Macrium Image Failure - Error Code 6

Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of

Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
MiniTool Portable Partition Magic Brings Easier Disk Management


Run V2 > upload results directly into this thread
BSOD - Posting Instructions


Open administrative command prompt and copy and paste: (all at one time)

Code:

bcdedit /enum all
reagentc /info
diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

dalchina said:

Perform disk check as mentioned above as well just in case.

When you say "(also) perform disk check as mentioned above as well just in case" am I right that you're referring to using a 3rd party software package to do the checking? I wanted to be sure I understood correctly - I'm happy to still do 3rd party checking as part of this whole thing.

Looks like zbook is suggesting a different approach - I'll review that post and see where it would take me; will keep you all posted on what I do and what results I get.

Worst case, I guess I can wipe the hard drive and do a clean install of Win 10 2004 from scratch. Done that a few times on another machine.

Please test the drive.
Ghot recommended Crystal Disk and dalchina recommended HD sentinel.

Run Crystal Disk standard edition:
CrystalDiskInfo – Crystal Dew World
Post images into the thread.

Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10

Other tests for drives include error / surface testing and long generic testing:

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US


Once the drive tests report no significant problems you can label the system partition and attempt to run chkdsk on FAT32 and / or format the partition and create a new one.

ZBook, didn't see your latest post until now as I was busy working my way through your earlier list of items to do. So here's what I have so far:

Here is the information from Disk Management (I used snips rather than a full screen shot so the text would be easier to read):


BTW, the red asterisk marks the partition that Macrium says has the Cluster Run Error
Also, BTW, this is a Dell machine so that's probably why it has so many partitions on Disc 0 - one is even called Dell Support

Here is the information from MiniTool Disk Partition Wizard Free (snip - let me know if you need the full screenshot):


And I've downloaded and run V2, and am now attaching the zip of the results
LAURIE-D5579-LA-(2020-08-31_21-52-30).zip

I haven't done the final action yet - copy and paste all that code into the Command Prompt - because I wanted to double check what those commands will do since I'm not very good at speaking DOS or parsing code or whatever. It looks to me like the commands will just gather and list a whole bunch of information about the partitions and the disk, but please confirm that this is accurate.

And thanks for being patient - I'm still learning a lot of the technical stuff.

- - - Updated - - -

I'll need to run all the 3rd party drive test software tomorrow - it looks like you are recommending
--Crystal Disk
--HD Sentinel
--HD Tune
--Sea Tools

Will post results per your detailed post once I have them.

LaurieD227 said:

On my Dell Latitude D5579 laptop

1) The logs displayed: Inspiron 5579

Inspiron 15 5579 2-in-1


Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


2) Chkdsk C:

Code:

Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.

Chkdsk E:, F:, G:, H:, I: all OK
Repeat C: OK

3) Please copy and paste the commands in the earlier post (they are all diagnostic) (copy and paste as one command)

We"ve created bat commands and would appreciate your running both to compare the results.

3) Run tuneup.bat
Batch files for use in BSOD debugging

4) Run diskparinfo.bat:
Batch files for use in BSOD debugging

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com




Run the Dell diagnostic custom test:
Check these boxes:

Code:

Performance
Bluescreen analyzer
Hard drive
Hard drive stress
Memory
Memory stress
Motherboard
Processor
Processor stress
System stress

Code:

Video capture
Video card
Video card stress

Post images of the tests performed with results into this thread

https://www.dell.com/support/home/en...QT090/diagnose


Crystal Disk and HD Sentinel will display instantaneous results.

These test can be ran overnight:
HD Tune full error scan
Sea Tools for Windows long generic test



(All of the drive tests are not necessary but you will have done them for future preference)
(They each may perform a different test or have a different scoring algorithm)


Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

Code:

Event[1913]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2020-08-24T22:41:42.829
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Laurie-D5579-Laptop
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D15&SUBSYS_08081028&REV_F1
Secondary Device Name:

Code:

Event[969]:
  Log Name: System
  Source: disk
  Date: 2020-08-24T18:42:21.914
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR9.

Code:

Event[2235]:
  Log Name: System
  Source: disk
  Date: 2020-08-25T03:47:46.894
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR7 during a paging operation.

Event[2236]:
  Log Name: System
  Source: disk
  Date: 2020-08-25T03:47:46.895
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR7 during a paging operation.

