Need help with System image recovery issue.

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  1. lovesosa
    Posts : 8
    Windows 10 Home 64bit
    Thread Starter
       New #11

    Compumind said:
    @lovesosa -

    I'm quite confused, forgive me.

    Please don't restore anything...
    What happens when all is connected and powered on?

    I don't see the DELL banner when I power-on. even when I got the desktop I never saw the dell banner. when I power on the new pc it starts showing the image; when it prompts me to log into my pc account.
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  3. Compumind
    Posts : 5,025
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       New #12

    lovesosa said:
    I don't see the DELL banner when I power-on. even when I got the desktop I never saw the dell banner. when I power on the new pc it starts showing the image; when it prompts me to log into my pc account.
    What do you see right now?
    Can you login to the computer?
    Do you remember your password, or have a password reset?
    Is it a Microsoft or Local account?

    This would help...

    How to Upload and Post Screenshots and Files at Ten Forums

    Last edited by Compumind; 31 Dec 2019 at 14:10.
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  4. lovesosa
    Posts : 8
    Windows 10 Home 64bit
    Thread Starter
       New #13

    Compumind said:
    What do you see right now?
    Can you login to the computer?
    Do you remember your password, or have a password reset?
    Is it a Microsoft or Local account?

    This would help...

    How to Upload and Post Screenshots and Files at Ten Forums

    Can you login to the computer? yes.
    Do you remember your password, or have a password reset? yes, I remember the password.
    Is it a Microsoft or Local account? Microsoft. everything is working except boot option.

    -Thank You
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  6. Compumind
    Posts : 5,025
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       New #14

    lovesosa said:
    Can you login to the computer? yes.
    Do you remember your password, or have a password reset? yes, I remember the password.
    Is it a Microsoft or Local account? Microsoft. everything is working except boot option.

    -Thank You
    OK, then.

    So what problem are you experiencing?
    Do you reach the windows desktop?

    Is so, are you having a booting issue?

    Thanks.
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  7. lovesosa
    Posts : 8
    Windows 10 Home 64bit
    Thread Starter
       New #15

    Compumind said:
    What do you see right now?
    Can you login to the computer?
    Do you remember your password, or have a password reset?
    Is it a Microsoft or Local account?

    This would help...

    How to Upload and Post Screenshots and Files at Ten Forums

    So what problem are you experiencing? boot up issue.
    Do you reach the windows desktop? yes.

    Is so, are you having a booting issue? yes.
    try a couple more things and still didn't work.
    4) dell OS recover tool
    5) How to Fix a BootUp problem YouTube
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  8. Compumind
    Posts : 5,025
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       New #16

    OK.

    When you turn on the computer and reach the W10 desktop what happens?
    What doesn't work?

    Please don't do anything just yet.

    Thanks.

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  9. lovesosa
    Posts : 8
    Windows 10 Home 64bit
    Thread Starter
       New #17

    Compumind said:
    OK.

    When you turn on the computer and reach the W10 desktop what happens?
    What doesn't work?Boot Up options. Need help with System image recovery issue.-ueubypxwl53bdkg5z6fywp-320-80.jpg

    Please don't do anything just yet.

    Thanks.


    When you turn on the computer and reach the W10 desktop what happens? Windows 10 login screen
    What doesn't work?
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  10. Compumind
    Posts : 5,025
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       New #18

    @lovesosa -

    If you can cleanly boot to the W10 desktop then why is this immediately important?
    What do you want to do with your system? Please be specific and I'll try to assist.

    Thanks.

    Last edited by Compumind; 31 Dec 2019 at 19:35.
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