Acronis True Image 2017 Explorer.exe Hang

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  1. Masterchiefxx17's Avatar
    Posts : 516
    Windows 10 Professional 64bit
       #1

    Acronis True Image 2017 Explorer.exe Hang


    I know a lot of you use Acronis, so, I hope someone has an answer for me.

    I have Acronis True Image 2017 installed onto my PC for over a year now without any issues. Yesterday, I began having issues where Windows Explorer would completely hang and freeze to a point of no return.

    Attempting to reboot the PC leaves the computer stuck in a hanging restart and the only way to restart the machine is to do a hard shutdown by pressing and holding the power button.

    I performed a clean boot on my Windows 10 Professional 64bit 1703 build install and verified that Explorer.exe functioned fine and continued to function fine as well as restarts. I began turning services and applications on one-by-one and eventually discovered that when Acronis was set to boot with the PC or is turned on while the PC is running, it completely hangs Windows Explorer causing a force restart.

    Only when the Acronis startup tasks and services are disabled does the PC function without a hiccup.

    I have used Revo Uninstaller to do a full clean reinstall of Acronis TI 2017, but the problem remains. Does anybody have any suggestions on fixing this issue?
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  2. cereberus's Avatar
    Posts : 12,882
    Windows10
       #2

    Masterchiefxx17 said:
    I know a lot of you use Acronis, so, I hope someone has an answer for me.

    I have Acronis True Image 2017 installed onto my PC for over a year now without any issues. Yesterday, I began having issues where Windows Explorer would completely hang and freeze to a point of no return.

    Attempting to reboot the PC leaves the computer stuck in a hanging restart and the only way to restart the machine is to do a hard shutdown by pressing and holding the power button.

    I performed a clean boot on my Windows 10 Professional 64bit 1703 build install and verified that Explorer.exe functioned fine and continued to function fine as well as restarts. I began turning services and applications on one-by-one and eventually discovered that when Acronis was set to boot with the PC or is turned on while the PC is running, it completely hangs Windows Explorer causing a force restart.

    Only when the Acronis startup tasks and services are disabled does the PC function without a hiccup.

    I have used Revo Uninstaller to do a full clean reinstall of Acronis TI 2017, but the problem remains. Does anybody have any suggestions on fixing this issue?
    It is hard to say, but in the end, if a clean install of it does not sort your issues, then you perhaps should consider an alternative solution if Acronis cannot provide satisfactory solutions. It is essential you trust an image backup tool.

    Acronis is not the most popular solution for imaging for various reasons. This forum overwhelming recommends Macrium Reflect as its favourite tool, and indeed is the only tool that has tutorials in the tutorial section, reflecting (pardon pun) its popularity as the tool to use. The free version (unlimited use) is quite adequate for the average user.
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  3. Posts : 1,591
    Windows 10 Home
       #3

    I would leave ATI2017 uninstalled for now. Let's wait for a few ATI folks to weigh in before you either reinstall or drop ATI2017.
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  4. Steve C's Avatar
    Posts : 7,017
    Windows 10 Pro 64 bit
       #4

    Acronis software is poorly engineered. Use Macrium Reflect instead.
      My Computers

  5. topgundcp's Avatar
    Posts : 2,782
    Linux Mint 20.1 Win10Prox64
       #5

    Download: http://www.nirsoft.net/utils/shexview.html and disable all extensions related to Acronis might help.
      My Computer

  6. pietcorus2's Avatar
    Posts : 1,875
    Windows 10 Pro x64
       #6

    I changed from ATI2017 to latest ATI2018 , no problems , so far................
      My Computer


  7. Posts : 1,591
    Windows 10 Home
       #7

    Be sure to test the restorability of ATI2018 before you really need a restore.
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  8. pietcorus2's Avatar
    Posts : 1,875
    Windows 10 Pro x64
       #8

    Looks ok to me , how to test my restorability .....?
    Always make an integrity-check after the backup is made .
      My Computer


  9. Posts : 1,591
    Windows 10 Home
       #9

    "Looks ok to me , how to test my restorability .....?" You can "call up" any image, and attempt to restore just a folder or two or a few files onto/into an "unimportant area".
      My Computer

  10. pietcorus2's Avatar
    Posts : 1,875
    Windows 10 Pro x64
       #10

    Thanks , will try..........
      My Computer


 

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