System restore is not working...

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  1. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    1) The chkdsk result was unremarkable:

    Code:
    Cleaning up 454 unused index entries from index $SII of file 0x9.
    Cleaning up 454 unused index entries from index $SDH of file 0x9.
    Cleaning up 454 unused security descriptors.


    2) Open file explorer > this PC > C: > in the right upper corner search for: srttrail.txt > if the file is found then zip > post a share link into the thread using one drive, drop box, or google drive


    3) The logs had displayed a startup repair on 2/7

    Code:
    Event[2978]:
      Log Name: System
      Source: Ntfs
      Date: 2019-02-07T21:23:56.105
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DSURNAME_desktop
      Description: 
    A corruption was discovered in the file system structure on volume ??.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1d00000003307b.  The name of the file is "<unable to determine file name>".
    Code:
    Event[3254]:
      Log Name: System
      Source: Microsoft-Windows-StartupRepair
      Date: 2019-02-07T22:09:32.023
      Event ID: 1002
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DSURNAME_desktop
      Description: 
    Startup Repair failed.
    
    Event[3255]:
      Log Name: System
      Source: Microsoft-Windows-StartupRepair
      Date: 2019-02-07T22:09:32.023
      Event ID: 1116
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DSURNAME_desktop
      Description: 
    Windows could not detect the problem. The boot status indicated that Windows booted successfully.
    Last edited by zbook; 11 Feb 2019 at 00:07.
      My ComputerSystem Spec

  2.    #32

    Here are the logs. I had to disable all of the BitDefender protections to get it to run, because just de-activating protection and firewall didn't work. (Thus, in the end I didn't need to uninstall BitDefender.)

    I don't have CCleaner, so unless I made a mistake that should be everything
    Attached Thumbnails Attached Thumbnails benchmark.png   error scan.png   health does nothing.png   asset.php.png  
    System restore is not working... Attached Files
      My ComputerSystem Spec


  3. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #33

    In the image in post #1 the system restore had failed and a chkdsk command was recommended.

    The logs displayed that there was a problem in the bitmap which was fixed using chkdsk /r

    This report was not post earlier in the thread.

    The report that had been posted was from 2/7 where the chkdsk report was unremarkable.
    The report from 2/6 had displayed a fix in the drive file system bitmap.

    So this may have fixed the problems with system restore.

    The logs had displayed many unexpected shutdowns that are seen with a power off.
    The computer had Windows failed fast startup.
    This was fixed in an earlier post.


    So you can create a brand new system restore point and attempt a restore to see if it is now working.

    If there are any problems then you can perform an in place upgrade repair:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials

    The logs were scanned.
    These were some of the findings:


    Current restore points:

    Code:
    CreationTime          Description                                                  SequenceNumber EventType           RestorePointType
    ------------          -----------                                                  -------------- ---------           ----------------
    1/24/2019 10:16:03 PM Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 6              BEGIN_SYSTEM_CHANGE MODIFY_SETTINGS 
    2/5/2019 8:38:50 PM   Scheduled Checkpoint                                         9              BEGIN_SYSTEM_CHANGE 7               
    2/7/2019 5:40:42 PM   Restore Operation                                            10             BEGIN_SYSTEM_CHANGE 6               
    2/8/2019 9:29:00 PM   Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 11             BEGIN_SYSTEM_CHANGE MODIFY_SETTINGS

    The chkdsk performed on 2/6 results had displayed:

    Code:
    Correcting errors in the Volume Bitmap.
    
    Windows has made corrections to the file system.


    Code:
    Event[2825]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-02-10T23:46:11.549
      Event ID: 137
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: DSURNAME_desktop
      Description: 
    The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S5). This can result in reduced resume performance.

    Code:
    Event[225]:
      Log Name: Application
      Source: System Restore
      Date: 2019-01-15T21:11:29.223
      Event ID: 8193
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DSURNAME_desktop
      Description: 
    Failed to create restore point (Process = C:\WINDOWS\system32\svchost.exe -k netsvcs -p -s wuauserv; Description = Windows Update; Error = 0x80042319).
    Code:
    Event[2849]:
      Log Name: System
      Source: Service Control Manager
      Date: 2019-02-11T21:19:33.546
      Event ID: 7043
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DSURNAME_desktop
      Description: 
    The Bitdefender Virus Shield service did not shut down properly after receiving a preshutdown control.
      My ComputerSystem Spec

