Problem Running Macrium Restore from Windows Boot Menu

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  1. Posts : 113
    Windows 11 Home 64 Bit
       #1

    Problem Running Macrium Restore from Windows Boot Menu


    Hi,

    I have been using Macrium Reflect for some time (Purchased) & love the boot recovery process when it all goes wrong, lol.

    However, now I am on Windows 10 2004 the boot menu fails to run (With & without the USB update image device).

    Error: - 0x000000e device is missing?

    I have check the BCD & all looks ok to me & with or without the Macrium boot entry.
    Please advise.

    Problem Running Macrium Restore from Windows Boot Menu-visual-bcd.jpg
      My Computer


  2. Posts : 7,124
    Windows 10 Pro 64 bit
       #2

    In Reflect delete the current boot menu and reinstall it. I use the Win RE option shown:
    Attachment 284872
      My Computers


  3. Posts : 113
    Windows 11 Home 64 Bit
    Thread Starter
       #3

    Hi and thanks for jumping in.

    I have, several times, added & removed the menu.Top two choices at various times.

    Problem Running Macrium Restore from Windows Boot Menu-macrium-boot-menu-choices.jpg
    All with the same fault (0x000000e). it's so frustrating for something so simple, when it works.
      My Computer


  4. Posts : 7,124
    Windows 10 Pro 64 bit
       #4

    Perhaps ask Macrium support or post on their forum?
      My Computers


  5. Posts : 13,685
    Windows10
       #5

    Lottiemansion said:
    Hi and thanks for jumping in.

    I have, several times, added & removed the menu.Top two choices at various times.

    Problem Running Macrium Restore from Windows Boot Menu-macrium-boot-menu-choices.jpg
    All with the same fault (0x000000e). it's so frustrating for something so simple, when it works.
    The WinRe option can fail if you have issues with the WinRe partition.

    Post image of disk partitions, and also run "reagentc /info" from an admin commamd prompt.
      My Computer


  6. Posts : 113
    Windows 11 Home 64 Bit
    Thread Starter
       #6

    Hi,

    Disk partitions

    Problem Running Macrium Restore from Windows Boot Menu-disk-partions.jpg

    Command results

    C:\WINDOWS\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configurationInformation:
    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk3\partition4\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: 6759ca1d-b4c9-11ea-b3fa-c77692746d07
    Recovery image location: Recovery image index: 0
    Custom image location: Custom image index: 0
    REAGENTC.EXE: Operation Successful.
    - - - Updated - - -

    Lottiemansion said:
    Command results
    "Windows RE location: \\?\GLOBALROOT\device\harddisk3\partition4\Recovery\WindowsRE"
    I think that is the error?

    It should be something like
    Windows RE location: \\?\GLOBALROOT\device\harddisk3\partition1\Recovery\WindowsRE
    Now how do I fix that?
    Last edited by Lottiemansion; 26 Jun 2020 at 07:58.
      My Computer


  7. Posts : 27,660
    Windows 10 Pro x64 Version 21H1
       #7

    While disk management says Recovery in partition 1 it also says OEM.

    In your C: drive do you have a folder, on the root of C:, called Recovery so;

    C:\Recovery

    It is a hidden folder so you need to make them visible.
      My Computer


  8. Posts : 113
    Windows 11 Home 64 Bit
    Thread Starter
       #8

    Hi,

    Yes, I have a recovery folder on my c drive root directory.

    Problem Running Macrium Restore from Windows Boot Menu-recovery-options.jpg

    I have deleted the OEM recovery partition from my "D" drive & expanded to use the space.

    Macrium is much faster at recovery than restarting from "Day one".

    A clean install of Windows 1909 used the partition 1 recovery (After deletion of recovery partitions)
    Updated 1909 to Windows 2004 is now using C:\recovery. I have also used the Windows recovery process from the installation USB device.

    This all happened when I updated to 2004, as all was great on 1909 version.
      My Computer


  9. Posts : 27,660
    Windows 10 Pro x64 Version 21H1
       #9

    So I believe that is why the reagentc /info command is showing you as using Partition 4.


    Does recovery work on your machine?
      My Computer


  10. Posts : 25,054
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #10

    Lottiemansion said:
    ...now I am on Windows 10 2004 the boot menu fails to run (With & without the USB update image device).
    Error: - 0x000000e device is missing?
    Lottiemansion said:
    ... my c drive root directory.
    Problem Running Macrium Restore from Windows Boot Menu-recovery-options.jpg

    The 'Device' that appears to be missing is Macrium's boot.wim image file.

    When you create the Boot Menu entry in Macrium, it builds a boot.wim, places it in the C:\Boot folder and adds the appropriate bcd entry. None of that appears to have taken place on your PC. Here is how my PC looked after upgrading to 2004 and retaining a working 'Macrium Reflect System Recovery' boot entry.

    Problem Running Macrium Restore from Windows Boot Menu-macrium-boot.wim-image-boot-folder.png

    Problem Running Macrium Restore from Windows Boot Menu-macrium-bcd-entry.png
      My Computers


 

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