Macrium Reflect 8 Update Discussion

Steve C said:

I contacted Macrium last week as an existing licence holder and was given the offer of two new v7 licences for £31 which is significantly cheaper than the 50% off offer for upgrading the existing licences. I just removed the old v7 licences and changed the v7 licences to the new ones. I was then offered the free upgrade to v8 which works fine.

My first impression is that the menu fonts are tiny on a 1920x1080 15" laptop display and there is no way of changing them. Have told Macrium they need to fix this.

Totally agree about the font size. it's far too small.

kado897 said:

Totally agree about the font size. it's far too small.

How did that tiny font size ever pass user testing? This issue is typical when young software developers fail to appreciate the eyesight needs of older users.

No explanation or changes.

CountMike said:

No explanation or changes.

If that's the free version it will reinstall V7 for you.

kado897 said:

If that's the free version it will reinstall V7 for you.

It didn't go thru, said that it's already up to date. Nothing changed, it's still V8.

Same in Insider Dev Windows

Although it's also v8.

CountMike said:

Same in Insider Dev Windows

Although it's also v8.

Ah OK. I cancelled it before it got that far.

dumbmarine said:

I explicitly emailed macrium to ask if I would get the upgrade to macrium Reflect Home 4 pack for free or have to pay. The Macrium agent explicitly told me my upgrade would be free and now I find that I have to pay.

A disgrace and a real kick in the teeth. Very unprofessional. They take so long to launch the new version that they have abandoned existing customers to a paid upgrade path.

I will retain and use v7 for a few years then move back to Acronis.

That sounds more like a miscommunication. Contact them again, they are not like that. They stand behind the product and as you can see from others who have posted, some contact and explanation gets the issue resolved.