Windows 10: Acronis installation problem.

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  1.    19 Feb 2018 #1

    Acronis installation problem.


    Hi all.
    I have an interesting problem that has recently cropped up and was wondering if anyone might have a solution to it.

    Background to problem: Recently I had been having numerous problems with W10 pro. I therefore bought an oem disk and reinstalled the system onto my computer, having completely (flushed out ) the old problem system.
    Apart from a few niggles, the system is now running fine.

    Problem: I have used Acronis True Image 2016 for backing up my system for some time now, with just the occasional problem with it, but generally it has been good.
    Therefore, naturally, I tried to put it on to my new system (reinstalled system). When I purchased Acronis True Image, I additionally purchased a backup installation disc aswell.

    Inserted disc, got approx 70% installed and came up with an error (fatal error), no further explanation.
    Tried same again 4 times in total. Same error.
    Then tried to download a copy. Same problem.

    Any ideas,guys and gals?
    kind regards.
      My ComputerSystem Spec


  2. Posts : 2,470
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       20 Feb 2018 #2

    I concluded 2 years ago Acronis software and is poorly engineered for reasons I won't go into here. I will never uses an Acronis product again based on my experience. I recommend you use the excellent system backup program Macrium Reflect. The free version is suitable for most users. I think the failed Acronis installation has done you a favour!
      My ComputersSystem Spec


  3. Posts : 16,252
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Feb 2018 #3

    On one of my computers Macrium displayed an error and cannot be used.
    So each software has it's requirements.

    1) Open administrative command prompt and type or copy and paste:
    chkdsk /x /f /r
    This may take hours so plan to run overnight.


    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    Use the information in this link to find the chkdsk report in the event viewer.
    Then copy and paste > notepad > save to the desktop > post into the thread.

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials

    2) Run HD Tune:
    http://www.hdtune.com/
    Post images into the thread for these results:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan
      My ComputerSystem Spec

  4.    20 Feb 2018 #4

    I have Acronis True Image 2016, non-Cloud version. I'm trying to remember why I had installation trouble a few years ago. I'm wondering if dis-engaging from the internet and turning off AV & AM -- trying ATI1016 installation that way -- might work. You would have to copyNpaste that long license number afterwards.
      My ComputerSystem Spec


  5. Posts : 84
    Windows 7-pro-sp1 and windows 10-pro-1703
       20 Feb 2018 #5

    Few ideas:
    - Acronis installs several drivers. It's possible that something like Secure boot interferes.
    - Or that you're not installing from the admin account.
    - It also installs shell extension for context menu. Windows sometimes objects if another application won't let it close.
    - When you "flushed out" and used new oem disk, uuid and other hardware signatures is likely different and your previous licence is now in the way. That's something else to look into.
    - Have you tried booting from the disk you got? You should be able to make an image from the bootable disk, which in my opinion is the best way to make images.
    - Did you look in the windows event viewer > applications to see what the error is when you install?
    - Push come to shove, post in the 2016 ATI forum. You will likely get good help there from the experts if you describe your problem a bit more clearly than here. The link is:
    Acronis Forum
    You can include a link to this thread if you wish.
      My ComputerSystem Spec

  6.    21 Feb 2018 #6

    Steve C, i am having a tendancy to agree with you. I have even gone into my account at Acronis and downloaded backup and even that does not work, Same result;"Installation failed. fatal error during installation".
    Bad site I suspect,incorrectly set up, only interested in getting you to buy v2018. Typical,

    Roland JS; I tried turning off Kapersky, Malwaresbyte,Crypto Prevent and disconnected from the Internet. Result: No difference, same result!

    91fw: I used the origionally purchased as an extra disc from Acronis, to try to install this fiasco, in the first place with no difference in results. Additionally, downloaded a copy from my account on the Acronis site. NO difference!

    Zbook' Not ignored you my friend, wil try same shortly. Too busy trying the more straight forward approaches ie; downloading (trying to) from Acronis with no results.

    Since reinstalling my system via new installation code and download from Microsoft, system working well. No problems from any other program or installation. Just Acronis!
      My ComputerSystem Spec


  7. Posts : 1,163
    W10 pro x64 and W8.1 x86
       21 Feb 2018 #7

    I'm afraid I can only reinforce what Steve says regarding Acronis. It used to be my number one program of choice, however versions from around 2012 started having issues for me. A couple of years ago I did purchase Acronis again for use with a clean install of W8.1 and found it problematic, buggy and tbh, just downright frustrating to use. I pushed for and got a refund.

    Macrium is well thought of and I have used that, but my current favourite is from AOMEI. The freeware version is terrific and includes incremental backup options which are lacking in most other free versions. I was lucky enough to qualify for the Pro version for having helped with some of the translations and screen layouts in the program. AOMEI is very small and lightweight as an install package, and also isn't constantly being updated... it just works.
      My ComputerSystem Spec

  •    21 Feb 2018 #8

    Thanks. I will have a look at it.
      My ComputerSystem Spec

  •    25 Feb 2018 #9

    Current update to situation.


    I have just received 2 replies from Acronis on the problem I was facing which I felt the members should know about should anyone (a) Have Acronis True Image (b) Thinking of foolishly purchasing this companies products.

    This,no doubt,is what you will receive. Beware!!
    Hello Graham,

    Thank you for contacting Acronis Customer Central. My name is Mustafiz.

