Windows 10: Multiple Software not working: Windows Essentials, Acronis, Windows Up

  1.    15 Aug 2015 #1

    Multiple Software not working: Windows Essentials, Acronis, Windows Up

    Hi All-

    First time posting here and fingers crossed.

    I have a new Alienware PC that came with Windows 8.1. Everything was working great. I went on vacation and came back last Saturday the 8th. Turned it on and let it run. I believe several patches were installed (MS updates). Strangely, I noticed my Acronis Trueimage 2015 was stuck at "calculating" for the next job.

    Now onto Windows 10. I noticed that the update was available and thought I could fix Acronis after the W10 upgrade. Upgrade complete... no issues, no errors, looked good.

    Since upgrading I noticed Windows Live mail would just hang on the intro screen. Uninstalled. Upon re-install of Windows Essentials it just hangs on the install screen

    Acronis: Uninstalled, reinstalled. It is still hanging on the "calculating time"

    Windows update: I thought, "maybe there is a patch out there". When I run Windows update it shows (3) available. When I tell it to install/download it just hangs at 0% downloading.

    I have to think all of these issues tie back to something common. I am not software savy enough to know where to start.

    The only step I have taken so far is to make sure Java is on the latest version. After that-- still all the same symptoms.

    Advice, direction, suggestions appreciated!

      My ComputerSystem Spec

  2. WhyMe's Avatar
    Posts : 705
    Windows 10 Pro x64
       15 Aug 2015 #2

    Are you using the latest versions of all these software products? For instance, Acronis True Image 2015 for Windows 10 is build #6613.
    What build are you currently using/installing?

    Acronis Products: Windows 10 Support
      My ComputerSystem Spec

  3.    15 Aug 2015 #3

    Yes, I am running 6613.

    As the topic indicates several packages have stopped working, even Windows Updates. There must be something they all use in common that is amiss.

    Acronis 6613
    Windows Essentials - latest off the MS Site
    Windows Update - ??

      My ComputerSystem Spec

  4.    15 Aug 2015 #4

    The Dell Community support forums would be a good place to post the problems. There is even a special forum just for Alienware users.

    Owners Club - Dell Community
      My ComputersSystem Spec


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