New
#1
Attempt to create a system image fails
I am new to Windows 10. I just tried, for the first time, to use the legacy "Backup and Restore (Windows 7)" to create a system image on an external hard drive. The creation failed with an error:
The backup failed. A Volume Shadow Copy Service operation failed. Please check "VSS" and "SPP" application event logs for more information (0x807800A1). Additional information: The writer experienced a transient error. If the backup process is retried, the error may not reoccur (0x800423F3).
As suggested, I retried, but the operation failed again.
I used the Event viewer to check the SPP and VSS events:
SPP: Writer ASR Writer experienced some error during snapshot creation.
VSS: Volume Shadow Copy Service error: An invalid XML document was returned from writer {89374701-e2cf-4855-bd6e-6992c14fc30f}.
VSS: Fail to parse XML file. Reason An invalid character was found in text content.
There was an old (Windows 7) system image on the hard drive. In case Windows 10 was having trouble reading it, I deleted it. But I the operation still failed.