Low Screen Resolution When Booting into Macrium Reflect Free Rescue

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  1. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #1

    Low Screen Resolution When Booting into Macrium Reflect Free Rescue


    Greetings,
    Using MR v7.2.5107 on a Windows 19041.508 Home PC with a Nvidia GeForce GT705 / Intel HD Graphics 4600, when I boot to MR Rescue, I only get 800 x 600 screen resolution - no other higher resolution options. Windows 10 resolution is 1920 x 1080 and works fine. This is a 5 year old Dell desktop. All drivers and BIOS are current.

    I have tried MR Base WIMS: Windows RE, Windows PE 10, and Windows PE 5.0 with "Enable legacy EFI screen resolution. Select if experiencing low resolution in PE." box checked and issue persists.

    I have an older PC that doesn't have this issue with same Windows and MR version, but different graphics card.

    Hoping someone crossed this bridge before and has some insights.

    Thank you
      My Computer


  2. Posts : 2,544
    Windows 10 Pro 64bit
       #2

    Have you updated the rescue media to the latest version?
    That was a problem with an older version of Macrium/rescue media.
    Set screen resolution when rescue media is created
    Screen resolution capped at 800 x 600
      My Computer


  3. Posts : 2,730
    Windows 10
       #3

    Just update your Macrium Rescue Media, use the Windows RE 10 option. There maybe a Rebuild option, use it. I used that and it has gone away in the image shown.

    Did mine about 3 days ago and the problem has gone away.

    My laptop has Intel HD 4600 graphics (6 years old) and fiddling about with those other options you mention gave the exact problem, a low resolution display with no way of scrolling or changing resolution.
    Attachment 298676
      My Computer


  4. Posts : 21,421
    19044.1586 - 21H2 Pro x64
    Thread Starter
       #4

    Thank you @Bastet and @Helmut for your responses.
    I'm using the latest August 2020 version or MR Free.

    I've tried making the Rescue Media > Select Device to both:
    a) Windows Boot Menu (so I don't need to find/use use a USB/CD/DVD)
    and
    b) Removable USB Flash Drive.

    No luck, still 800x600 and no other resolutions whether I boot from the USB or Windows Boot Menu.
    @Helmut - Your screenshot shows CD/DVD - I've not tried CD/DVD - do you think that would make a difference vs USB or Windows Boot?

    Thanks again and still stumped, but maybe I should just accept the low resolution and move on.
      My Computer


  5. Posts : 15,480
    Windows10
       #5

    swDev3dbtf said:
    Thank you @Bastet and @Helmut for your responses.
    I'm using the latest August 2020 version or MR Free.

    I've tried making the Rescue Media > Select Device to both:
    a) Windows Boot Menu (so I don't need to find/use use a USB/CD/DVD)
    and
    b) Removable USB Flash Drive.

    No luck, still 800x600 and no other resolutions whether I boot from the USB or Windows Boot Menu.
    @Helmut - Your screenshot shows CD/DVD - I've not tried CD/DVD - do you think that would make a difference vs USB or Windows Boot?

    Thanks again and still stumped, but maybe I should just accept the low resolution and move on.
    There is an option in Reflect that you set that sorts this. You click on options tab or something like that. Not at pc to find exact screen.

    If that does not work, then recreate usb drive, using winpe mode, and instead of selecting winpe 10 mode, select Winpe 5 mode. If that fails try Winpe 4 mode.
      My Computer


  6. Posts : 2,730
    Windows 10
       #6

    Your UEFI/BIOS will be different from mine (Toshiba), but using Win10 RE option works here with USB flash drive or CD-RW. Both were tested a few days ago.

    These are extracted from my old notes from around 2018, I do not suggest you do this, too much faffing around.
    Win PE 10 makes rescue disk only in low resolution 640 x 480, no scrolling possible and impossible to use.
    Something to do with UEFI BIOS implementations on some machines.
    Win PE 10 can be made to work at other resolutions by copying in an older 'bootx64.efi' file to ovewrite the one in a USB flash drive rescue media.
    Alternatively use Win PE 5.
      My Computer


  7. Posts : 15,480
    Windows10
       #7

    Helmut said:
    Your UEFI/BIOS will be different from mine (Toshiba), but using Win10 RE option works here with USB flash drive or CD-RW. Both were tested a few days ago.

    These are extracted from my old notes from around 2018, I do not suggest you do this, too much faffing around.
    Win PE 10 makes rescue disk only in low resolution 640 x 480, no scrolling possible and impossible to use.
    Something to do with UEFI BIOS implementations on some machines.
    Win PE 10 can be made to work at other resolutions by copying in an older 'bootx64.efi' file to ovewrite the one in a USB flash drive rescue media.
    Alternatively use Win PE 5.
    There is a setting in WinRE mode that fixes this. I know it works as my Lenovo has the same issue.
      My Computer


  8. Posts : 1,053
    Windows 11 Pro x 2
       #8

    Helmut said:
    Your UEFI/BIOS will be different from mine (Toshiba), but using Win10 RE option works here with USB flash drive or CD-RW. Both were tested a few days ago.

    These are extracted from my old notes from around 2018, I do not suggest you do this, too much faffing around.
    Win PE 10 makes rescue disk only in low resolution 640 x 480, no scrolling possible and impossible to use.
    Something to do with UEFI BIOS implementations on some machines.
    Win PE 10 can be made to work at other resolutions by copying in an older 'bootx64.efi' file to ovewrite the one in a USB flash drive rescue media.
    Alternatively use Win PE 5.
    cereberus said:
    There is a setting in WinRE mode that fixes this. I know it works as my Lenovo has the same issue.
    Low Screen Resolution When Booting into Macrium Reflect Free Rescue-2020-09-23_20-04-59.png

    @Helmut and @cereberus is this the setting you are referring to in your above quoted posts ?
      My Computers


  9. Posts : 21,421
    19044.1586 - 21H2 Pro x64
    Thread Starter
       #9

    Thanks for the help everyone.

    It turns out the solution in my case is to disable BIOS Secure Boot before booting into Macrium Reflect in order to get resolutions including 800 x 600 and higher.

    Prior to my original post, I had tried different base WIMs with and without the "Enable legacy EFI screen" option, but that was all with Secure Boot enabled - and still only 800 x 600 was available.

    I'm using Windows RE base WIM option and everything is fine other than the fact the I lose about an inch of screen real estate on all four sides with Secure Boot disabled, but I get to choose higher screen resolutions . Scrolling works too.

    With Secure Boot enabled, MR uses the entire 22" screen @ 800 x 600.

    I'll update if I figure out how to have my resolutions and get rid of the screen real estate loss on all four sides.

    Thanks again everyone
      My Computer


  10. Posts : 15,480
    Windows10
       #10

    swDev3dbtf said:
    Thanks for the help everyone.

    It turns out the solution in my case is to disable BIOS Secure Boot before booting into Macrium Reflect in order to get resolutions including 800 x 600 and higher.

    Prior to my original post, I had tried different base WIMs with and without the "Enable legacy EFI screen" option, but that was all with Secure Boot enabled - and still only 800 x 600 was available.

    I'm using Windows RE base WIM option and everything is fine other than the fact the I lose about an inch of screen real estate on all four sides with Secure Boot disabled, but I get to choose higher screen resolutions . Scrolling works too.

    With Secure Boot enabled, MR uses the entire 22" screen @ 800 x 600.

    I'll update if I figure out how to have my resolutions and get rid of the screen real estate loss on all four sides.

    Thanks again everyone
    Interesting - I wonder if the Macrium Reflect Team are aware of this. You have to have a paid version to inform them thhough.
      My Computer


 

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