Unable access booted machine following restore - no mouse no keyboard


  1. hput3
    Posts : 18
    windows 10 pro
       New #1

    Unable access booted machine following restore - no mouse no keyboard


    Following a very recent restore I am unable to access the machine due to mouse and keyboard not responding.

    I am able to ssh into the running windows 10, so , it is apparently not frozen or the like.

    I have cygwin and cygwin sshd (server and client) installed and working for some time. I wondered if there are things I could do inside the OS from ssh session? Even just shutdown/reboot might help.

    So are there commands I can run from a ssh session that might get the mouse or keyboard working?

    Are there command line commands and arguments for shutdown or reboot I can do from an ssh session?
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  3. zbook
    Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    The computer problems seem very similar to problems that people are having after a recent windows update.
    See this link: Keyboard and mouse not recognized after boot-up! - Page 6 - Windows 10 Forums

    1) Try the hardware method to open the computer's advanced troubleshooting menu.
    2) If this fails create a bootable windows 10 iso so that you can open the windows 10 iso advanced troubleshooting menu.
    3) The function of the keyboard and mouse may vary if you have options for USB2, USB3, and PS/2 and also may vary if you can open either windows advanced troubleshooting menu or the windows 10 iso advanced troubleshooting menu

    Create a bootable windows 10 iso:
    Download Windows 10
    Last edited by zbook; 21 Feb 2018 at 03:29.
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  4. Steve C
    Posts : 7,901
    Windows 11 Pro 64 bit
       New #3

    Are you using a wired mouse / keyboard?
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  6. RolandJS
    Posts : 1,621
    Windows 10 Home
       New #4

    Elsewhere, others indicated using something like Rufus(?) to add things to the boot USB and/or DVD. I don't remember if they succeeded in getting wireless drivers added to said boot stuff, and getting Bluetooth or wireless mouse and keyboard to work.
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  7. Bree
    Posts : 31,628
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #5

    hput3 said:
    Following a very recent restore I am unable to access the machine due to mouse and keyboard not responding.
    USB mouse and keyboard? Running 1709? Had the recent update? If so, this may relevant.

    USB devices may stop working after installing the February 13, 2018 update (KB4074588)
    https://support.microsoft.com/en-us/...ry-13-2018-upd
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  8. Steve C
    Posts : 7,901
    Windows 11 Pro 64 bit
       New #6

    Bree said:
    USB mouse and keyboard? Running 1709? Had the recent update? If so, this may relevant.

    https://support.microsoft.com/en-us/...ry-13-2018-upd
    More sloppy software engineering from MS!
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