Windows 10: Error 0x8078012D and 0x8007045D when trying to create a system image Solved

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  1.    05 Feb 2018 #1

    Error 0x8078012D and 0x8007045D when trying to create a system image


    I'm having so many problems with Windows 10.
    For months, Windows 10 Update Assistant has been bugging me with error 0x8007007e, constantly failing. Some people recommended me to update through the ISO instead, so I began to create a backup.
    I'm using an external hard drive (Seagate Expansion Drive) to create a system image. I tried it, and I got:
    The backup failed.
    The operation failed due to a device error encountered with either the sources or the destination. If the source ordestination volume is on a disk, run CHKDSK/R on the source or destination volume, and the retry the operation.
    (0x8078012D)

    Additional information:
    The request could not be preformed because of an I/O device error. (0x8007045D)
    So I looked online and tried to run sfc /scannow from a elevated cmd on the external drive and I get: Windows Resource Protection could not start. This happens even after I do 'net start trustedinstaller' and that works.
    I'm at a loss on what to do on how to create a system image, what do I do now? Nothing is working.
      My ComputerSystem Spec

  2.    05 Feb 2018 #2

    Running chkdsk/r on the external drive:

    Stage 4: Looking for bad clusters in user file data ... A disk read error occurredc0000185The disk does not have enough space to replace bad clustersdetected in file 19578 of name . An unspecified error occurred (6e74667363686b2e af6).
      My ComputerSystem Spec


  3. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       05 Feb 2018 #3

    Hi LifeMushroom. Welcome to the TenForums @LifeMushroom

    Have you got another disk to run backup too?

    Not sure what you are using to make Image, I would recommend Macrium Reflect once you checked drive.

    Backup and Restore with Macrium Reflect

    If you follow this process this will perform an in place repair / upgrade.

    Repair Install Windows 10 with an In-place Upgrade

    At a minimum I recommend a backup of personal data.

    I did not look up your error codes. If the in place repair / upgrade does not work post back. It might be time to consider a clean install. Yes more work but it provides a good go forward base.

    You may also be able to use DISM to repair your current installation.

    Use DISM to Repair Windows 10 Image

    Myself I would go clean. We have a tutorial for that as well.

    A little ahead of ourselves. Check your drive and run the in place / update. It will take you to V1709, FYI.
      My ComputerSystem Spec

  4.    05 Feb 2018 #4

    I don't have another external drive and I'm using the Backup and Restore (Windows 7) tool.
    So backing up files with that tool and then reinstalling the computer would be the best option?
      My ComputerSystem Spec


  5. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       05 Feb 2018 #5

    Macrium is very reliable and it is free. Once installed you create Macrium boot media, which you need to have.

    That said you can't backup to a problematic drive.

    Clean install provides the best base in my opinion. It is more work as you have to re-install everything. Browser, tools, video viewers etc.

    You could also use the reset options in Advance Startup Options

    Boot to Advanced Startup Options in Windows 10

    These can overwrite existing data so you need at a minimum a data backup. It would also be good to have boot media just in case. The in place repair / upgrade process will provide you with that. Just make a USB key, need an 8GB key. Since you have Windows 10 on device it will activate on the re-install, one license you don't have to find.

    Whether you clean install or reset, locate any software licenses you own.

    Here is the clean install tutorial.

    Clean Install Windows 10

    Your posting hasn't been up long and other members could have a different approach.


    Ken
      My ComputerSystem Spec

  6.    05 Feb 2018 #6

    LifeMushroom said: View Post
    ...I'm using an external hard drive (Seagate Expansion Drive) to create a system image. I tried it, and I got:
    The backup failed.
    The operation failed due to a device error encountered with either the sources or the destination. If the source ordestination volume is on a disk, run CHKDSK/R on the source or destination volume, and the retry the operation.
    (0x8078012D)

    Additional information:
    The request could not be preformed because of an I/O device error. (0x8007045D)
    So I looked online and tried to run sfc /scannow from a elevated cmd on the external drive and I get: Windows Resource Protection could not start. This happens even after I do 'net start trustedinstaller' and that works.
    I'm at a loss on what to do on how to create a system image, what do I do now? Nothing is working.
    LifeMushroom said: View Post
    Running chkdsk/r on the external drive:

    Stage 4: Looking for bad clusters in user file data ... A disk read error occurredc0000185The disk does not have enough space to replace bad clustersdetected in file 19578 of name . An unspecified error occurred (6e74667363686b2e af6).
    Hi.
    This sounds to me as if your external disk is going bad, and therefore your backup failed. A few things:

    1. Windows backup and restore is being deprecated, so you should be using a 3rd-party program, like Macrium Reflect (as Ken suggested).
    2. Nothing, no program will be able to make a backup to a failing drive.

