Acronis True Image 2017 Explorer.exe Hang

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  1. Clintlgm
    Posts : 1,099
    Win 10 pro Upgraded from 8.1
       New #11

    pietcorus2 said:
    Looks ok to me , how to test my restorability .....?
    Always make an integrity-check after the backup is made .
    If you are not confident to restore a C:\ Drive image, you need to change software. I made the move away from ATH on my first UEFI notebook. I had to move to MR to be able to restore a booting C:\. I still ran ATH for a couple of years more on my MBR computers In 2015 they changed the interface and basic programs included making the software pretty much useless and with no tech support. In 2016 move everything to MR and I can tell you I can and have restored C:\ SSD Images and C: partition images without concern ever. I create a c: partition image before every WU, if I have issues I restore that image problem solved in about 15 minutes rather than hours here on the forum trying to sort out issues. My Experience and HO
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  3. pietcorus2
    Posts : 1,961
    Windows 10 Pro x64
       New #12

    Yes, making backup/restore OS goes very fast with ATI , compared with Macrium or Paragon.
    Still wonder which one is most reliable for these jobs...............:) !!
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  4. cereberus
    Posts : 15,480
    Windows10
       New #13

    The best way to test an image backup is to restore it on a virtual hard drive as a dual boot option or in a virtual macchine.
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  6. Try3
    Posts : 16,932
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #14

    Masterchef,

    Have you checked for info in the Acronis knowledgebase or in their forums? You could also contact their support directly [I did so once and they were very competent].

    Denis
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  7. Masterchiefxx17
    Posts : 516
    Windows 10 Professional 64bit
    Thread Starter
       New #15

    cereberus said:
    It is hard to say, but in the end, if a clean install of it does not sort your issues, then you perhaps should consider an alternative solution if Acronis cannot provide satisfactory solutions. It is essential you trust an image backup tool.

    Acronis is not the most popular solution for imaging for various reasons. This forum overwhelming recommends Macrium Reflect as its favourite tool, and indeed is the only tool that has tutorials in the tutorial section, reflecting (pardon pun) its popularity as the tool to use. The free version (unlimited use) is quite adequate for the average user.
    I enjoy the Acronis sweet. It's the first backup tool I've used, but I was quite frustrated that this happened. Even over on the Acronis forums there are some people complaining about the same problem with no responses from Acronis themselves.

    What's even stranger is it happened rather randomly. With it still disabled, all of the Windows Explorer problems have yet to reappear, so, it's not like it was a fluke that one day.
    Steve C said:
    Acronis software is poorly engineered. Use Macrium Reflect instead.
    That certainly seems to be the going sensation. I used Macrium Reflect Free many, many years ago. How is their paid version? Did they modernize the interface? That was something I did not like about Macrium.
    topgundcp said:
    Download: http://www.nirsoft.net/utils/shexview.html and disable all extensions related to Acronis might help.
    I'll try this over the weekend and report back.
    pietcorus2 said:
    I changed from ATI2017 to latest ATI2018 , no problems , so far................
    I thought about that too! However, I couldn't come to pay $20 for the upgrade for features I did not want, asked for, or even need.
    Try3 said:
    Masterchef,
    Have you checked for info in the Acronis knowledgebase or in their forums? You could also contact their support directly [I did so once and they were very competent].
    Denis
    I tried the Acronis forum and nobody responded to me. I was hoping that someone here knew a little bit about Acronis or this problem.

    Acronis support will not help me because my software is over a year old. Welcome to the ridiculous selling model of forgetting users who don't want to upgrade every year.
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  8. cereberus
    Posts : 15,480
    Windows10
       New #16

    Masterchiefxx17 said:
    I enjoy the Acronis sweet. It's the first backup tool I've used, but I was quite frustrated that this happened. Even over on the Acronis forums there are some people complaining about the same problem with no responses from Acronis themselves.

    What's even stranger is it happened rather randomly. With it still disabled, all of the Windows Explorer problems have yet to reappear, so, it's not like it was a fluke that one day.


    That certainly seems to be the going sensation. I used Macrium Reflect Free many, many years ago. How is their paid version? Did they modernize the interface? That was something I did not like about Macrium.

    I'll try this over the weekend and report back.

    I thought about that too! However, I couldn't come to pay $20 for the upgrade for features I did not want, asked for, or even need.


    I tried the Acronis forum and nobody responded to me. I was hoping that someone here knew a little bit about Acronis or this problem.

    Acronis support will not help me because my software is over a year old. Welcome to the ridiculous selling model of forgetting users who don't want to upgrade every year.
    All companies do that. Even Macrium does not support old versions. The BIG difference is Macrium fix issues very quickly. I once was on Acronis and they took months to sort a basic issue, and then wanted a big upgrade fee even though I was still in my warranty period for old version. Macrium would not really be any different but they would have issued a fix pronto rather than wait months before new version came out.
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  9. Masterchiefxx17
    Posts : 516
    Windows 10 Professional 64bit
    Thread Starter
       New #17

    Well, I updated to Windows 10 1803 on my main PC today and reinstalled Acronis. Seems to have resolved the problem. :)
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