System restore is not working...

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  1.    #61

    Here are the logs.

    I noticed that the computer was unresponsive around 8:50 PM EDT yesterday (5/12/2019). I have uninstalled the mouse software, and I am going to leave my laptop on in disuse until the end of my work day to see if it does the same freezing thing.
    System restore is not working... Attached Files
      My ComputerSystem Spec


  2. Posts : 25,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #62

    The V2 log collector files displayed:
    The previous system shutdown at 9:52:51 PM on ?4/?25/?2019 was unexpected.
    The previous system shutdown at 8:43:48 PM on ?5/?12/?2019 was unexpected.

    These entries can appear with:
    a) BSOD crashes
    b) non-BSOD crashes
    c) computer power off

    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer
      My ComputerSystem Spec

  3.    #63

    zbook said: View Post
    The V2 log collector files displayed:
    The previous system shutdown at 9:52:51 PM on ?4/?25/?2019 was unexpected.
    The previous system shutdown at 8:43:48 PM on ?5/?12/?2019 was unexpected.

    These entries can appear with:
    a) BSOD crashes
    b) non-BSOD crashes
    c) computer power off

    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer
    I have HWmonitor. My fans were set using Gigabyte Control Center. Both of those shutdowns correlate with when the computer froze up and I long-pressed the power button to shutdown. Do the logs say anything about why the computer froze up? Thermally everything was fine.
      My ComputerSystem Spec


  4. Posts : 25,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #64

    The log files were otherwise unremarkable.
      My ComputerSystem Spec

  5.    #65

    zbook said: View Post
    The log files were otherwise unremarkable.
    So basically, there is no real answer to why it did that?
      My ComputerSystem Spec


  6. Posts : 25,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #66

    In the left lower corner search type: reliability > open the reliability control panel > view events

    https://www.howtogeek.com/166911/rel...u-arent-using/
      My ComputerSystem Spec

  7.    #67

    This was the yesterday one. Nothing lines up. The computer was offline when it happened. The Nahimic problem was from the night before.
    Click image for larger version. 

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ID:	233626


    And this was the one from a couple weeks back.
    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	62.5 KB 
ID:	233627
    Attached Thumbnails Attached Thumbnails image.png  
      My ComputerSystem Spec


  8. Posts : 25,419
    windows 10 professional version 1607 build 14393.969 64 bit
       #68

    If the hangs/freeze are recurrent you can open a new thread to troubleshoot.
      My ComputerSystem Spec


 
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