    Please download Crystal Disk Info (free) and post a screen shot here of the details for the external drive
    CrystalDiskInfo Crystal Dew World
      My ComputerSystem Spec

  7.    06 Feb 2018 #7

    simrick said: View Post
    Hi.
    This sounds to me as if your external disk is going bad, and therefore your backup failed. A few things:

    1. Windows backup and restore is being deprecated, so you should be using a 3rd-party program, like Macrium Reflect (as Ken suggested).
    2. Nothing, no program will be able to make a backup to a failing drive.

    Please download Crystal Disk Info (free) and post a screen shot here of the details for the external drive
    CrystalDiskInfo Crystal Dew World
    Hello,
    here are the screenshots.
    https://snag.gy/xqDRCt.jpg
    https://snag.gy/qJQg49.jpg
    https://snag.gy/AeLP2M.jpg
      My ComputerSystem Spec

  •    06 Feb 2018 #8

    Thanks.
    How full is the external drive? Do you have data on it right now, or is it empty?

    Your Read Error Rate is a critical attribute. It can indicate that the magnetic media inside can no longer reliably store information in the affected sector(s).

    I'd like you to install Hard Disk Sentinel (they have a 30-day free trial for Windows), and run the Surface Test on the external drive - see what that reports. Then, another CHKDSK /r on the external drive from an admin command prompt.
    Hard Disk Sentinel - HDD health and temperature monitoring

    You also may want to try a different USB cable, in case the one you're using is the problem. Also, possibly a different USB port on the computer (not a USB hub).

    It also wouldn't hurt to run SFC /SCANNOW on the Operating System drive (from an admin command prompt).

    Then install Macrium Reflect Free and try to make an image of your OS drive to the external drive. Let's see if you get any errors using that, and what they may be.

    Macrium Software | Macrium Reflect Free

    And here's how to use the Macrium software:
    Backup and Restore with Macrium Reflect Backup Restore Tutorials

    .
      My ComputerSystem Spec

  •    06 Feb 2018 #9

    simrick said: View Post
    Thanks.
    How full is the external drive? Do you have data on it right now, or is it empty?

    Your Read Error Rate is a critical attribute. It can indicate that the magnetic media inside can no longer reliably store information in the affected sector(s).

    I'd like you to install Hard Disk Sentinel (they have a 30-day free trial for Windows), and run the Surface Test on the external drive - see what that reports. Then, another CHKDSK /r on the external drive from an admin command prompt.
    Hard Disk Sentinel - HDD health and temperature monitoring

    You also may want to try a different USB cable, in case the one you're using is the problem. Also, possibly a different USB port on the computer (not a USB hub).

    It also wouldn't hurt to run SFC /SCANNOW on the Operating System drive (from an admin command prompt).

    Then install Macrium Reflect Free and try to make an image of your OS drive to the external drive. Let's see if you get any errors using that, and what they may be.

    Macrium Software | Macrium Reflect Free

    And here's how to use the Macrium software:
    Backup and Restore with Macrium Reflect Backup Restore Tutorials

    .
    The drive is mostly empty, though there's some data. I can see the breakdown later.
    I'll try what you said later as well. But whenever I try sfc /scannow I always get "Windows Resource Protection could not start the repair service.". I've searched this up and tried everything online but nothing works.
      My ComputerSystem Spec

  •    06 Feb 2018 #10

    LifeMushroom said: View Post
    The drive is mostly empty, though there's some data. I can see the breakdown later.
    I'll try what you said later as well. But whenever I try sfc /scannow I always get "Windows Resource Protection could not start the repair service.". I've searched this up and tried everything online but nothing works.
    SFC /SCANNOW is a system file checker. Your system files reside on your Operating System drive (normally C). I thought you said you tried to run it on your external drive? You'd want to run CHKDSK /r on your external drive (and the surface scan).

    Click image for larger version. 

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      My ComputerSystem Spec


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