    As I understand you are not able to install the Acronis True Image 2016 as you are getting an fatal error. I will be glad to assist you with this issue.

    I would like to inform you that unfortunately, Acronis True Image Home 2016 is marked as an obsolete product as it has reached support boundaries, You are entitled to get support from knowledge base articles, forums and user guide. Hence I request you to upgrade to the latest version to Acronis True Image Home 2018.


    Thank you for contacting Acronis Customer Central. My name is Udaya.

    As I understand, you are facing an issue with installing Acronis True Image 2016 as it fails with fatal error.

    I will be glad to assist you with this.

    Graham, I would like to inform you that Acronis True Image 2016 is now marked as obsolete version and is no longer supported with us.

    The issue which you are facing requires an technical assistance with Acronis True Image 2016 which is not possible now. I request you to purchase an upgrade to Acronis True Image 2018 so that we can help you in fixing the issue you are facing.

    Please remember, gentlemen, I purchased the True Image 2016 version with an additional backup disc from these people and it is not an annual renewal situation, but an on going purchase situation. lifetime!

    I have received (a) No notification from this company that version 2016 was to be discontinued or any substitute offer at any time.
    (b)Therefore, my system was supposedly protected by defunct software provided by these clowns and it crashed, losing me everything on my computer and forcing me into the position that i had to purchase a new Key code and OEM disc.
    My reply to them below. Will keep you posted and beware of buying from Acronis in order to back-up your valuable system files etc.




    "Let us get this absolutely clear,! I purchased a license for Acronis True Image 2016 plus a backup disc, lifetime guarantee, and you have binned 2016 version? No notification to the purchasers of version 2016!

    I was running this crap as my main backup source and it malfunctioned, could not reinstall my system W10 pro, lost everything on my computer. I had to purchase a new code and disc and reinstall system minus everything else lost, and you require me to ignore this and buy a new product from you. I will see you in hell or court first.
    Wait till I post this on line!!
    There is your answer"!!!
      My ComputerSystem Spec

  •    25 Feb 2018 #10

    Mothie said: View Post
    I have just received 2 replies from Acronis on the problem I was facing which I felt the members should know about should anyone (a) Have Acronis True Image (b) Thinking of foolishly purchasing this companies products.

    This,no doubt,is what you will receive. Beware!!
    Hello Graham,

    Thank you for contacting Acronis Customer Central. My name is Mustafiz.

    As I understand you are not able to install the Acronis True Image 2016 as you are getting an fatal error. I will be glad to assist you with this issue.

    I would like to inform you that unfortunately, Acronis True Image Home 2016 is marked as an obsolete product as it has reached support boundaries, You are entitled to get support from knowledge base articles, forums and user guide. Hence I request you to upgrade to the latest version to Acronis True Image Home 2018.


    Thank you for contacting Acronis Customer Central. My name is Udaya.

    As I understand, you are facing an issue with installing Acronis True Image 2016 as it fails with fatal error.

    I will be glad to assist you with this.

    Graham, I would like to inform you that Acronis True Image 2016 is now marked as obsolete version and is no longer supported with us.

    The issue which you are facing requires an technical assistance with Acronis True Image 2016 which is not possible now. I request you to purchase an upgrade to Acronis True Image 2018 so that we can help you in fixing the issue you are facing.

    Please remember, gentlemen, I purchased the True Image 2016 version with an additional backup disc from these people and it is not an annual renewal situation, but an on going purchase situation. lifetime!

    I have received (a) No notification from this company that version 2016 was to be discontinued or any substitute offer at any time.
    (b)Therefore, my system was supposedly protected by defunct software provided by these clowns and it crashed, losing me everything on my computer and forcing me into the position that i had to purchase a new Key code and OEM disc.
    My reply to them below. Will keep you posted and beware of buying from Acronis in order to back-up your valuable system files etc.




    "Let us get this absolutely clear,! I purchased a license for Acronis True Image 2016 plus a backup disc, lifetime guarantee, and you have binned 2016 version? No notification to the purchasers of version 2016!

    I was running this crap as my main backup source and it malfunctioned, could not reinstall my system W10 pro, lost everything on my computer. I had to purchase a new code and disc and reinstall system minus everything else lost, and you require me to ignore this and buy a new product from you. I will see you in hell or court first.
    Wait till I post this on line!!
    There is your answer"!!!
    Of course, the same is true of any purchased software ultimately even Macrium Reflect. The big difference is the Free version of Macrium is properly maintained. Only minor issue is if you get a bug in the Free version, you cannot report it as you are not entitled to support.

    I personally got really pissed off with Acronis when I had an issue that was well known and reported well inside the support period and they did nothing for months and waited until next release and told everybody to upgrade to get fix.

    Macrium Reflect do get things fixed very quickly or advise workarounds etc.

    However, whilst you are pissed off, you are outside any warranty period unless you pay for ongoing support, so regrettably there is SFA you can do othter than ditch them. I had an Acronis Rep tell me it has the best reputation.

    I linked him to several links where people clearly showed their disgust at Acronis. I challenged him to find one post saying same about Macrium Reflect, and he replied he did not need to as their market research proved they were the best thought of tool, and I was entitled to my opinion and looked forward to me becoming an Acronis user when I realised how good it was.

    Talk about living in Ivory Towers lol.
      My ComputerSystem Spec


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