Macrium Reflect Unknown Error Error Code = 9 after Upgrade to Win10

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  1. Posts : 4,594
    Windows 10 Pro
       #11

    Where are the System files ?

    I don`t do UEFI installs so I wouldn`t know for sure if there should be any, but shouldn`t there be a small EFI partition with the System files on it ?

    Like in this example of a UEFI install I did a long time ago ?
    Attached Thumbnails Attached Thumbnails Macrium Reflect Unknown Error Error Code = 9 after Upgrade to Win10-capture.jpg  
      My Computers


  2. Posts : 7
    Windows 10 Pro (19042.630)
    Thread Starter
       #12

    OldNavyGuy said:
    For uninstalling, you might try Revo Uninstaller Portable, which is free.

    Revo Uninstaller Free - Remove unwanted programs easily

    It cleans up leftover registry entries and folders for you.
    Tried Revo Uninstaller. Same Result after ReInstall.

    - - - Updated - - -

    AddRAM said:
    Where are the System files ?

    I don`t do UEFI installs so I wouldn`t know for sure if there should be any, but shouldn`t there be a small EFI partition with the System files on it ?

    Like in this example of a UEFI install I did a long time ago ?
    My only guess would be in the Active Partition? There is a "boot" Folder on C, but it is Empty. I will see if I can Boot to a Linux Thumb Drive later today and see if I can take a look at that Partition.
      My Computer


  3. Posts : 7
    Windows 10 Pro (19042.630)
    Thread Starter
       #13

    I would like to thank everyone for their Idea's and help with this. Though I could not Post to their (Macrium) Forums, and I did not think they Supported Free Users, I replied to an Email I received when I Re-Registered Macrium Reflect and they Responded back. This is to help anyone else having Similar Issues that may come across this Thread, it is most likely an issue of a Corrupt File System on the particular Partition that is erroring and will not BackUp. Dispite having read that same thing in Multiple Threads suggesting to run ChkDsk, including on Macrium's Site, I just could not figure out how to do so on a Drive that Windows does not assigned a Drive Letter to (did not want to Assign a Letter in Windows for fear it might mess up the Booting Process).

    Re-Worded/Condensed Solution I got from Macrium Support:

    1. Create and Boot to the Macrium Recovery Media (CD or Thumb Drive)
    Instructions available here: Creating rescue media - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase - Or if like me it Prompts me to Boot to Windows or Macrium Recovery when I boot the Laptop you can just select Macrium Recovery (though still a "really" good idea to have "Tested" Recovery Media available "always". Just make sure you DO NOT boot to your Normal Windows.
    2. On the Lower Left Side of the Screen there is a Black Icon, which opens a Dos Command Prompt.
    3. Type diskpart in the Window and Press the Enter Key
    4. Prompt in the Window should change to DISKPART >
    4a. If you get anything other than DISKPART >, try again
    5. Type list volume and Press Enter
    6. Locate the Partition/Volume giving the Issue (Use the Label and if needed Size Columns to Locate the Appropriate Partition and Note what is in the Ltr Column (Drive Letter) - In my case even though my Normal Windows did not Assign a Drive Letter to the Partition/Volume, the Recovery Media/Boot did. If a Ltr is already assigned Note its Letter and Jump to Step 7 below, if no Ltr is Assigned (ie it is Blank) continue at Step 6a.
    6a. Note the Volume Number of the Partition/Volume with the Issue
    6b. Type select volume # (Replace # with the Volume Number Noted in Step 6a) (ie if the Volume was 6 the Command would be select volume 6) and Press the Enter Key
    6c. Make Note of a Drive Letter NOT already in Use (ie not listed in the Ltr Column for ANY of the other Volumes)
    6d. Type assign letter=x (Replace x with the Drive Letter Noted in Step 6c)(ie if using Ltr H the Command would be assign letter=H) and Press the Enter Key
    7. Type exit and Press the Enter Key to Exit DiskPart
    8. Type chkdsk x: /r /f (Replace x with the Drive Letter Noted in Step 6 or 6c as appropriate)(ie chkdsk H: /r /f would be the Command for the 6c Example above)
    9. Allow Chkdsk to Complete
    10. Type exit and Press the Enter Key to close the Command Prompt Window

    Support at this point suggest(ed/s) Running a Backup from inside the Recovery Media to Verify it is working, and then a Second Backup one once booted back to Windows. I was short on time so I skipped the Initial one, figuring I could always go back in and test it from their later if the one inside Windows failed and I needed to. Everything worked great inside of windows so I am back up and once again safe from System Crashes.

    Again thanks to OldNavyGuy and AddRAM for their suggestions/support. Hopefully this will help someone/anyone/everyone else that is experience a similar issue.
      My Computer


 

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