Restore Points keep disappearing

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  1. Posts : 18
    Windows 10 Home Version 1909 64bit (ver. 18363.592)
       #1

    Restore Points keep disappearing


    Hello Everyone,

    I've read some other threads here about system restore points missing or being deleted - but I haven't noticed an accepted solution or possible troubleshooting tips that have helped.

    I have a new Dell Inspiron (see specs under avatar) that I purchased 3 weeks ago, and I've just noticed that any restore points I created have been deleted - usually in a matter of just a few hours at most.
    I did a test again this evening and created a restore point at 2:28pm. When I checked at 7:02pm, it was still there.
    When I checked later at 10:50pm, after clicking on the system restore tab within the app, it came back saying "no system restore points have been created".

    After looking through the Event Viewer>system log, I see an entry at 8:03pm, an Event ID 95 - source Volsnap, saying "The oldest shadow copy of volume C: was deleted to allow shadow copies created afterward and marked for delete to be deleted."
    I'm out of my league on this but did Google it and it "seems" like there could be a correlation here - unless I've misunderstood what I read.
    Also I saw Event ID 754 "The Block Level Backup Engine service has stopped" - and am wondering it that bears on my problem.

    Please, if anyone can post back to comment with any help/suggestions/"fixes" - it would be much appreciated.
    I'm experienced with Win7, but not Win10. I'm in the process of installing my favorite programs and apps and also customizing settings. So in the course of doing this, I'm making restore points in case something messes up.
    I also depend upon restore points to help in the event of a bad "Patch Tuesday" update.
    Everyone in the Win7 forums I've posted to in the past have helped me with my Win7 problems. I'm hoping that someone in this forum can also help me out.
    I've attached 2 .txt files with the details of those two events.

    Thank you.
    (Version 1903)
    system restore issue-Event ID 754.txtsystem restore issue-Event ID 95.txt
      My Computer

  2. dalchina's Avatar
    Posts : 29,875
    Win 10 Pro (1903)
       #2

    Hi, this question is often asked as you've noted, glad you've done your research on the forum. On that I've nothing to add given the extensive discussion that's already been had.

    Please note - and you should have picked this up reading those threads- you cannot rely on SR completing a restore. Some members have simply given up on it. So don't make that your only means of resolving issues.

    In particular, note SR cannot possibly reverse a feature update (upgrade) as some hope. There are no SR points after that and SR is typically disabled.

    You should be using disk imaging routinely. tenforums members tirelessly recommend Macrium reflect (free-paid) e.g.
    Restoring a disk image restores everything on the partition restored- including data- unlike System Restore.

    SR replacement? The nearest I know of but only tried once is Rollback RX- the free version is good. Unsure how that affects feature updates.
    Last edited by dalchina; 21 Jan 2020 at 12:25.
      My Computers


  3. Posts : 18
    Windows 10 Home Version 1909 64bit (ver. 18363.592)
    Thread Starter
       #3

    Thank you dalchina. You've given me sound advice. SR has always been problematic for me going back to my Win7 forum days. Best to spend time learning about using MR instead of trying to fix SR.
      My Computer

  4. dalchina's Avatar
    Posts : 29,875
    Win 10 Pro (1903)
       #4

    One hint- best keep personal data off C: as far as possible (although I'd never use the Location tab myself) so if restoring from an image, as little data as possible is affected.
      My Computers

  5. sygnus21's Avatar
    Posts : 5,324
    Win 10 Pro (x64) 20H2 (19042.906)
       #5

    What System Restore is not...


    MrBear said:
    Thank you dalchina. You've given me sound advice. SR has always been problematic for me going back to my Win7 forum days. Best to spend time learning about using MR instead of trying to fix SR.
    I'll say this again.... those looking to Restore Points as a means of full fledged backups are making a huge mistake!!! This is NOT what System Restore was designed for. It's sole purpose is to restore the system back to a point before a problem occurred - What is System Restore?

    The problem with a lot of advice and thoughts on System Restore is people don't fully understanding it's purpose (designed to protect and repair the computer software) and automatically start mentioning backup programs like "Macrium" and the likes. System Restore is NOT a backup program and should not be confused for one. What is does do is...
    takes a "snapshot" of the some system files and the Windows registry and saves them as Restore Points.
    So it is NOT a backup program since it can not restore documents, media files, or the likes of those tings.

