my advice as well. It is the USB to NVMe interface causing it.
    Thanks for the advice and am hopeful you are correct. If so then I have a legitimate complaint with the enclosure manufacturer.

    I will contact WD with the serial number, to see what they say before installing and be confident it's not fake or faulty.

    Cheers
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  8. NavyLCDR
    Posts : 18,467
    Windows 11 Pro
       New #6

    It is very common with those enclosures. Mine is the same way. Also if you search this forum you will see threads about trim not being available for the SSD on the disk optimization screen when the SSD is in a USB enclosure.
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  9. bro67
    Posts : 9,797
    Mac OS Catalina
       New #7

    It is because USB enclosures are considered Generic Hubs. Has zero to do with the actual drive you put in there.
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  10. Mal Capone
    Posts : 32
    Windows 10 20H2
    Thread Starter
       New #8

    Thanks all for your replies.

    It's likely a minor issue which will resolve itself when I install it. I will wait for WD to get back to me and then install it - unless they say otherwise.
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  12. ignatzatsonic
    Posts : 2,487
    Windows 10 Home, 64-bit
       New #9

    I have an SN550 in an enclosure.

    The WD Dashboard is very shaky......I gave up on it entirely.

    Serial number shown differs from that shown by Crystal Disk Info.

    Dashboard shows no volumes on the drive, even though it is formatted.

    Temperature is not shown in the dashboard.

    "Drive health" not shown.

    “Open SMART data” shows nothing.

    “Device details” shows nothing.

    You may have an interesting time with WD support. They may ask you to enter your drive serial number and it may or may not appear in their database. If it does not, support may be denied with WD claiming you have an OEM drive that is not eligible for support. This issue is documented on WD forums, but I'm not sure how often it occurs.
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  13. bro67
    Posts : 9,797
    Mac OS Catalina
       New #10

    Mal Capone said:
    Thanks all for your replies.

    It's likely a minor issue which will resolve itself when I install it. I will wait for WD to get back to me and then install it - unless they say otherwise.
    They will not tell you anything. Windows classifies a device as Generic since Windows 98. There is nothing wrong with the drive or Windows.
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