Event[2237]:
  Log Name: System
  Source: disk
  Date: 2020-08-25T03:47:46.896
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR7 during a paging operation.

Event[2238]:
  Log Name: System
  Source: disk
  Date: 2020-08-25T03:47:46.897
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR7 during a paging operation.

Event[2239]:
  Log Name: System
  Source: disk
  Date: 2020-08-25T03:47:46.898
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR7 during a paging operation.

Event[2240]:
  Log Name: System
  Source: disk
  Date: 2020-08-25T03:47:46.900
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laurie-D5579-Laptop
  Description: 
An error was detected on device \Device\Harddisk2\DR7 during a paging operation.

cereberus said:

There is a much easier way to solve your problem.

Boot from Reflect in Winpe mode and click link "fix windows boot problems".

This will delete the corrupt bcd and rebuild it from scratch.

Thank you so much for your post. I will keep your suggestion as a back up plan.

However, since I need to be my own IT department, it's clear that I don't yet have the knowledge or tools to do so. Right now, I think I will learn a lot from doing the things zbook is asking me to do, although it may be frustrating at times for all concerned while I get through it all. I apologize in advance for any dumb questions I may ask.

- - - Updated - - -

Okay, here is an update on my progress:

1) I updated the system specs as completely as I could for my D5579. There were a few items where I don't have the details:
--I bought this as a predefined package from Dell in mid-2018; I upgraded the CPU and RAM, and got a bigger SSD, but otherwise everything was stock as far as I know.
--Couldn't find specs for the following: motherboard, sound card, case, and cooling.
--Only external devices are a USB mouse, various USB sticks or external WD hard drives for backup/storage/file transfer, and a couple of headsets. I also wirelessly access our HP printer which is wired into our router (specific models listed for printer, mouse, and headsets)

(Regarding this info, I used Device Manager plus the Dell System Configuration (original and current) function, I even went back to my original purchase order looking for the motherboard, sound card, cooling, and so forth with no success. If there is another data source that I should check, please let me know.)

2) I reran Chdsk on my C Drive with no errors found. I've attached a text file with the results.

ChkDsk C 09012020.txt

3) I ran the set of commands from zbook's earlier post. I've attached a text file with the results. (If I need to change this and instead paste the text for each of these directly into the thread, just say so and I will fix it.)

ENUM ALL 09012020.txt

4) I ran the Tuneup.bat file. Instead of posting the results directly in this thread, I've attached a text file with the results.

TuneupBat Results 09012020.txt

5) I ran the DIskParInfo.bat file. Instead of posting those results directly in this thread, I've attached a text file with the results.

DIskParInfoBat Results 09012020.txt

6) I ran the custom tests from the Dell Support Diagnostic web site. They all came back with no issues. I watched as they ran, and I pulled screen shots of the results.



I've also attached a PDF of the details - showing tests run for each component.

Dell Test Results 9_1_2020.pdf

That's as far as I've gotten. Will tackle the 3rd party tools next.

(In the meantime, I just wanted to add that I especially enjoyed watching the Dell video and camera tests - I got to see the actual graphics and images as the tests ran - shaders, wireframes, transformation & lighting, and so forth - and it was a blast. Thanks, zbook!)

- - - Updated - - -

One follow up note:

zbook, in the last part of your post, you showed data that listed errors on HardDisk 2. I may be confused, but I think Hard Disk 2 is my external USB stick. Just for the record, I removed that USB stick before I ran the latest tests, since that is the disk where Macrium found the Cluster Run Error when I was trying to image it.

If necessary, I can plug in my external USB and rerun the tests to see if it has errors and if I can fix those errors once we get my internal SSD drive fixed.

The event viewer report is likely an external drive.
Notations for drives are often inconsistent so all drives are tested.
The text report results and Dell diagnostics look good.


These commands will identify the EFI (system partition) and label it with the letter W:

Code:

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
assign letter=w
lis par
sel par 1
det par
exit

chkdsk /r /v W:

Once it is labeled run chkdsk /r /v W:
The drive partition is < 1 GB so chkdsk should be quick.

Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10


Then see if Macrium will run after the chkdsk fix and recover.

Once the Macrium backup works there will be one more step to remove the assigned drive letter.