    Also, Restore Points are of a temporary nature and are eventually deleted after a certain amount of time. Additionally, they are deleted anytime a new OS "upgrade" is installed since they may not compatible with the new OS.

    My point? You should not ignore the fact that System Restore is not working "because there are "other" backup programs out there". That has NOTHING to do with the fact the a key protective feature of the OS is not working!

    My two cents.
      My Computers

  6. dalchina's Avatar
    Posts : 29,875
    Win 10 Pro (1903)
       #6

    I'd love to have SR working reliably- but not seen anyone find a way to ensure that yet.. it's certainly great when it does work, one advantage being it does not affect data.
      My Computers

  7. sygnus21's Avatar
    Posts : 5,324
    Win 10 Pro (x64) 20H2 (19042.906)
       #7

    dalchina said:
    I'd love to have SR working reliably- but not seen anyone find a way to ensure that yet.
    Well I solved my "working reliably" issue Restore points being deleted

    With that I would ask if the OP is using a backup program that's backing up their "entire" disk drive? Is it using "incremental" backups?
      My Computers

  8. dalchina's Avatar
    Posts : 29,875
    Win 10 Pro (1903)
       #8

    @MrBear On the specific issue of restore points disappearing, there are numerous threads on the site you can research.
    (just search for - yes- restore points disappearing).

    The aspect of unreliability of SR I had I mind was it failing to complete when restoring.

    MS didn't help here either when they disabled the routine registry backup as I discovered- 'Regback', which can very occasionally be useful.
      My Computers

  9. sygnus21's Avatar
    Posts : 5,324
    Win 10 Pro (x64) 20H2 (19042.906)
       #9

    dalchina said:
    The aspect of unreliability of SR I had I mind was it failing to complete when restoring.
    Well you can't worry about "failed" restores when there's nothing to restore
      My Computers


  10. Posts : 18
    Windows 10 Home Version 1909 64bit (ver. 18363.592)
    Thread Starter
       #10

    Hello sygnus21, hello dalchina,

    In reply to both of you, I subscribe to both points of view. Namely that a “properly working” system restore, unreliable as it has often proven to be, is the best way to revert recent changes that have created a problem – whether created by the user or “popping up” out of nowhere. In fact I used it 2 nights ago to revert something I did that messed things up – fortunately the restore point I had made beforehand was only 15 minutes old and was still visible. It took a full 50 minutes to complete, but it did the job and saved the day – so I consider myself lucky.

    I also acknowledge the need to have a “reliable” way to perform a system image backup. I used the one in Win7 when hard drives died – and it worked flawlessly. But I get it, doing an image restore is more involved and requires that the user have a complete up-to-date back up of all personal files – otherwise if that image is days/weeks old and is used “in place of a properly working” system restore – then personal data loss would occur. Since I am not familiar with the Macrium product, I do not know if it too offers a backup of personal files/folder like the “File History” backup in Win10. Either way, a stale image is a problem.

    At least for me, since I like to learn about things and understand the workings of my pc and Windows, I’ll continue to pursue a reason/solution to my problem. I’m using “Carbonite Safe” to back up my personal files and the “user>appdata>roaming” tree as well. I also want to learn and check out using “File History Backups” to an external drive – redundant, but I just like to learn about these things.

    As for Macrium - using it to create a system image would be “extremely important” to me since I know that there are only 2 kinds of hard drives, the ones that failed and the ones that are going to fail. Now that I’m reading that Microsoft is “starting to wash its hands” on the legacy version from Win7 – checking out Macrium will become a must for me.

    “If” I should find the reason for/solution to my own SR problem, I will post it here for others to view. Along with the “very sound and reasonable” advice you both have given me, others can then decide for themselves which approach they want to take.

    Again, thank you both, dalchina and sygnus21 for responding to me. I know you both are looking out for my best interest and want me to understand the “pros and cons” of each point of view.

    I apologize to all reading this for such a very loooong post – it’s just my way (lol).
      My Computer


 
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