Need help with System image recovery issue.

Need help with the System image recovery issue. Can’t do a system image recovery every time I try the screen turn black and It says” signal entering the power saving mode shortly”. After I waited 30 minutes and nothing show up on the screen. It connected to the power adapter. The computer is still on and the fan is running. It’s a new computer. Also old desktop let me go to image recovery mode.

Computer type:
PC/Desktop
System Manufacturer/Model Number:
XPS Tower 8930 Desktop
OS:
Windows 10 Home 64bit
CPU:
9th Gen Intel(R) Core(TM) i7 9700 (8-Core, 12MB Cache, up to 4.7GHz with Intel(R) Turbo Boost Techno
Motherboard:
0T2HR0
Memory:
DDR4 16GBytes
Graphics Card(s):
NVIDIA GeForce RTX 2060
Browser:
Google Chrome
Antivirus:
McAfee

@lovesosa,

Welcome to TenForums!

I'm wondering if I could just get some clarification and additional details here.

First, if you are restoring a system image, am I correct in assuming that this is to address some problem you are experiencing with the system? If so, could you describe what that problem is?

Second, what steps are you taking to try to restore the system image? Are you booting from Windows install media and electing to restore an image via this restore utility or is your system image one that was created using another program such as Macrium Reflect?

If you wouldn't mind providing a step-by-step of the process you are following and exactly what is happening it might make addressing your concerns easier.

Thanks!

I try doing the system image recovery by holding down the Shift key on my keyboard and restart the PC to get to Windows 10 boot options. I can’t do a system image recovery because every time I try the screen turns black and It says” signal entering the power saving mode shortly”. After I waited 30 minutes, and nothing show up on the screen. It connected to the power adapter. The computer is still on and the fan is running.

Things I already try:
"Allow the computer to turn off this device to save power"
“turn off the Power Saving Mode feature “

lovesosa said:

...every time I try the screen turns black and It says” signal entering the power saving mode shortly”....

The use of the word 'signal' indicates that the message is from the monitor, not the PC. The monitor has detected a loss of video signal and has entered a power saving mode. You can test that this is the case by disconnecting the monitor while the PC is booted normally, you should then see the same 'power saving' message.

What model of monitor do you have? Are there any options in its setup menu to disable power saving?

Explain what you're trying to achieve.
Are you trying to do a reset back to factory settings (Factory recover)?

Megahertz said:

Explain what you're trying to achieve.
Are you trying to do a reset back to factory settings (Factory recover)?

So I needed to do a system image transfer all my data to my new computer but I was able to do it by manually inputting all the files. Now I would like this boot option to work in case of windows fail. It doesn’t let me use any of the boot options because the screen turns blank as I mentioned above.

lovesosa said:

So I needed to do a system image transfer all my data to my new computer but I was able to do it by manually inputting all the files. Now I would like this boot option to work in case of windows fail. It doesn’t let me use any of the boot options because the screen turns blank as I mentioned above.

You have a drive from your previous computer that has your data and you want to make it boot able on your new computer?
Is that right? If so, what windows version was on it?

Compumind said:

@lovesosa -

Greetings!

I am quite familiar with this system, so please tell me three things:

1) Did it work when you received it?
2) Did you inadvertently disconnect anything from the unit? i.e., a cable.
3) Do you see the DELL banner when you power-on?

We can go from there.

Thanks.

1) Did it work when you received it? No. it didn't work when I got the new desktop.
2) Did you inadvertently disconnect anything from the unit? no.
3) Do you see the DELL banner when you power-on? no, I never see it. even when I got the desktop. It starts showing the image when it prompts me to log into my pc account.
something to add: I'm currently using my DisplayPort and I change it to HDMI and still didn't work. Also, my old desktop with the same monitor allows me to use boot option but the desktop is connected to HDMI. The old desktop only had HDMI port.

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hsehestedt said:

@lovesosa,

Welcome to TenForums!

I'm wondering if I could just get some clarification and additional details here.

First, if you are restoring a system image, am I correct in assuming that this is to address some problem you are experiencing with the system? If so, could you describe what that problem is?

Second, what steps are you taking to try to restore the system image? Are you booting from Windows install media and electing to restore an image via this restore utility or is your system image one that was created using another program such as Macrium Reflect?

If you wouldn't mind providing a step-by-step of the process you are following and exactly what is happening it might make addressing your concerns easier.

Thanks!

I try doing the system image recovery by holding down the Shift key on my keyboard and restart the PC to get to Windows 10 boot options. I can’t do a system image recovery because every time I try the screen turns black and It says” signal entering the power saving mode shortly”. After I waited 30 minutes, and nothing show up on the screen. It connected to the power adapter. The computer is still on and the fan is running. It’s a new computer. Also, old desktop let me go to image recovery mode. My monitor is LG 27UL600-W. So I needed to do a system image transfer all my data to my new computer but I was able to do it by manually inputting all the files. Now I would like this boot option to work in case of windows fail. It doesn’t let me use any of the boot option because the screen turn blank as I mentioned above . something to add: I'm currently using my DisplayPort and I change it to HDMI and still didn't work. Also, my old desktop with the same monitor allows me to use boot option but the desktop connected to HDMI. The desktop only HDMI port.
Things I already try:
"Allow the computer to turn off this device to save power"
“turn off the Power Saving Mode feature “
“change the display port to HDMI”
“removing the all firewall”

- - - Updated - - -

Megahertz said:

You have a drive from your previous computer that has your data and you want to make it boot able on your new computer?
Is that right? If so, what windows version was on it?

Windows 10 Home 64bit. The same as my new pc.