macrium reflect image problem

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  1. Posts : 5
    w10 pro 64 bit
       #1

    macrium reflect image problem


    Hello my problem is the following, I state that until a few days ago everything worked perfectly, and I have not made any changes to the PC, when I try to create the image of the system the program completely freezes without any error message, and to do it work again I have to close it from the control panel, instead if I select clone the program works regularly, what could have happened?
    All functions are active until I press image.

    thx
      My Computer

  2. Steve C's Avatar
    Posts : 6,870
    Windows 10 Pro 64 bit
       #2

    Try uninstalling and reinstalling Reflect
      My Computers


  3. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #3

    I'd probably check the Event Logs for clues.

    Right-click on Start icon and select Event Viewer.

    Expand Custom Views and select Administrative Events.

    Look for entries around the time Macrium freezes.
      My Computer


  4. Posts : 5
    w10 pro 64 bit
    Thread Starter
       #4

    Thisi is what i can see, but i don't know how to do...


    Register name: application
    Source: Hang application
    Date: 07/31/2020 08:10:43
    Event ID: 1002
    Activity Category: (101)
    Level: Error
    Keywords: classic
    User: N / A
    Computer: geronimo-PC
    Description:
    The ReflectBin.exe program version 7.2.4971.0 no longer interacts with Windows and has been closed. To see if more information about the problem is available, check the history of the problem in Security and Maintenance in Control Panel.
    Process ID: 3f9c
    Start time: 01d6670137cb46ff
    Closing time: 4294967295
    Application path: C: \ Program Files \ Macrium \ Reflect \ ReflectBin.exe
    Alert ID: 70583da5-9ed3-4cac-9d3a-5eb7c178bebd
    Full name of the package that generated:
    Application ID for the package that generated the reference:
    Break type: the top level window is inactive
      My Computer


  5. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #5

    To see if more information about the problem is available, check the history of the problem in Security and Maintenance in Control Panel.

    Right click on the Start icon, select Search, and enter control

    Click on the result Control Panel App (you might consider pinning it to your Start menu for future use...right-click on the result and select Pin to Start).

    In Control Panel, select Security and Maintenance.

    Expand Maintenance, and click on "View reliability history" in the Report Problems section.

    Look for the Reflect issue reported above.

    Reliability History will also show the you the overall stability of your system.
      My Computer


  6. Posts : 5
    w10 pro 64 bit
    Thread Starter
       #6

    thank for help me, i have do what you have say me, but the message is the same that i have posted....the problem is only reflect, the other program and system works fine
      My Computer



  7. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #7

    Go with @Steve C's suggestion -

    macrium reflect image problem
      My Computer


  8. Posts : 5
    w10 pro 64 bit
    Thread Starter
       #8

    it is the first thing that i have do, i have tryed to change version from free to home, but the problem persist
      My Computer


  9. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #9

    Is it possible you had a 30-day trial of Reflect Home, and it expired?

    Regardless, download the free tool Revo Uninstaller Portable and use that to uninstall everything Macrium before installing Reflect again.

    Revo Uninstaller Free - Remove unwanted programs easily
      My Computer

  10. Steve C's Avatar
    Posts : 6,870
    Windows 10 Pro 64 bit
       #10

    geronimo73 said:
    it is the first thing that i have do, i have tryed to change version from free to home, but the problem persist
    Macrium support is very good - ask them since you have paid for support in your licence fee
      My Computers


 
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