Windows System Image backup failing

Page 1 of 3 123 LastLast

  1. Posts : 159
    Win 10 Pro x64
       #1

    Windows System Image backup failing


    Win 10 Pro 1904. I run a System Image Backup via File History every week or so, and did so after installing 1904 last week. Today's run is failing. I did swap in a new nonsystem backup HDD earlier today that had been cloned previously and reestablished some drive letters (and rebooted), but I don't know why that would affect the backup. In any case, I'm getting a "Volume Shadow Copy Service operation failed" error, with a note to check VSS and SPP events (bottom image below). In Task Mgr > Services, I found Volume Shadow Copy Service set to Stopped, so I tried changing it to Running and ran the backup again. Same result. I've attached some screenshots of the XML versions of the first error messages for VSS and SPP. Any ideas? Thanks,
    Attached Thumbnails Attached Thumbnails Windows System Image backup failing-event-521-backup.jpg   Windows System Image backup failing-event-8204-vss-first-error-xml-view.jpg   Windows System Image backup failing-event-8228-vss-first-error-partial-xml-view.jpg   Windows System Image backup failing-win-10-backup-error-6-11-20.jpg   Windows System Image backup failing-event-16389-first-spp-error-xml-view.jpg  

      My Computer


  2. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, does System Restore work? That's dependent on VSS too.

    Fixing VSS:
    a. Macrium Reflect (free) - so often recommended for routine and regular disk imaging- has a tool for fixing VSS on its GUI.
    b. Tweaking.com's repair tool (free) has a VSS repair option.

    To find either, use a search engine.
      My Computers


  3. Posts : 159
    Win 10 Pro x64
    Thread Starter
       #3

    Thanks for the Macrium idea, but unfortunately it didn't solve the problem. I can create restore points but system restore back to 24 hours ago failed. I steer clear of tweaking.com's tool because it messes with too much, or it did some years back when I used it a few times.

    Sound like the need to boot into Windows system repair?
      My Computer


  4. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    I suspect it's more subtle. If System Restore is running (failures to restore happen frequently on systems as you may know) then VSS as such is probably ok.

    I found Volume Shadow Copy Service set to Stopped
    - could be that other services are affected. Again I'd refer you to Tweaking.com's tool to reset services to default, but you don't like that so you'll have to find another way.

    My guess is it's more a matter of how the XML file is produced or read, which is somehow related to the change you've made.

    Maybe you need simply need to reconfigure File History and set up your backup job again.

    Feel free to research parts of the error messages for clues, some of which I have screen OCR'd for you:

    This event is not displayed correctly because the underlying XML is not well formed. Below is the raw text of the event.

    A Volume Shadow Copy Service operation failed. Please check 'VSS" and "SPP‘ application event logs for more information. (0x807800A1)
    https://answers.microsoft.com/en-us/...9-59de299cfeec

    The writer experienced a transient error. If the backup process is retried, the error may not reoccur. (0x800423F3)
    Naive English error: should be recur
    KB1796: Transient and Non-transient errors when using guest processing
    How to fix: 0x800423f4, The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur | BC Blog
    Not the same number, mentions a tool called Vssdiag
    Last edited by dalchina; 12 Jun 2020 at 01:46.
      My Computers


  5. Posts : 159
    Win 10 Pro x64
    Thread Starter
       #5

    So far I've tried the following without success:

    - run Macrium Reflect VSS fix tool
    - changed VSS to automatic in Services
    - disconnected the swapped in HDD
    - turned off Windows Defender Firewall and MBAM Premium
    - switched the boot drive from GPT to MBR (now back)
    Also now posted this on MS Windows site

    Still trying to figure out what's left to do.
    Thanks,
      My Computer


  6. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Seems like you ignored my post #4 from that list.

    What's
    Win 10 Pro 1904?

    As you decline the option of using Tweaking.com's tool, I suggest you perform an in-place upgrade repair install of Windows which keeps all progs and data. Tutorial available if needed.

    You need either an iso or bootable medium of the same build as your installed Windows.

    This should ensure services are set to default etc.
      My Computers


  7. Posts : 159
    Win 10 Pro x64
    Thread Starter
       #7

    I meant version 2004. Thanks.

    My experience was Tweaking.com's tools aren't specific but reset most all my Windows settings, meaning a second "repair." Has that changed?
      My Computer


  8. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    I've not had problems reported when people have used just a specific repair. And you should be safe if you follow the preparatory steps, and you also use disk imaging routinely as is so often recommended here.
      My Computers


  9. Posts : 159
    Win 10 Pro x64
    Thread Starter
       #9

    Even w/o visiting this forum often, I do the following:
    - create system restore points a few times daily
    - keep a Windows installation USB flash drive
    - create a new repair disk at the end of backups that are the subject of this thread occasionally
    - have SyncBack Pro set to backup my drives on a regular schedule.
    - that’s all in addition to running a system image backup about every week as mentioned in the first sentence of this thread.

    - - - Updated - - -

    I ran tweaking.com and its VSS repair in safe mode before and after in-place repair install and neither time solves the posted problem.

    I ran an in-place repair install with upgrade (not that the latter was needed) and the backup still failed.

    Not sure what's next...
    Last edited by highstream; 12 Jun 2020 at 23:33.
      My Computer


  10. Posts : 520
    Windows 10 Pro
       #10

    highstream said:
    Even w/o visiting this forum often, I do the following:
    - create system restore points a few times daily
    - keep a Windows installation USB flash drive
    - create a new repair disk at the end of backups that are the subject of this thread occasionally
    - have SyncBack Pro set to backup my drives on a regular schedule.
    - that’s all in addition to running a system image backup about every week as mentioned in the first sentence of this thread.
    HS, do you have a usable backup to restore to prior to getting this problem?
    That seems like an easier way to tackle this problem. Then move forward again from there.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:11.
Find Us




Windows 10 Forums