Failed System Restore - Failed Automatic Repair

Hi,

I attempted to Restore (Recover/Reset - whatever it's called now)

- could I first ask what sort of problems led you to do that?

System Restore point? I've never seen a failed System Restore crash a system, so that tends to suggest there's a more basic underlying problem.

After about 15 minutes it displayed a message saying the process failed and would restart. It never restarted, just shut down.

Tends to suggest your disk could now be in some indeterminate state where the process failed part way through. Unclear.

I don't remember ever setting a system password, but I did set a PIN

You would have had a password, then set a PIN. Setting a PIN is an option- a frill if you like. The password is more basic, and whilst in later builds MS allows a PIN to be used to log in to Safe Mode, it's still required in other situations. A common mistake is to forget the password.

Is your login linked to an MS account? If so, the password should be the same.

Given it's 11 months old, let's hope the hardware is ok, and the PC is presumably within warranty.

The first thing to do given you started this because you must have been having some problem is to check your disk.

If that has failed, there's no point in attempting to fix Windows, and you need to consider warranty replacement.

You have 2 options.
a. Create a live boot disk with utilities on it, using another PC, boot this PC from that and run tests,
E.g. Google Kyhi's or Bob Omb's disk, download the iso, and correctly create a bootable flash drive from that.

b. Remove your system disk from your PC, put it in a caddy and check it on another PC.

Suitable programs (but not equivalent) are:
HD Tune (old free version may not read SMART params for some SSDs)
Crystal Diskinfo (free)
Hard Disk Sentinel (trial) (includes SSDs).

--------------------
Have you been using disk imaging routinely as is so very very often recommended here?

What is your Windows build as best you know? (When you boot your PC from a live boot disk you can also determine that)

Your specs say Lenovo G550, but you then say it's 11 months old.
Please give the details of the PC in question.

@beggersrun

Certainly I will defer to Dalchina to help you with this issue, as his knowledge level is greater than anything I could offer.

However, I would like to mention one thing. Once you have resolved the issue, if in the future you need to use System Restore to restore to an earlier point. (Which has worked well for me a couple of times). Do one thing first...Temporally disable any anti-virus and or anti-malware software you may be using.

After the restore is complete, of course, immediately enable it again.

Good luck with a resolution.

If your User Profile is a Microsoft Account (ie) an Email account, on a working internet computer, tablet or phone go to https://account.microsoft.com/ and try to login with your last password, if that fails you can click Forgot Password then Reset your Password.
The Kyhi Boot disk ISO image is a great option. Download the image and burn to a USB Flash drive with Rufus, in my signature. Boot off of the Flash drive. Use the previously mentioned tools to diagnose your HDD.
If the Disk is Healthy, then you can boot the computer with the Lenovo NOVO button. this will restore your computer to Factory Defaults.
If this is all too much, the laptop should be under warranty. Check your warranty status with Lenovo.