Acronis installation problem.

:)Hi all.
I have an interesting problem that has recently cropped up and was wondering if anyone might have a solution to it.

Background to problem: Recently I had been having numerous problems with W10 pro. I therefore bought an oem disk and reinstalled the system onto my computer, having completely (flushed out ) the old problem system.
Apart from a few niggles, the system is now running fine.

Problem: I have used Acronis True Image 2016 for backing up my system for some time now, with just the occasional problem with it, but generally it has been good.
Therefore, naturally, I tried to put it on to my new system (reinstalled system). When I purchased Acronis True Image, I additionally purchased a backup installation disc aswell.

Inserted disc, got approx 70% installed and came up with an error (fatal error), no further explanation.
Tried same again 4 times in total. Same error.
Then tried to download a copy. Same problem.

Any ideas,guys and gals?
kind regards.

I have Acronis True Image 2016, non-Cloud version. I'm trying to remember why I had installation trouble a few years ago. I'm wondering if dis-engaging from the internet and turning off AV & AM -- trying ATI1016 installation that way -- might work. You would have to copyNpaste that long license number afterwards.

Steve C, i am having a tendancy to agree with you. I have even gone into my account at Acronis and downloaded backup and even that does not work, Same result;"Installation failed. fatal error during installation".
Bad site I suspect,incorrectly set up, only interested in getting you to buy v2018. Typical,

Roland JS; I tried turning off Kapersky, Malwaresbyte,Crypto Prevent and disconnected from the Internet. Result: No difference, same result!

91fw: I used the origionally purchased as an extra disc from Acronis, to try to install this fiasco, in the first place with no difference in results. Additionally, downloaded a copy from my account on the Acronis site. NO difference!

Zbook' Not ignored you my friend, wil try same shortly. Too busy trying the more straight forward approaches ie; downloading (trying to) from Acronis with no results.

Since reinstalling my system via new installation code and download from Microsoft, system working well. No problems from any other program or installation. Just Acronis!

Thanks. I will have a look at it.

I have just received 2 replies from Acronis on the problem I was facing which I felt the members should know about should anyone (a) Have Acronis True Image (b) Thinking of foolishly purchasing this companies products.

This,no doubt,is what you will receive. Beware!!
Hello Graham,

Thank you for contacting Acronis Customer Central. My name is Mustafiz.

As I understand you are not able to install the Acronis True Image 2016 as you are getting an fatal error. I will be glad to assist you with this issue.

I would like to inform you that unfortunately, Acronis True Image Home 2016 is marked as an obsolete product as it has reached support boundaries, You are entitled to get support from knowledge base articles, forums and user guide. Hence I request you to upgrade to the latest version to Acronis True Image Home 2018.


Thank you for contacting Acronis Customer Central. My name is Udaya.

As I understand, you are facing an issue with installing Acronis True Image 2016 as it fails with fatal error.

I will be glad to assist you with this.

Graham, I would like to inform you that Acronis True Image 2016 is now marked as obsolete version and is no longer supported with us.

The issue which you are facing requires an technical assistance with Acronis True Image 2016 which is not possible now. I request you to purchase an upgrade to Acronis True Image 2018 so that we can help you in fixing the issue you are facing.

Please remember, gentlemen, I purchased the True Image 2016 version with an additional backup disc from these people and it is not an annual renewal situation, but an on going purchase situation. lifetime!

I have received (a) No notification from this company that version 2016 was to be discontinued or any substitute offer at any time.
(b)Therefore, my system was supposedly protected by defunct software provided by these clowns and it crashed, losing me everything on my computer and forcing me into the position that i had to purchase a new Key code and OEM disc.
My reply to them below. Will keep you posted and beware of buying from Acronis in order to back-up your valuable system files etc.




"Let us get this absolutely clear,! I purchased a license for Acronis True Image 2016 plus a backup disc, lifetime guarantee, and you have binned 2016 version? No notification to the purchasers of version 2016!

I was running this crap as my main backup source and it malfunctioned, could not reinstall my system W10 pro, lost everything on my computer. I had to purchase a new code and disc and reinstall system minus everything else lost, and you require me to ignore this and buy a new product from you. I will see you in hell or court first.
Wait till I post this on line!!
There is your answer"!!!

Mothie said:

I have just received 2 replies from Acronis on the problem I was facing which I felt the members should know about should anyone (a) Have Acronis True Image (b) Thinking of foolishly purchasing this companies products.

This,no doubt,is what you will receive. Beware!!
Hello Graham,

Thank you for contacting Acronis Customer Central. My name is Mustafiz.

As I understand you are not able to install the Acronis True Image 2016 as you are getting an fatal error. I will be glad to assist you with this issue.

I would like to inform you that unfortunately, Acronis True Image Home 2016 is marked as an obsolete product as it has reached support boundaries, You are entitled to get support from knowledge base articles, forums and user guide. Hence I request you to upgrade to the latest version to Acronis True Image Home 2018.


Thank you for contacting Acronis Customer Central. My name is Udaya.

As I understand, you are facing an issue with installing Acronis True Image 2016 as it fails with fatal error.

I will be glad to assist you with this.

Graham, I would like to inform you that Acronis True Image 2016 is now marked as obsolete version and is no longer supported with us.

The issue which you are facing requires an technical assistance with Acronis True Image 2016 which is not possible now. I request you to purchase an upgrade to Acronis True Image 2018 so that we can help you in fixing the issue you are facing.

Please remember, gentlemen, I purchased the True Image 2016 version with an additional backup disc from these people and it is not an annual renewal situation, but an on going purchase situation. lifetime!

I have received (a) No notification from this company that version 2016 was to be discontinued or any substitute offer at any time.
(b)Therefore, my system was supposedly protected by defunct software provided by these clowns and it crashed, losing me everything on my computer and forcing me into the position that i had to purchase a new Key code and OEM disc.
My reply to them below. Will keep you posted and beware of buying from Acronis in order to back-up your valuable system files etc.




"Let us get this absolutely clear,! I purchased a license for Acronis True Image 2016 plus a backup disc, lifetime guarantee, and you have binned 2016 version? No notification to the purchasers of version 2016!

I was running this crap as my main backup source and it malfunctioned, could not reinstall my system W10 pro, lost everything on my computer. I had to purchase a new code and disc and reinstall system minus everything else lost, and you require me to ignore this and buy a new product from you. I will see you in hell or court first.
Wait till I post this on line!!
There is your answer"!!!

Of course, the same is true of any purchased software ultimately even Macrium Reflect. The big difference is the Free version of Macrium is properly maintained. Only minor issue is if you get a bug in the Free version, you cannot report it as you are not entitled to support.

I personally got really pissed off with Acronis when I had an issue that was well known and reported well inside the support period and they did nothing for months and waited until next release and told everybody to upgrade to get fix.

Macrium Reflect do get things fixed very quickly or advise workarounds etc.

However, whilst you are pissed off, you are outside any warranty period unless you pay for ongoing support, so regrettably there is SFA you can do othter than ditch them. I had an Acronis Rep tell me it has the best reputation.

I linked him to several links where people clearly showed their disgust at Acronis. I challenged him to find one post saying same about Macrium Reflect, and he replied he did not need to as their market research proved they were the best thought of tool, and I was entitled to my opinion and looked forward to me becoming an Acronis user when I realised how good it was.

Talk about living in Ivory Towers lol.