  4.    #34

    zbook said: View Post
    In the image in post #1 the system restore had failed and a chkdsk command was recommended. The logs displayed that there was a problem in the bitmap which was fixed using chkdsk /r This report was not post earlier in the thread. The report that had been posted was from 2/7 where the chkdsk report was unremarkable. The report from 2/6 had displayed a fix in the drive file system bitmap. So this may have fixed the problems with system restore. The logs had displayed many unexpected shutdowns that are seen with a power off. The computer had Windows failed fast startup. This was fixed in an earlier post. So you can create a brand new system restore point and attempt a restore to see if it is now working. If there are any problems then you can perform an in place upgrade repair: Repair Install Windows 10 with an In-place Upgrade | Tutorials The logs were scanned. These were some of the findings: Current restore points:
    Code:
    CreationTime          Description                                                  SequenceNumber EventType           RestorePointType ------------          -----------                                                  -------------- ---------           ---------------- 1/24/2019 10:16:03 PM Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 6              BEGIN_SYSTEM_CHANGE MODIFY_SETTINGS  2/5/2019 8:38:50 PM   Scheduled Checkpoint                                         9              BEGIN_SYSTEM_CHANGE 7                2/7/2019 5:40:42 PM   Restore Operation                                            10             BEGIN_SYSTEM_CHANGE 6                2/8/2019 9:29:00 PM   Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 11             BEGIN_SYSTEM_CHANGE MODIFY_SETTINGS
    The chkdsk performed on 2/6 results had displayed:
    Code:
    Correcting errors in the Volume Bitmap.  Windows has made corrections to the file system.
    Code:
    Event[2825]:   Log Name: System   Source: Microsoft-Windows-Kernel-Power   Date: 2019-02-10T23:46:11.549   Event ID: 137   Task: N/A   Level: Error   Opcode: Info   Keyword: N/A   User: N/A   User Name: N/A   Computer: DSURNAME_desktop   Description:  The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S5). This can result in reduced resume performance.
    Code:
    Event[225]:   Log Name: Application   Source: System Restore   Date: 2019-01-15T21:11:29.223   Event ID: 8193   Task: N/A   Level: Error   Opcode: Info   Keyword: Classic   User: N/A   User Name: N/A   Computer: DSURNAME_desktop   Description:  Failed to create restore point (Process = C:\WINDOWS\system32\svchost.exe -k netsvcs -p -s wuauserv; Description = Windows Update; Error = 0x80042319).
    Code:
    Event[2849]:   Log Name: System   Source: Service Control Manager   Date: 2019-02-11T21:19:33.546   Event ID: 7043   Task: N/A   Level: Error   Opcode: N/A   Keyword: Classic   User: N/A   User Name: N/A   Computer: DSURNAME_desktop   Description:  The Bitdefender Virus Shield service did not shut down properly after receiving a preshutdown control.
    So you are saying everything has been fine since the 7th? My computer still randomly froze on a couple days ago when I was prepared to backup files. Do the new logs report any remaining corruption in the master file table thing? Sometime after work, I will try to make a new system restore point and restore to it to see if that works. I should delete all the old points, right?
      My ComputerSystem Spec

  5.    #35

    Also, the 2/6 Chkdsk was run before making this thread. The DM scan from 2/10 showed MFT corruption. I had plenty of issues crop up after that Chkdsk. It cannot have fixed anything to do with system restore. My computer froze multiple times after the 2/6 Chkdsk.
      My ComputerSystem Spec


  6. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #36

    The open post problem with system restore displayed a windows popup suggesting chkdsk /r as a possible fix.

    The chkdsk /r found problems with the drive file system and fixed the bitmap.

    There was an additional chkdsk /r the following day which was unremarkable.

    The system restore had not been checked after the repair to see whether it has improved.

    There were additional problems reported in the opening post related to hangs or freezes requiring power off and these were seen in the log files as:

    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    This may have been reduced in frequency by turning off Windows fast startup.

    There may still be problems with freezing that need troubleshooting.


    Earlier in the thread you had considered a clean install.

    Before doing that you can perform an in place upgrade repair to see if it fixes the problems:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    Download Windows 10 ISO File | Tutorials
    Download Windows 10
      My ComputerSystem Spec


  7.    #37

    Nope, I tried multiple system restores since the 2/6 and 2/7 restores. You found MFT corruption on the 10th after those first two Chkdsk runs. Before this last week, I rarely had any freezes or failures to boot. I have not been using my desktop much Mon/Tues partly as a result. If you are not finding anymore MFT problems, what should I do? Just do the in-place repair upgrade and go back to using my desktop as usual?
      My ComputerSystem Spec


  8. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #38

    The in place upgrade repair can be performed.
    It should maintain files, drivers, and applications.
    Some customized settings will need to be recustomized.

    If you reset save files then you can fix deeper problems such as registry problems.

    Performing a clean install is the best option as you will install a new operating system, registry, drive file system, drivers, etc.




    The last entry in the logs for problems with the drive file system was on 2/7/2018

    Code:
    Event[1884]:
      Log Name: System
      Source: Ntfs
      Date: 2019-02-07T21:23:56.105
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DSURNAME_desktop
      Description: 
    A corruption was discovered in the file system structure on volume ??.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1d00000003307b.  The name of the file is "<unable to determine file name>".
      My ComputerSystem Spec

  9.    #39

    Considering that this computer is at the end of its lifespan (as noted above), would it really be worth the hassle to do a clean install? Also what do you mean by save files? Just to be clear, the MFT corruption is no longer present in the most recent logs?
      My ComputerSystem Spec


  10. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #40

    If you had saved files to the data partition (documents, pictures, audio, etc.) you will want to backup these files before performing a clean install.

    A clean install will delete all partitions on the drive and make an unallocated drive.

    When Windows is reinstalled there will be a new drive file system, new operating system, new registry, new component store, new drivers, new applications, etc. This should fix problems related to Windows.

    Alternatively you can use Ubuntu. If there are problems while using a different operating system then you would need to check hardware.

    If there are no problems after a clean install then you have an another or alternative computer to use.
      My ComputerSystem Spec


 
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